About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This hybrid role is open to candidates based in or near Austin, TX. Our Austin office is based in the vibrant San Jacinto Center downtown with breathtaking views of Lady Bird Lake. At LogicMonitor, we hire within our Centers of Energy—vibrant locations where our teams connect, collaborate, and innovate.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
The Customer Success Manager is responsible for the success, retention, and growth of LogicMonitor’s customers. You will partner closely with customer stakeholders to drive adoption, demonstrate value, and ensure long-term outcomes from the LogicMonitor platform.
You will act as a strategic advisor and primary point of contact for your customers, working in close collaboration internally with cross-functional teams, and customer executive stakeholders. This role requires commercial awareness, comfort operating at senior levels, and the ability to manage risk and opportunity across your customer portfolio.
Here's a closer look at this key role:
- Own the end-to-end customer relationship for assigned accounts
- Lead adoption and ongoing value delivery
- Build and maintain relationships with senior and executive stakeholders
- Proactively manage account health, risk, and renewal readiness
- Lead business reviews and value-based conversations
- Partner with Account Executives to identify and support growth opportunities
- Act as the escalation point for complex customer issues
- Advocate for the customer internally across Product, Support, and Services teams
- Bachelor's Degree preferred, with a preference for technical degrees such as computer science or computer information systems
- 3+ years’ experience in Customer Success, Account Management, or a related SaaS role
- An understanding of IT infrastructure, cloud, or observability concepts
- Proven ability to engage and influence senior and executive stakeholders
- Commercial awareness and renewal experience
- Excellent communication, organization, and prioritization skills
Residents of California, click Here to view our California Applicant Privacy Notice.
Anticipated Application Close Date: 7/6/2026
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Work Authorization:
At this time, we are able to consider candidates who are authorized to work in the United States on a full-time, permanent basis without requiring new or initial employer-sponsored work authorization.
Candidates who currently hold valid U.S. work authorization that can be transferred to a new employer (such as certain H-1B statuses) may be considered on a case-by-case basis.
We are not able to provide new sponsorship for employment-based visas that require an initial petition or application by the employer.
LogicMonitor is dedicated to fostering a culture of transparency and fairness, including our commitment to pay transparency. We provide the base salary ranges for all positions posted within the United States.
Compensation packages at LogicMonitor for eligible roles include base salary, a variable plan depending on role, along with comprehensive benefits. The range displayed on each job posting reflects the minimum and maximum base salary target for new hires in the position, determined by work location and additional factors, including job-related skills, experience, interview performance, and relevant education or training. As part of our holistic compensation philosophy, your package will also include, but is not limited to: Comprehensive health, dental and vision coverage, generous parental leave policies, access to our Employee Assistance Program and various Wellness programs, a 401K with company matching, a Lifestyle Spending Account, and an unlimited vacation policy. For more information on our benefits, see our careers page.
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
Skills Required
- Bachelor's Degree preferred, preferably technical
- 3+ years' experience in Customer Success, Account Management, or related SaaS role
- Understanding of IT infrastructure, cloud, or observability concepts
- Proven ability to engage and influence senior and executive stakeholders
- Commercial awareness and renewal experience
- Excellent communication, organization, and prioritization skills
What the Team is Saying
LogicMonitor Compensation & Benefits Highlights
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Leave & Time Off Breadth — The company describes unlimited vacation with a separate bank of sick/personal time and paid volunteer time, with regional time‑off programs tailored by location.
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Healthcare Strength — North America benefits list multiple medical, dental, and vision options plus mental‑health resources such as Calm and an Employee Assistance Program.
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Parental & Family Support — Access to Maven for fertility, family planning, pediatrics, and menopause and generous parental leave for birth, non‑birth, and adoptive parents are highlighted, with adoption assistance and return‑to‑work support also noted.
LogicMonitor Insights
What We Do
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. For more information, visit www.logicmonitor.com and our blog, or follow us on LinkedIn, X, Facebook, and YouTube.
Why Work With Us
We love going to work and think you should too. We are customer-obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other as we expand our global presence and achieve record-breaking success.
Gallery
LogicMonitor Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
