At Findhelp, we’ve built a comprehensive platform of products and services that make it easy for you to connect people to resources, follow them on their journey, and track your impact in a fast and reliable way. Our industry-leading social care network includes more than half a million local, state, and national programs that serve every ZIP Code in the country, from rural areas to major metropolitan centers. Findhelp is headquartered in Austin, Texas and has been enabling healthcare, government, education, and other organizations to connect people with the social care resources that serve them, with privacy and security, since 2010.
As a mission driven organization, we are focused on creating a positive impact by connecting people in need to the programs that serve them with dignity and ease. Powered by our proprietary technology that enables people to find the resources available in their area, we have helped millions of Seekers find food, health, housing and employment programs.
A division within Findhelp, SchoolCare’s mission is to improve children’s health with technology that efficiently connects schools, families, and healthcare providers. Our solution builds off of our school-centered digital health platform, enabling HIPAA & FERPA-compliant digital health charting, chronic disease management, and immunization compliance reporting. The SchoolCare team is working hard to drive improved health outcomes for American public school districts through health technology and preventive care.
Job Overview:
As a Customer Success Manager for SchoolCare, a division of Findhelp dedicated to improving children's health with technology that connects schools, families, and healthcare providers, you will guide school districts in running compliant, well-documented, and sustainably funded school health services programs. Your role combines deep knowledge of district health program administration with the onboarding, training, and relationship work of a customer success manager, and it directly affects the outcomes districts achieve with SchoolCare.
Responsibilities and Duties:
- Build and maintain relationships with key district contacts, including health services leadership, special education leadership, and business officials.
- Manage the onboarding process for each new district, including a smooth transition from the sales team.
- Coach school nurses and related-service providers on documentation practices that meet state program and audit standards.
- Monitor program-health indicators, reporting deadlines, and participation requirements, and intervene early when a district is at risk of falling out of compliance.
- Support district business officials in understanding, compiling, and reporting on health services program costs, including staffing and indirect cost data.
- Interpret program feedback and correction requests from state agencies and guide districts to the appropriate remediation.
- Stay current on state and federal requirements affecting school health services programs and translate them into clear district-facing guidance.
- Train district staff and partners on the SchoolCare platform.
- Advocate for the customer, support their success, and help drive renewals.
- Gather customer feedback to understand needs and goals and help districts achieve them.
- Collaborate with the Customer Success team to foster a thriving department and the overall success of SchoolCare.
Qualifications:
- BS/BA, clinical licensure, or equivalent experience.
- 3+ years experience in school district health services administration, district health program coordination, or public program compliance and reporting.
- Working knowledge of federal and state programs that fund school health services, including their documentation, participation, and annual reporting requirements.
- Clinical background (RN, LPN, SLP, OT/PT, or similar) or demonstrated credibility working alongside clinical staff.
- Comfort with payroll allocation, indirect cost rates, and presenting financial information to district leadership.
- Understanding of IDEA and student privacy requirements as they interact with school health services.
- Comfortable learning new software tools quickly.
- Customer-focused, service oriented, and able to prioritize and perform effectively under pressure.
- Skilled at problem solving, decision making, and navigating challenging situations professionally
- Superior communications skills (presentation, written, and verbal) and demonstrated ability to communicate effectively with superintendents, business officials, special education directors and state agency staff.
- Possess a strong desire to use your job and mind to make the world a better place for people in need.
- Ability to travel to customer locations.
We value being together : We believe being together enables stronger relationships, collaboration, and culture.
This position is in office and candidates must be located in Austin, Texas.
Perks at Findhelp
401k & equity grants
Free food and onsite gym at our Austin HQ
Paid parental leave
Competitive PTO & 10 paid holidays
Comprehensive Medical, Dental, and Vision insurance with 100% company-paid coverage for employee only coverage
Dog-friendly office in Austin HQ
24/7 access to telemedicine and counseling
Book Purchasing Program
We’re building a diverse, inclusive team
You’re welcome here. We want everyone to be able to easily connect to the help they need, and we want our teams to reflect and represent our communities. It is our policy to recruit, hire, train, and promote individuals, as well as administer any and all Company policies, without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin or ancestry, physical and mental ability, political affiliation, race, religion, creed, sexual orientation, socio-economic status, veteran status, or any other protected class, in accordance with applicable laws. Accommodations are available for applicants with disabilities.
Here are some of the ways we support our staff:
Culture Committee
Leadership Development Training
Paid Volunteering Time
Skills Required
- Must be located in Austin, TX or Madison, WI (in-office)
- BS/BA degree or equivalent
- 2-5 years experience in account management, customer success, or project management
- Experience with SaaS application support and ability to learn new technologies quickly
- Ability to manage large-scale product implementations with school districts
- Customer-focused, service-oriented, enthusiastic, and positive
- Skilled at problem-solving, decision making, negotiations, and handling challenging situations professionally
- High emotional intelligence, strong listening skills, and empathy for customers
- Passion for building long-term customer relationships and driving renewals
- Interest in social determinants of health and healthcare
What the Team is Saying
Findhelp Compensation & Benefits Highlights
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Healthcare Strength — Health coverage includes employer-paid premiums on an employee-only HDHP option, multiple plan choices, and access to One Medical with $0 copays for employees and dependents. Feedback suggests the combination of medical, dental, vision, HSA/FSA, and mental-health resources is a standout aspect.
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Leave & Time Off Breadth — Paid time off, company holidays, and volunteer/compassionate leave are complemented by paid parental leave for birthing and non-birthing parents. Feedback suggests this breadth supports work-life balance for many employees.
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Wellbeing & Lifestyle Benefits — Hub offices offer daily meals, stocked kitchens, pet-friendly spaces, and some onsite gyms alongside learning stipends and programs. Feedback suggests these perks enhance the day-to-day experience for those near hub locations.
Findhelp Insights
What We Do
We’re powering a better social safety net. Building healthier and happier communities starts with supporting the whole person. That’s why Findhelp was founded in 2010: to connect all people in need to the programs that serve them with dignity and ease. Our software platform enables community organizations, governments, and businesses across industries to easily manage and coordinate care. From screening and closed-loop referrals to outcomes tracking and actionable health equity insights, Findhelp is leading the modernization of the social safety net. For more information, visit https://company.findhelp.com.
Why Work With Us
Our unique platform connects people to over half a million resources across the nation, ensuring that support is accessible for everyone. Join us in our mission-driven culture to create meaningful change, empowering individuals with the resources they need to thrive—all while prioritizing privacy and security.
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Findhelp Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
You can expect to be in-office Monday-Thursday if you’re applying to positions in Austin, TX, Madison, WI, and Denver, CO.
