Octus
Octus is a leading global provider of credit intelligence, data, and analytics. Since 2013, tens of thousands of professionals across hedge fund, investment banking, management consulting, and law firm verticals have come to rely on Octus to make better, faster, and more confident decisions in pace with the fast-moving credit markets.
For more information, visit: https://octus.com/
Working at Octus
Octus hires growth-minded innovators and trailblazers across the globe to drive our business and culture. Our core values – Action Oriented, Customer First Mindset, Effective Team Players, and Driven to Excel – define an organizational ethos that’s as high-performing as it is human. Among other perks, Octus employees enjoy competitive health benefits, matched 401k and pension plans, PTO, generous parental leave, gym subsidies, educational reimbursements for career development, recognition programs, pet-friendly offices (US only), and much more.
Role
Octus provides breaking news and market-moving intelligence along with cutting-edge technology and data for hedge funds, investment banks and law firms. We are changing the way that professionals access opaque or complex information, and we are always looking for bright minds to join our growing Customer Success team.
As a Product Specialist, you'll play a critical role in ensuring customer satisfaction and driving product adoption. You'll need to be a self-starter, comfortable working independently, and a team player who can collaborate effectively with colleagues across various departments.
The Product Specialist will have a deep curiosity and strong communication, relationship building and problem solving skills. Are you a highly motivated individual with a passion for technology and customer success? Do you thrive in a fast-paced environment where you can build strong relationships, manage accounts proactively, and focus on delivering innovative data product solutions? If so, you might be a great fit for our team.
This is a hybrid position (3 days in office/week), based in our London office.
Responsibilities
Product Success
- Become an Octus data product and expansion subject matter expert (SME). Collaborate with various customer teams, including security, technology, data, compliance, investment, and operations, to address complex client needs.
- Manage the entire customer post-sale, from project planning through expansion onboarding, training, progress monitoring, reporting, and proof of concepts.
- Coordinate technical aspects, develop training programs, communicate with stakeholders at all levels (including C-suite executives), provide strategic advice, and ensure a seamless handover to the ongoing support team.
- Analyze and channel customer business objectives and feedback with business owners, Product, Commercial, and other senior stakeholders to influence product roadmap.
Customer Success and Adoption
- Support the management of global book of accounts to understand their business drivers and goals and ensure they are sticky with the Octus product suite.
- Develop key relationships and drive usage for your book of business, educating them on best practices on how to use their subscription, gathering feedback and providing updates on new functionalities/databases. Re-engage customers when feature gaps are closed.
- Work closely with the sales team to monitor the client’s platform usage, and share findings from client interactions, including but not limited to relaying new firm knowledge and potential expansion opportunities to ensure customer growth.
- Monitor key performance indicators across accounts and strategize outreach efforts through emails, phone calls and in-person meetings to maximize usage and adoption.
Team and Cross-Functional Collaboration
- Support other members of the Product Specialist team through collaboration on projects and client-related issues.
- Take on additional projects outside the main scope of work to drive commercial and business growth and innovation, building and maintaining bridges to our wider commercial, product, technology, data, and compliance teams.
Requirements
- 3+ years of working experience in a customer facing role, ideally in tech or financial services
- Project management experience a plus
- A self starter who is diligent and organized but adaptable
- Curiosity and a passion for learning
What we offer
- Develop your career at a fast growing technology company where your voice is heard and culture matters
- Join a group of effective and passionate customer success managers and product specialists that fosters teamwork, open communication and innovation
- Collaborate with wider commercial team along with other departments including tech, product and editorial
Octus provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Octus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Equal Employment Opportunity
Octus is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, pregnancy, veteran status, or any other legally protected status. We strive to create an inclusive and diverse work environment where all individuals are valued, respected, and treated fairly. We believe that diversity enriches our workplace and enhances our ability to innovate and succeed.
Octus Compensation & Benefits Highlights
-
Leave & Time Off Breadth — Generous paid time off is highlighted, combining vacation, sick time, and parental leave. Feedback suggests the policy is tenure-aware and provides a solid baseline for work-life balance.
-
Parental & Family Support — Paid parental leave for primary and secondary caregivers, family medical leave, and amenities such as a Mother’s Room are described. Feedback suggests these offerings provide meaningful support for caregivers.
-
Flexible Benefits — A flexible hybrid work approach is paired with home‑office reimbursements and commuter benefits. Feedback suggests these stipends and flexibility help accommodate different work setups and locations.
Octus Insights
Similar Jobs
What We Do
Octus, was founded in 2013 with a simple conviction: credit decisions deserve clarity, not chaos. Markets were fragmented. Intelligence was gated. Data lived in silos. Professionals were forced to stitch together incomplete pictures while the clock kept running. We built Octus to change that. Octus is the essential credit platform that tracks the entire credit lifecycle. From origination and underwriting to secondary trading, refinancing, distress and restructuring, we follow every development across leveraged loans, high-yield bonds, private credit and special situations. We structure millions of documents, surface risks, benchmark performance and deliver expert reporting and analysis in real time. What began as a newsroom fused with legal and financial expertise has evolved into a unified ecosystem. Octus brings together proprietary data, expert-driven intelligence and integrated workflow tools so credit professionals can analyze situations, uncover opportunities, manage portfolios, execute trades and stay compliant without ever leaving the platform. Insight and action finally live in one place. Today, nearly 40,000 professionals across the world’s leading banks, asset managers, CLO managers, law firms and advisors rely on Octus to move smarter and faster. They turn to us for breadth, depth and rigor forged over more than a decade, and for the speed, integration and precision that define the future of credit workflow. Our mission is direct and ambitious: end fragmentation, collapse the distance between intelligence and execution, and transform insight into impact. Because in credit, clarity isn’t just an advantage. It’s everything. Octus: Where credit becomes clear.
Why Work With Us
Octus is where real experts work together to cut through chaos and build clarity in credit. You feel your impact here. What you create shapes real decisions in the market. The problems matter. The people are sharp. If you want work that counts, this is the place.
Gallery
Octus Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Reorg has adopted a hybrid working policy. For non-remote employees located within a reasonable commuting distance to one of our offices, the requirement is to work from the office at least 2 days per week.
