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Job Category
Customer SuccessJob Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The CSM People Leader is responsible for the overall customer health score of Signature accounts and acts as the orchestrator of the Account Success team — bringing the right expert at the right time. This leader drives the value of the customer's Signature investment through both people leadership and executive relationship management.
Key Responsibilities
Lead, motivate, and develop a team focused on delivering a highly customized Signature experience to assigned customers
Ensure the team successfully delivers the obligations and entitlements of the Signature offer, drives customer adoption of the Signature Success Plan and covered clouds, and delivers customer satisfaction and Customer Success Score per Account Success goals
Foster executive relationships with covered customers and internally to drive the value of the Signature investment
Support the team in building strong relationships with Account Executives and other Salesforce teams (Professional Services, Partners, etc.)
Job's Value in Meeting Salesforce's Goals:
Responsible for people-leading Signature account overall customer health score and orchestrating the Account Success team, bringing the right expert at the right time.
Key Functional CompetenciesPrimary focus:
Coaching & Mentoring
Mobilizing Resources
Secondary focus:
Acting as a Business Advisor
Planning & Prioritization
Business Acumen
Skills Profile
People Leadership: Coach & Develop · Assessing Potential · Reflective Feedback · Executive Presence · Inspire · Manage Ambiguity
Strategic Vision: Vision · Change Strategy · Organizational Change Management
Executive Relationships: Building Networks & Partnerships · Establish Rapport · Manage Scope · Identify Growth Opportunities
Business Value / Delivery Planning: Critical Thinking · Ways of Working · Organization Capabilities · Resource Management · Territory Planning · Make Informed Decisions · Demonstrate Business Acumen
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Skills Required
- People leadership and team coaching (developing, mentoring, assessing potential)
- Experience managing enterprise/Signature customer accounts and owning customer health/CSAT/Customer Success Score
- Executive relationship management and executive presence
- Ability to orchestrate cross-functional teams (Account Executives, Professional Services, Partners)
- Experience driving customer adoption of success plans and SaaS/cloud solutions
- Strategic vision, change management, and planning/prioritization skills
- Business acumen and delivery/resource planning (territory planning, resource management)
- Coaching in mobilizing resources and acting as a business advisor to customers
Salesforce Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Salesforce and has not been reviewed or approved by Salesforce.
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Fair & Transparent Compensation — Pay is positioned as above-market in the U.S., with multiple peer-reported benchmarks converging around a similar median total compensation figure. Compensation is also framed as broadly viewed as fair in aggregate, even while acknowledging variation by role and group.
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Parental & Family Support — Parental leave is described as notably generous for U.S. caregivers, with additional supports like gradual return-to-work and doula reimbursement. Family-building programs are also emphasized through fertility/adoption/surrogacy support with sizeable reimbursement limits.
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Wellbeing & Lifestyle Benefits — Mental-health and coaching offerings are highlighted as accessible supports alongside financial-wellbeing tools. Volunteer Time Off and donation matching are presented as distinctive lifestyle-aligned benefits that add value beyond cash compensation.
Salesforce Insights
What We Do
Salesforce is the #1 AI CRM, where Humans with agents drive customer success together. Through Agentforce, our groundbreaking suite of customizable agents and tools, Salesforce brings autonomous AI agents, unified data from any source, and best-in-class Customer 360 apps together on one integrated platform to help companies connect with customers in a whole new way. Salesforce is democratizing AI agents for businesses of every size and industry so every company can embrace a workforce without limits. Our low code, open, and secure platform helps companies build and customize Salesforce fast so they can safely scale AI-powered work to every customer and employee experience and transform their business. Salesforce is proud to be the market leader, but we’re even more proud to lead in philanthropy, innovation and culture. Guided by core values of trust, customer success, innovation, equality, and sustainability, Salesforce is more than a business — we’re a platform for change.
Why Work With Us
There’s no typical day in the life of a Salesforce employee. You could be transforming our next AI innovation — or transforming your community. Closing deals — or closing your laptop for a day of Volunteer Time Off. Driving change for our customers — or driving change within one of our high-performing teams.
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