The Role
As a Customer Success Manager, you'll onboard clients, manage renewals, build relationships, and advocate for product improvements to ensure successful adoption of GC AI.
Summary Generated by Built In
GC AI is the fastest-growing and most trusted legal AI platform for in-house legal teams. We're building the future of legal work, and we're doing it fast. You'll join at a pivotal moment—when decisions matter, impact is immediate, and the runway to shape your career is wide open. We’re a high-performing team where you'll have real ownership and influence from day one.
More than 1,500 companies use GC AI to drive their business forward, including 150+ public companies, 25+ unicorns, and brands such as News Corp, Miro, Bass Pro Shops, Snyk, Skims, Liquid Death, Vercel, Zscaler, and TIME.
We've 10x'd revenue in 12 months, raised a $60 million Series B ($555 million valuation), and are growing faster than ever. We are backed by incredible investors, including Scale Venture Partners, Northzone, Sound Ventures, and Guillermo Rauch, CEO of Vercel.
If you thrive when the stakes are high and the path isn't paved, you'll love it here. Our six guiding principles are: 1% better every day, customer obsession, ship today, find a way, care deeply, and own it completely. Come shape the future of legal work with us.
About The RoleAs a Customer Success Manager at GC AI, you aren't just a point of contact; you are a strategic advisor. You will be responsible for the two most critical phases of the customer lifecycle: Onboarding and Renewals. You will lead the charge in deploying GC AI across organizations of all sizes, from agile startups to massive global enterprises, while managing the commercial health of our largest accounts through data-driven renewal strategies.
Legal teams are often at capacity, and introducing AI requires a blend of high-touch relationship building and technical confidence. Your success ensures that GC AI becomes an indispensable part of their daily workflow. By mastering the art of the "handshake" during onboarding and the "partnership" during renewals, you directly fuel our 10x revenue growth and maintain our industry-leading retention rates.
- Strategic Onboarding: Lead end-to-end implementation for new teams, tailoring your approach to the specific needs of small legal pods and expansive enterprise departments alike.
- Renewal Management: Own the commercial renewal process for enterprise accounts, using financial modeling to demonstrate ROI and secure long-term partnerships.
- Relationship Architecture: Build deep, lasting relationships with General Counsels and Legal Ops leaders, becoming their trusted advocate within GC AI.
- Product Advocacy: Act as a bridge between your customers and our product team, translating user feedback into actionable insights for our roadmap.
- Platform Training: Deliver world-class presentations and live demos that make complex AI technology accessible and exciting for legal professionals.
- Accelerate Time-to-Value: Ensure new users are proficient and seeing results within days, not months.
- Drive Net Retention: Maintain high renewal rates by proactively identifying risks and expansion opportunities within your book of business.
- Scale the Culture: Embody our "customer obsession" principle, ensuring every legal team feels supported and heard.
Required Skills & Experience
- Customer-Facing Excellence: 3+ years in a CSM, Account Management, or Implementation role, preferably in B2B SaaS.
- Presentation Powerhouse: Ability to command a room (or a Zoom) and explain complex technical concepts with clarity and wit.
- Financial Acumen: Comfortable with financial modeling and data analysis to build compelling business cases for renewals and expansions.
- Facility with Technology: A natural curiosity for AI and the ability to troubleshoot and navigate technical platforms with ease.
- Active Listening: The ability to hear what a customer isn't saying and address their core pain points effectively.
- The Relationship Builder: You don't just "manage accounts"; you build a community of champions.
- Ownership-Driven: You take full responsibility for the health of your accounts and don't wait for direction to solve a problem.
- Problem Solver: You thrive when the path isn't paved, finding creative ways to overcome adoption hurdles.
- Startup DNA: You are energized by a fast-paced environment where your impact is immediate and visible.
- Growth & Impact: Work directly with the founding team at a pivotal moment in our Series B journey.
- Competitive Package: Competitive base salary, meaningful equity, and excellent benefits.
- Career Development: A clear path for growth in an expanding company that values 1% improvement every day.
We’re building something new in a once-in-a-generation shift in technology and the legal industry, so we move at a relentless pace. We expect urgency, ownership, and good judgment even when things aren’t perfectly clear. If you need structure and consensus to do your best work, this isn’t the right place for you. If you thrive in ambiguity and growth, work with intensity, and want real responsibility, keep reading. We’re excited to meet you.
Compensation
GC AI's compensation package includes a competitive base salary and commission benchmarked against real-time market data, as well as equity for all full-time roles. We also offer exceptional benefits. Our US-based compensation range for this role is: $128,000 – $150,000 OTE. Final offers may vary from the amount listed based on geography, candidate experience and expertise, and other factors.
Equal Opportunity Employment
GC AI is an equal opportunity employer that supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity/expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical or mental disability, or any other protected class. GC AI is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. #LI-GCAI
Fraud Notice to GC AI Applicants
To protect yourself against phishing and recruitment fraud, please note that GC AI only accepts job applications through our official careers page at https://gc.ai/careers and through sponsored jobs on LinkedIn. All legitimate communication from our team regarding job opportunities will come from a GC AI team member with a @gc.ai or @getgc.ai email address.
GC AI will never:
- Refer you to external websites to apply
- Conduct interviews over email, chat platforms, or messaging apps
- Ask you to provide payment or purchase equipment
- Request personal or financial information such as your mailing address, social security number, credit card numbers, or banking information during the application process
Examples of fraudulent email addresses:
- [email protected]
- [email protected]
- Any email address ending in @gmail.com, @yahoo.com, or other free email services
If you are contacted by someone claiming to be from GC AI via an unofficial channel or from a suspicious email address, please do not share any information. Mark the communication as "phishing" or "spam" and do not respond.
Skills Required
- 3+ years in a CSM, Account Management, or Implementation role
- Ability to present complex technical concepts
- Comfortable with financial modeling and data analysis
- Curiosity for AI and technical troubleshooting
- Active listening to address customer pain points
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The Company
What We Do
GC AI is the leading legal AI platform built specifically for in-house teams to solve the high-precision workflows they face every day. With powerful features like Easy Prompt™, Exact Quote™ citations, and native Microsoft Word integration, GC AI enables legal professionals to be strategic business partners through faster and more accurate drafting, reviewing, researching, and redlining. Purpose-built for sensitive, high-stakes matters, the platform leverages five large language models while maintaining enterprise-grade security as a SOC 2 Type II certified provider that never uses confidential data for training. Founded by three-time General Counsel Cecilia Ziniti and AI engineer Bardia Pourvakil, GC AI is trusted by over 1,600 legal teams globally, including brands like News Corp, Skims, TIME Inc., Liquid Death, and Vercel. Discover the difference of becoming an AI-powered lawyer. Try it free or book a demo at gc.ai.
Why Work With Us
GC AI offers a rare opportunity to join a high-growth category leader at the intersection of generative AI and deep legal expertise. Our culture is defined by a "1% better every day" philosophy, favoring curious, customer-obsessed builders who thrive in a high-ownership environment where they can see the immediate impact of their work.
GC AI Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Many roles are eligible for remote work in the U.S. and Canada. For folks who live within 50 miles of our San Mateo, CA, or Provo, UT offices, we value in-person collaboration and work in the office on Tuesday, Wednesday, and Thursday.
Typical time on-site:
3 days a week
