The Role
The Customer Success Associate manages client subscriptions, drives revenue through sales support, and ensures high client satisfaction while handling administrative tasks and upselling opportunities.
Summary Generated by Built In
The Opportunity:
The Client Success Associate guides clients and partners through the subscription lifecycle from purchase to renewal. This role handles sales support, quote management, and order management to drive revenue growth and client retention. The position requires balancing proactive renewal management with comprehensive territory and client support activities.
The Client Success Associate guides clients and partners through the subscription lifecycle from purchase to renewal. This role handles sales support, quote management, and order management to drive revenue growth and client retention. The position requires balancing proactive renewal management with comprehensive territory and client support activities.
Key Responsibilities:
- Assist clients and partners with administrative needs throughout the subscription lifecycle.
- Manage a portfolio of renewal opportunities and prepare sales-ready opportunities prior to subscription expiry.
- Implement and manage the automatic renewal process.
- Respond to inbound client calls and emails, following up in a timely manner.
- Ensure all orders are processed and fulfilled efficiently.
- Ensure quotes are sent in a timely fashion with well-communicated upgrade and cross-sell options.
- Use extensive product knowledge and resources to provide clients with information, and to identify and close cross-sell and upsell opportunities.
- Manage all account data, accurately document all client interactions, and ensure records remain up-to-date in Salesforce.
Job Qualifications:
- Professional business-to-business customer support or inside sales experience (3 years strongly desired).
- IT Channel experience (1 year strongly desired but not essential).
- Excellent in-person communication skills, paired with a strong customer focus.
- Strong proactive customer service and issue resolution skills.
- Ability to work independently.
- Detail-orientated, highly organised, punctual, and with proven success in managing multiple administrative tasks.
- Proficiency in Google Workspace and Salesforce (Salesforce experience is strongly desired).
- All prospective employees must pass a background check.
- Accountability and Performance Measures
- Achieve assigned KPIs.
- Maintain high client and partner satisfaction ratings that meet company standards.
- Complete strategic touchpoints with clients and partners during the subscription lifecycle.
- Participate in web-based product demonstrations.
- Complete required training and development objectives within the assigned timeframe.
About Vipre Security Group
VIPRE Security Group, a part of Ziff Davis (NASDAQ : ZD), is a global, highly rated, award-winning security, privacy and data protection company protecting millions of consumers and businesses supporting some of the largest brands. Backed by cutting-edge machine learning, one of the world’s largest threat intelligence clouds and real-time behavior monitoring, the VIPRE Security Group delivers unmatched protection against today’s most aggressive threats. The group operates under various brands, VIPRE™, STRONGVPN™, IPVANISH™, SafeSend™, Inspired eLearning™, Livedrive™ and SugarSync™. We currently have over 500 employees in office locations spanning 14 countries worldwide, including major cities throughout the US, with many members of our team working remotely.
Ziff Davis, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.
About Ziff Davis
Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and martech. Today, Ziff Davis is focused on seven key verticals – Technology, Connectivity, Shopping, Entertainment, Health & Wellness, Cybersecurity and Marketing Technology. Its brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla (Speedtest), RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security.
VIPRE Security Group, a part of Ziff Davis (NASDAQ : ZD), is a global, highly rated, award-winning security, privacy and data protection company protecting millions of consumers and businesses supporting some of the largest brands. Backed by cutting-edge machine learning, one of the world’s largest threat intelligence clouds and real-time behavior monitoring, the VIPRE Security Group delivers unmatched protection against today’s most aggressive threats. The group operates under various brands, VIPRE™, STRONGVPN™, IPVANISH™, SafeSend™, Inspired eLearning™, Livedrive™ and SugarSync™. We currently have over 500 employees in office locations spanning 14 countries worldwide, including major cities throughout the US, with many members of our team working remotely.
Ziff Davis, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees.
About Ziff Davis
Ziff Davis (NASDAQ: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, shopping, gaming and entertainment, connectivity, health, cybersecurity, and martech. Today, Ziff Davis is focused on seven key verticals – Technology, Connectivity, Shopping, Entertainment, Health & Wellness, Cybersecurity and Marketing Technology. Its brands include IGN, Mashable, RetailMeNot, PCMag, Humble Bundle, Spiceworks, Ookla (Speedtest), RootMetrics, Everyday Health, BabyCenter, Moz, iContact and Vipre Security.
Our Benefits
Vipre Security Group offers competitive salaries in addition to robust, health and wellness-focused benefits. We are committed to work-life balance with paid time off when you need it. At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards.
Vipre Security Group offers competitive salaries in addition to robust, health and wellness-focused benefits. We are committed to work-life balance with paid time off when you need it. At Ziff Davis, we remain dedicated to creating an environment where everyone feels valued, respected, and empowered to succeed. We offer Employee Resource Groups, company-sponsored events, and regular opportunities for professional growth through educational support, mentorship programs, and career development resources. Our employees are recognized and celebrated through employee engagement programs and recognition awards.
Compensation Range
Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance. If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Vipre Security Group is the place for you.
Ziff Davis provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance. If you're seeking a dynamic and collaborative work environment where you can see the direct impact of your performance and thrive both personally and professionally, then Vipre Security Group is the place for you.
Ziff Davis is an Equal Opportunity Employer. At Ziff Davis, Diversity, Equity, and Inclusion (DEI) has always been about fairness, equal opportunity, and belonging. DEI enables us to attract and retain the best talent, regardless of background or circumstances, while enabling our thousands of employees worldwide to thrive. If you have a disability or learning difficulty that requires accommodation, please let us know by sending an email to [email protected]
Skills Required
- Professional business-to-business customer support or inside sales experience (3 years strongly desired)
- IT Channel experience (1 year strongly desired but not essential)
- Excellent in-person communication skills
- Strong proactive customer service and issue resolution skills
- Ability to work independently
- Detail-oriented, highly organised, punctual, with proven success in managing multiple administrative tasks
- Proficiency in Google Workspace and Salesforce
Ziff Davis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ziff Davis and has not been reviewed or approved by Ziff Davis.
-
Healthcare Strength — Employer covers a substantial portion of medical costs and offers multiple plan choices with supportive features such as HSA options, low-deductible access points, and telemedicine. Wellbeing resources and mental health support further reinforce the overall healthcare offering.
-
Parental & Family Support — Generous paid parental leave for birth and non-birth parents is complemented by family‑planning support and practical assistance like medical travel and related logistics. Additional caregiving leave and adoption assistance are also described.
-
Leave & Time Off Breadth — Flexible Time Off in several regions and dedicated Volunteer Time Off indicate a broad approach to rest and community engagement. Company holidays and paid sick time add to overall time‑off flexibility.
Ziff Davis Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Ziff Davis (Nasdaq: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, entertainment, shopping, health, cybersecurity, and martech.
