The Customer Success Associate (Small Business Research Team) fulfills business license research for our high-volume reseller partnerships and our direct clients. The Customer Success Associate is focused on maximizing efficiency to generate rapid and accurate research results for our client and partnership accounts across a wide array of industries and jurisdictions.
- Conduct industry and location-specific research for our clients, identifying all federal, state, county, and municipal-level business licensing requirements.
- Create business-specific research results for timely delivery to clients in line with our established key performance indicators.
- Identify and capture licensure specifications including forms, hyperlinks, supporting documents, exam requirements, prerequisites, turnaround times, fees, and renewal data.
- Communicate directly with government agencies to assist with business license research inquiries.
- Provide proactive updates to our clients and partners regarding order statuses and delays.
- Concisely convey findings to clients and team members via oral and written correspondence.
- Provide cross-team support to vary work product and enhance industry and licensing expertise.
- Help us expand and update our industry knowledge by capturing both new and updated license information for future use.
- Interact with clients and business partners to identify, explain, and resolve business licensing needs.
- Other duties as assigned.
- Minimum Bachelor's degree, or equivalent.
- 0-3 years of experience, preferably in the licensing or compliance field.
- Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues, and clients.
- Excellent attention to detail and high degree of accuracy and consistency.
- Ability to work independently, handle pressure, multi-task, and prioritize work at all times.
- Use of considerable tact and discretion when dealing with partners, clients, or sensitive data.
- Excellent organizational and both verbal and written communication skills.
- Ability and desire to work in a challenging environment.
- Ability to adapt to a changing regulatory environment.
- Outstanding skills using computers in a Windows-based environment, including Microsoft Office Suite and Adobe PDF.
This role supports clients and partner accounts by conducting detailed business licensing research across numerous industries and jurisdictions. The successful candidate will be highly organized, detail-oriented, and committed to delivering accurate, timely results while maintaining strong relationships with clients, partners, and government agencies.
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Compensation:
$41,100.00 - $68,900.00 USDThis role is eligible for Bonus.
Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.
Additional Information:Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.
Skills Required
- Minimum Bachelor's degree or equivalent.
- 0-3 years of experience.
- Experience in licensing or compliance field.
- Exceptional interpersonal skills for communicating with partners, agencies, colleagues, and clients.
- Excellent attention to detail and high degree of accuracy and consistency.
- Ability to work independently, handle pressure, multi-task, and prioritize work.
- Use of tact and discretion when handling sensitive data.
- Excellent organizational, verbal, and written communication skills.
- Ability to adapt to a changing regulatory environment.
- Outstanding skills using computers in a Windows-based environment, including Microsoft Office Suite and Adobe PDF.
Wolters Kluwer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolters Kluwer and has not been reviewed or approved by Wolters Kluwer.
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Leave & Time Off Breadth — Time away benefits are positioned as broad, spanning vacation and sick time plus paid holidays and other covered leave types. Paid parental and caregiver leave, bereavement leave, and a volunteer day contribute to a more comprehensive time-off offering.
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Retirement Support — Retirement support is framed as meaningful through access to a 401(k)/retirement plan paired with company matching and additional contribution features in some descriptions. This is reinforced by mentions of profit sharing and other long-term savings-oriented programs.
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Parental & Family Support — Family-oriented support stands out through adoption assistance and paid parental leave provisions. These benefits are described alongside other caregiver supports that extend beyond basic leave categories.
Wolters Kluwer Insights
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide. Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
