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Team Overview
.This role is responsible for managing the end-to-end customer lifecycle, from onboarding and engagement through to retention and growth. It focuses on building strong client relationships, monitoring customer health, and using data-driven insights to identify risks, opportunities, and actionable recommendations. The role also acts as a key bridge between clients and internal teams, ensuring customer feedback supports product adoption, service improvement, and long-term business success. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Role Overview And Core Responsibilities
Customer Success
- Manage end-to-end customer lifecycle (onboarding, engagement, retention)
- Serve as primary contact for assigned clients
- Build strong, long-term relationships through proactive engagement
- Monitor customer health and manage risks/escalations
Data & Analytics
- Analyse customer usage, performance, and feedback
- Prepare regular reports and identify trends, issues, and opportunities
- Translate data into clear, actionable business insights
Client Advisory & Growth
- Provide insight-led recommendations to improve client outcomes
- Conduct regular performance review sessions with clients
- Support product adoption, retention, and growth initiatives
Stakeholder Collaboration
- Act as bridge between clients and internal teams (Sales, Product, Operations, Risk)
- Share customer insights to drive product and process improvements
Required Knowledge And Experiences
University graduate in any disciplines
Minimum 7 years experience in client facing role providing customer service and support
Good understanding of banking/financial industry is an advantage
Fluency in spoken English, Mandarin & Cantonese is a MUST
Strong presentation skills and writing in English are essential
Excellent people management, interpersonal and communication skills
Customer-oriented with professional and passion to provide excellent service
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion's Internal Job Title:
Sr Analyst, Business OperationsSkills Required
- University graduate in any discipline
- Minimum 7 years experience in a client-facing customer service or support role
- Fluency in spoken English, Mandarin and Cantonese
- Strong presentation skills and professional English writing ability
- Excellent people management, interpersonal and communication skills
- Customer-oriented with professional passion for excellent service
- Hybrid work: must be in-person at assigned TransUnion office minimum two days per week
- Good understanding of banking/financial industry
What the Team is Saying
TransUnion Compensation & Benefits Highlights
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Healthcare Strength — Day-one eligibility for medical, dental, and vision is paired with HSA/FSA options and robust mental-health resources, including 24/7 support and therapy/EAP. Wellness programming and fitness discounts further reinforce the health offering.
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Parental & Family Support — Paid parental leave of about 12 weeks with a gradual return, adoption and caregiver assistance, a complimentary Care@Work membership, and a dependent-care FSA provide meaningful family coverage. Company materials also reference child and adult care benefits and on-demand EAP access for employees and dependents.
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Leave & Time Off Breadth — Flexible time off or PTO is complemented by paid volunteer time and 10 paid holidays plus two global wellness days. Some postings note “up to 12” holidays, reflecting role/location variability.
TransUnion Insights
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
