- Act as the primary, dedicated point of contact for many of Ookla’s highest valued customers
- Actively develop and grow relationships across your customer’s business and technical organizations
- Educate, train, and support our clients to ensure optimum utilization of our product suite
- Act as the primary resolution function for any issues or questions raised by your customers
- Personally troubleshoot customer-facing business and technical issues, and drive issue escalation within Ookla as needed
- Engage with Director and C-Level executives in support of their business needs
- Partner internally with the sales team to periodically review account health and identify opportunities for future growth within your accounts, and assist with pre-sales activities
- Champion and advocate for customer requirements within Ookla (be their voice)
- Participate in customer requested meetings (onsite or via phone)
- Continually develop your own knowledge and application of new technologies to support and enable growth of our customers
- Think strategically about business, product, and technical challenges as you help our customers take advantage of Ookla’s data products.
- Leverage AI tools to improve efficiency in reporting, analysis, customer communication, and internal workflows.
- Identify opportunities to automate repetitive tasks across customer success, technical analysis, and operational processes.
- Support the development of AI-assisted dashboards, summaries, insights, and executive-ready outputs.
- Use AI to accelerate market analysis, customer benchmarking, root-cause investigation, and trend identification.
- Collaborate with product, data, and engineering teams to explore AI-driven use cases that improve customer value.
- 5 - 10 years of enterprise-level, technology-related support or account management experience
- Exceptional customer focus and bias for action
- Experience supporting nascent products/services into new markets is strongly desired
- Adept at establishing and developing relationships across customer organizations
- Strong technical problem solving skills with a demonstrated ability to adapt to new technologies and learn quickly
- Experience with data analytics, including applications like Tableau, SQL and advanced Excel functions
- Experience visualizing big data to demonstrate value and quality to customers
- Experience in Data Modelling and AI & ML desirable.
- Familiarity with internet, cellular and broadband technology and infrastructure
- At least some experience with RAN/RF
- Self-motivated with a track record of appropriate urgency and follow-through
- Strong verbal and written communications skills with both clients and internal audiences, able to effectively communicate across all levels of the organization
- Knowledge and expertise with Ookla’s product offerings, including our licensing, data, and awards, or experience with similar technology-based product offerings
- Ability to travel regularly to meet and connect with existing clients, and to attend Ookla corporate and team functions
- Strategic thinker with the ability to see/understand the big picture
- Global business experience a plus, with special focus on supporting the needs of an international customer base
- Technical Program or Project Management experience a plus
- B.A./B.S. degree or equivalent, Master’s degree or international business education a plus
About
Ookla, an Accenture company, is a global leader in connectivity intelligence that brings together the trusted expertise of Speedtest®, Downdetector®, Ekahau®, and RootMetrics® to deliver unmatched network and connectivity insights. By combining multi-source data with industry-leading expertise, we transform network performance metrics into strategic, actionable insights.
Our solutions empower service providers, enterprises, and governments with the critical data and insights needed to optimize networks, enhance digital experiences, and help close the digital divide. At the same time, we amplify the real-world experiences of individuals and businesses that rely on connectivity to work, learn, and communicate. From measuring and analyzing connectivity to driving industry innovation, Ookla helps the world stay connected.
About Accenture
Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 799,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com.
Compensation Range
Ookla provides a range for the base pay. Factors that may be used to determine your actual pay may include your specific job related knowledge, skills, experience, and geographic location. The salary compensation for this role is 480,000 - 515,000 AED. Individual pay within the compensation range for this business unit specific role is determined based on a variety of factors including experience, scope of the role, capabilities to perform the role, education and training, as well as business and company performance.
Skills Required
- 5-10 years enterprise-level technology support or account management experience
- Exceptional customer focus and bias for action
- Experience supporting nascent products/services into new markets
- Ability to establish and develop relationships across customer organizations
- Strong technical problem solving skills and ability to learn new technologies quickly
- Experience with data analytics tools including Tableau, SQL, and advanced Excel
- Experience visualizing big data to demonstrate value and quality to customers
- Experience in Data Modeling and AI & ML
- Familiarity with internet, cellular and broadband technology and infrastructure
- Some experience with RAN/RF
- Self-motivated with urgency and strong follow-through
- Strong verbal and written communication skills across all organizational levels
- Knowledge of Ookla's product offerings or experience with similar technology-based product offerings
- Ability to travel regularly to meet clients and attend company functions
- Strategic thinking and big-picture orientation
- Global business experience
- Technical Program or Project Management experience
- B.A./B.S. degree or equivalent
- Master's degree or international business education
Ziff Davis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ziff Davis and has not been reviewed or approved by Ziff Davis.
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Healthcare Strength — Employer covers a substantial portion of medical costs and offers multiple plan choices with supportive features such as HSA options, low-deductible access points, and telemedicine. Wellbeing resources and mental health support further reinforce the overall healthcare offering.
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Parental & Family Support — Generous paid parental leave for birth and non-birth parents is complemented by family‑planning support and practical assistance like medical travel and related logistics. Additional caregiving leave and adoption assistance are also described.
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Leave & Time Off Breadth — Flexible Time Off in several regions and dedicated Volunteer Time Off indicate a broad approach to rest and community engagement. Company holidays and paid sick time add to overall time‑off flexibility.
Ziff Davis Insights
What We Do
Ziff Davis (Nasdaq: ZD) is a vertically focused digital media and internet company whose portfolio includes leading brands in technology, entertainment, shopping, health, cybersecurity, and martech.
