At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
Role Overview:
Could you be our next Agent Concierge Representative? Globe Life is looking for an Agent Concierge Representative to join the team!
This role is responsible for guiding aspiring insurance agents through the state licensing process by maintaining regular contact via text, phone, and email to engage and encourage them during exam preparation. The role requires staying current on state licensing requirements, including required pre-exam coursework, to ensure each candidate is prepared to pass the licensing exam on their first attempt, while providing weekly progress updates to agency partners.
This is a remote / work-from-home position. The shift time is 10am to 7pm after training.
What You Will Do:
- Proficiently handle a pipeline of 150-200 new hires, assisting them through various stages of the licensing coursework (US ONLY) (LND ONLY).
- Maintain detailed and accurate notes within MS Access.
- Accurately communicate state licensing requirements for state licensing exams.
- Communicate accurately and effectively, via written (email & text) and phone interactions.
- Build strong rapport with new hires, hiring managers and Agency Owners.
- Make outbound and take inbound calls daily.
- Update management team regarding state pre-licensing requirements, as new information is given.
- Meet with supervisor regularly to stay informed about any changes in policies, procedures, regulations, business initiatives and/or technologies.
What You Can Bring:
- High School Diploma or equivalent.
- Licensed in Lines of Authority (LOA) for Life and Health is a plus, but not required.
- Prior work experience in a call or contact center is recommended.
- Strong attention to detail and organizational skills.
- Strong customer service skills, primarily via phone.
- Intermediate MS Office skills; Excel and Access used daily.
- Ability to work across multiple technologies.
- Ability to self-manage daily workflow in a multi-task environment.
- Ability to adapt to change quickly and seamlessly.
- Ability to build strong rapport with newly recruited sales agents to support them through the licensing process.
- Ability to function both independently and as part of a team.
- Prior knowledge of the insurance licensing process is a plus, but not required.
Applicable To All Employees of Globe Life Family of Companies:
Reliable and predictable attendance of your assigned shift.
Ability to work full time and/or part time based on the position specifications.
How Globe Life Will Support You:
Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life:
Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.
Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.
Skills Required
- High School Diploma or equivalent
- Ability to handle a pipeline of 150-200 new hires
- Maintain detailed and accurate notes within MS Access
- Intermediate MS Office skills; Excel used daily
- Strong customer service skills, primarily via phone
- Prior work experience in a call or contact center
- Licensed in Lines of Authority (LOA) for Life and Health
- Prior knowledge of the insurance licensing process
- Ability to self-manage daily workflow in a multi-task environment
- Ability to adapt to change quickly and seamlessly
- Ability to build strong rapport with newly recruited sales agents
- Ability to function both independently and as part of a team
- Make outbound and take inbound calls daily
- Reliable and predictable attendance of your assigned shift
- US-based candidates only (US ONLY)
Globe Life Compensation & Benefits Highlights
-
Retirement Support — A company 401(k) plus a qualified defined‑benefit pension plan for eligible employees are described in filings as covering substantially all employees and continuing to be funded. For benefits‑eligible corporate roles, this rare combination enhances long‑term financial security.
-
Healthcare Strength — Comprehensive medical, dental, vision, life insurance, and short/long‑term disability are listed among the standard offerings. Feedback suggests the overall package is solid for corporate/W‑2 employees.
-
Leave & Time Off Breadth — Paid time off, paid holidays, volunteer time off, and paid leaves (100% maternity up to 6 weeks; 100% parental up to 4 weeks) are highlighted. Eligibility is noted as “where applicable,” but covered employees gain meaningful time‑off support.
Globe Life Insights
What We Do
Globe Life is a national insurance company that helps protect the financial futures of working families. Serving millions of policyholders, Globe Life provides life and supplemental health insurance products designed to help customers prepare for the unexpected and protect what matters most. For more than a century, Globe Life has built its business around providing financial protection and delivering on its commitments to customers. Today, people across the organization bring together expertise in areas including insurance operations, customer care, technology, actuarial, finance, and other professional functions to serve policyholders and support the business. Globe Life reaches customers through multiple distribution channels, including independent insurance agents affiliated with its agency divisions. Across the organization, the work is connected by a common purpose: helping provide families with financial protection and support when they need it most.
Why Work With Us
Globe Life combines long-term stability with opportunities to build a meaningful career. Employees can grow through professional development, internal mobility, mentoring, and leadership programs, with benefits that support their future, including a company-matched 401(k) and pension plan for eligible employees.
Gallery
.JPG)
Globe Life Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Work arrangements at Globe Life vary by role — onsite, remote, or hybrid (home Mon/Fri, office Tue–Thu). Every setup is matched to the job and team. Regardless of location, professionalism, collaboration, and accountability are always expected.
