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The Role
Provides phone-based customer support for residential Spectrum customers by troubleshooting internet, video, and voice issues, resolving billing concerns, identifying customer needs, explaining products and services, and delivering courteous solutions. The role operates in a 24/7 call center and requires flexibility for nights, weekends, and holidays.
Summary Generated by Built In
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Ready to transform everyday challenges into meaningful solutions? At Spectrum, you'll support our residential customers by troubleshooting connectivity issues and resolving billing inquiries, all while delivering the highest standard of service over the phone. Your work not only connects people to what matters most but also helps strengthen Spectrum's reputation as a trusted provider. Here, every interaction you have leaves a positive impact on our customers and the company.
How You'll Make an Impact
Working Conditions
What You'll Bring to Spectrum
Required Qualifications
Schedule
Education
Skills
Preferred Qualifications
#LI-MB10
COP110 2026-85304 COP110 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Ready to transform everyday challenges into meaningful solutions? At Spectrum, you'll support our residential customers by troubleshooting connectivity issues and resolving billing inquiries, all while delivering the highest standard of service over the phone. Your work not only connects people to what matters most but also helps strengthen Spectrum's reputation as a trusted provider. Here, every interaction you have leaves a positive impact on our customers and the company.
How You'll Make an Impact
- Troubleshoot internet, video and voice service issues for customers by applying new knowledge and resources
- Uncover customer needs and provide tailored solutions to resolve concerns efficiently
- Create memorable customer experiences by delivering professional and courteous support on every call
- Represent Spectrum as a trusted expert by clearly explaining products and services
- Manage multiple customer interactions with confidence and resourcefulness
- Navigate feedback and challenging situations while maintaining a positive attitude
- Collaborate with a supportive team to ensure seamless service around the clock
Working Conditions
- Operate in a 24/7 call center environment with various shift options
- Be prepared to work nights, weekends and holidays as scheduled
What You'll Bring to Spectrum
Required Qualifications
Schedule
- Ability to work a variety of schedules including nights, weekends, and holidays
Education
- High school diploma or equivalent
Skills
- Ability to read, write, speak and understand English, multi-tasking,
Preferred Qualifications
- Minimum one year of call center or equivalent experience
- Customer service/technical support experience
- Call Center Experience; Cable operations and/or telecommunications experience
#LI-MB10
COP110 2026-85304 COP110 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Spectrum is a suite of advanced communications services offered by Charter Communications, the leading broadband and video company in the nation and the fastest growing mobile provider in its footprint, with services available to more than 70 million homes and small to large businesses across 45 states. When you join our team, you'll be keeping customers connected to Seamless Connectivity and Entertainment with Spectrum Internet®, Mobile, TV and Voice products.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
Skills Required
- Ability to work lawfully in the U.S. without employment-based immigration sponsorship now or in the future
- Ability to work nights, weekends, and holidays as scheduled
- High school diploma or equivalent
- Ability to read, write, speak, and understand English
- Ability to multitask
- At least one year of call center or equivalent experience
- Customer service or technical support experience
- Call center, cable operations, or telecommunications experience
What the Team is Saying
Eilisa
Group Vice President, Service Delivery Applications
Stephanie
Sr. Director, Video Tools & Automation
Raquenel
Senior Director, Product Insights
Mary
GVP, Network Security Operations
Kat K.
Director of Field Operations
Spectrum Compensation & Benefits Highlights
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Retirement Support — The 401(k) program is described as dollar‑for‑dollar up to 6% of pay, with many roles also receiving an additional 3% employer retirement contribution. Feedback suggests this creates a notably strong foundation for long‑term savings.
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Healthcare Strength — Core medical, dental, and vision coverage is paired with health accounts and mental‑health resources, with up to $1,500 funded into a healthcare account for some national plans. Company materials also indicate efforts to keep employee premiums stable over time.
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Parental & Family Support — Paid parental leave (six weeks for parents, 14 weeks for birth mothers), fertility benefits, and up to $15,000 for adoption/surrogacy reimbursement are highlighted. These offerings indicate meaningful support for family building and caregiving needs.
Spectrum Insights
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The Company
What We Do
At Spectrum, our Product & Technology teams build the platforms and tools that power seamless connectivity and entertainment across Internet, WiFi, Video, Mobile and Voice. Supporting more than 500 million devices, we’re transforming the next era of connected experiences with some of the fastest, most reliable and advanced services in the nation. It’s an unmatched environment for designers, architects, engineers, developers, operators and data scientists to grow their careers, solve complex challenges and collaborate to deliver exceptional customer experiences. Join us to help deliver what’s next.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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