Customer Service Representative | Fraud Support

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Fraud Representative (Customer Service) (CCO101)
Do you have a passion for helping others? Looking for a Fraud Representative position that values integrity and teamwork? If so, you'll fit right in with Spectrum's Customer Service team!
Spectrum's Customer Service team works directly with our customers, focusing on their needs and keeping them informed of all things Charter. It's a communication-focused job that allows you to showcase your real-time problem-solving skills. You'd be joining a positive team with quality expectations that values partnership, long-term career growth, and great work-life balance.
As a Customer Service Fraud Representative, your focus is handling various functions associated with fraud and abuse. You'll answer calls from both customers and non-customers as well as manual review calls. It'll be a highly collaborative team environment, colleagues supporting customers as well as each other!
WHAT OUR FRAUD REPRESENTATIVES ENJOY MOST

• Investigating and resolving customer issues
• Employing tools that detect and disrupt fraud schemes
• Evaluating and processing identity theft and customer validation claims
• Working on a wide variety of investigations

WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

• Experience: Fraud or customer service: 1 year, Resolving difficult customer issues: 1 year
• Education: High school diploma or GED
• Technical Skills: Knowledge of cable/telecom operations, detection and analysis, and laws/regulations related to fraud and risk management
• Skills: Excellent written and verbal communication
• Schedule: Some travel required

Preferred Qualifications

• General knowledge of Fraud operations, policies, and procedures
• Ability to work independently while supporting a team environment
• Effective organization and time management when multitasking

#LI-TR1
CCO101 2026-88306 CCO101 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get To Know Us: Spectrum is a suite of advanced communications services offered by Charter Communications, Inc. (NASDAQ: CHTR), the leading internet and video provider in the nation and the fastest growing mobile company in our footprint, with services available to more than 70 million homes and businesses across 45 states. Supported by our 100% U.S.-based employees,* we are America's Internet Company®.
*At close of the Cox acquisition, Spectrum announced that over the next 18 months, it will fully return legacy Cox's customer service function to the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.