Accountabilities:
- Supporting data management across the LexisNexis Risk Solutions customer feedback program, the global NPS (Net Promoter Score) program
- Cleaning data files thoroughly and accurately in Excel, as well as uploading and downloading files from various systems throughout the business
- Implementing changes to existing customer surveys in the Forsta survey platform
- Supporting the maintenance of Power BI dashboards for customer metrics
- Monitoring automated data feeds for surveys and other operational data
- Responsible for quality control checks across the program
- Collaborating with US-based team members to define project requirements, timelines, and outcomes
- Providing accurate status reporting to supervisors and management
Qualifications:
- Strong data management and manipulation skills (advanced Excel and/or database management); must be comfortable transforming large data files
- Hands-on experience with Power BI and working with large or complex datasets
- 2–3 years of relevant work experience
- Very high attention to detail
- Ability to work independently with little supervision
- Willingness to learn new technology platforms, including Forsta
- Bachelor’s degree required
- Strong oral and written skills in English
- Must be willing to work in a US Eastern Time schedule (8:00 AM – 4:00 PM ET)
- Experience with the Forsta survey platform (strongly preferred)
- Experience in survey research, market research, data analytics, or customer insights
- Knowledge of HTML, CSS, JavaScript, Python, or other coding or scripting language
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Skills Required
- Advanced Excel and/or database management skills, including transforming large data files
- Hands-on experience with Power BI and large or complex datasets
- 2–3 years of relevant work experience
- Very high attention to detail
- Ability to work independently with little supervision
- Willingness to learn new technology platforms, including Forsta
- Bachelor's degree
- Strong oral and written English skills
- Willingness to work US Eastern Time hours, 8:00 AM–4:00 PM ET
- Experience with the Forsta survey platform
- Experience in survey research, market research, data analytics, or customer insights
- Knowledge of HTML, CSS, JavaScript, Python, or another coding or scripting language
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
