Job summary
As a Payment Lifecycle Analyst in Payments Operations, you will help ensure accurate and timely movement of funds by analyzing exceptions, improving processes, and strengthening controls. You will collaborate with partners to resolve non-routine issues, identify root causes, and support sustainable improvements across payment workflows. You will apply sound judgment, data-driven insights, and risk awareness to deliver consistent operational outcomes.
Job responsibilities
- Investigate payment exceptions, identify root causes, and apply established procedures to drive timely resolution.
- Perform research and data analysis to support accurate, on-time processing and settlement across payment workflows.
- Document processes, requirements, and performance measures to support continuous improvement and measurable outcomes.
- Partner with stakeholders to support process optimization initiatives, including automation opportunities where appropriate.
- Apply operational risk awareness, cybersecurity controls, and anti-fraud practices aligned to role responsibilities and applicable procedures.
- Coach and support teammates by sharing knowledge, reinforcing service standards, and serving as an escalation point as needed.
Required qualifications, capabilities and skills
- Advanced knowledge of payment processing operations, including end-to-end lifecycle activities and operational controls.
- Working knowledge of systems architecture concepts and automation approaches used to improve operational efficiency.
- Proficiency in data analysis and the ability to translate findings into clear insights for operational decision-making.
- Strong written and verbal communication skills, with the ability to collaborate effectively with stakeholders across teams.
- Understanding of cybersecurity and anti-fraud principles applicable to operations, including attention to data handling and control adherence.
- Experience applying continuous improvement methods to identify issues, reduce risk, and improve quality (years of experience: TBD if required).
Preferred qualifications, capabilities and skills
- Knowledge of ISO 20022 and/or SWIFT message formats and related processing.
- Experience supporting payments, cash, or treasury operations, including exception management and operational controls.
- Understanding of accounting and money movement concepts within global payments environments.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Advanced knowledge of payment processing operations, including end-to-end lifecycle activities and operational controls.
- Working knowledge of systems architecture concepts and automation approaches used to improve operational efficiency.
- Proficiency in data analysis and translating findings into clear operational insights.
- Strong written and verbal communication skills for cross-team stakeholder collaboration.
- Understanding of cybersecurity and anti-fraud principles applicable to operations, including data handling and control adherence.
- Experience applying continuous improvement methods to identify issues, reduce risk, and improve quality.
- Knowledge of ISO 20022 and/or SWIFT message formats and related processing.
- Experience supporting payments, cash, or treasury operations, including exception management and operational controls.
- Understanding of accounting and money movement concepts within global payments environments.
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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