Keep essential services running when it matters most. In this role, you will help ensure production application flows remain stable, available, and performant for internal users and external clients. You will work hands-on with real-time issues, partner with engineers and infrastructure teams, and drive continuous improvements. You will contribute to a culture of operational excellence through proactive monitoring and thoughtful automation. If you enjoy troubleshooting, collaboration, and reliability-focused work, this role offers meaningful impact.
Job summary
As an Technology application support engineer in Technology Application Support, you will ensure the stability, availability, and performance of critical production application flows used by internal users and external clients. You will troubleshoot and resolve application and user-reported issues in a timely manner, support incident and problem management practices, and partner with stakeholders across technology to improve service reliability and the user experience.
Job responsibilities
- Provide end-to-end production support and maintenance across supported platforms, ensuring service stability, availability, performance, and capacity.
- Monitor service health using alerts, SLIs (Service Level Indicator), and SLOs (Service Level Objective); identify risks and trends, reduce alert noise, and address issues proactively.
- Lead incident response from triage and escalation through resolution, including incident bridges, root cause analysis, postmortems, and follow-up actions.
- Drive service reliability and operational improvements, including SRE practices, automation, and tooling enhancements, to reduce toil, improve MTTR (Mean time to resolve), and increase availability.
- Collaborate with engineering teams to design and implement automated deployment approaches.
- Implement infrastructure, configuration, and network as code for applications and platforms within your remit.
- Create and maintain runbooks, operational procedures, and knowledge-base documentation.
Required qualifications, capabilities and skills
- Bachelor’s degree in Computer Science or equivalent experience, with at least five years of experience supporting, troubleshooting, and maintaining production IT services.
- Strong written and verbal communication skills, including the ability to work effectively with stakeholders across teams and organizational levels.
- Proficiency in scripting languages such as Bash/KornShell, PowerShell, or Python to automate operational tasks and improve runbooks.
- Experience troubleshooting application issues involving databases such as Oracle or SQL Server, with an understanding of database concepts and SQL scripting.
- Experience supporting applications or infrastructure in large-scale technology environments across on-premises and public cloud platforms.
- Understanding of ITIL-aligned IT service management practices, incident, change, problem, and release management processes within regulated enterprise environments, ticketing, and escalation workflows.
- Hands-on experience supporting AWS Cloud, Kubernetes and containerized environments, including Docker, pod troubleshooting, namespace-level support, HPA/VPA tuning, OOM investigations, and resource optimization.
- Strong experience with observability, monitoring, and alerting for proactive service-health management, including Grafana, Prometheus, Splunk, Datadog/Cloudwatch, Dynatrace or AppDynamics, and Elasticsearch/Kibana.
- Experience with chaos engineering and resiliency operations.
Preferred qualifications, capabilities and skills
- Experience supporting technology platforms within a financial services environment.
- Relevant industry certifications (for example, ITIL, AWS, or equivalent technology support credentials).
- EKS preferred
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- Bachelor's degree in Computer Science or equivalent experience
- At least five years of experience supporting, troubleshooting, and maintaining production IT services
- Strong written and verbal communication skills
- Proficiency in Bash, KornShell, PowerShell, or Python scripting
- Experience troubleshooting applications involving Oracle or SQL Server databases, including SQL scripting
- Experience supporting applications or infrastructure in large-scale on-premises and public cloud environments
- Understanding of ITIL-aligned service management, incident, change, problem, and release management processes
- Experience with ticketing and escalation workflows in regulated enterprise environments
- Hands-on experience supporting AWS Cloud, Kubernetes, and containerized environments
- Experience with Docker, pod troubleshooting, namespace-level support, HPA/VPA tuning, OOM investigations, and resource optimization
- Strong experience with observability, monitoring, and alerting tools including Grafana, Prometheus, Splunk, Datadog, CloudWatch, Dynatrace, AppDynamics, Elasticsearch, or Kibana
- Experience with chaos engineering and resiliency operations
- Experience supporting technology platforms in a financial services environment
- Relevant ITIL, AWS, or equivalent technology support certifications
- Experience with Amazon EKS
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical coverage and wellness resources, including mental-health support and wellness incentives, are described as comprehensive and accessible; feedback suggests income-based contributions help keep care affordable.
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Retirement Support — A dollar-for-dollar 401(k) match up to 5% of eligible pay, plus additional employer contributions in some cases, is highlighted as a strong pillar of financial security. Feedback suggests this structure is a notable advantage of the total rewards package.
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Parental & Family Support — Up to 16 weeks of paid parental leave for all parents, along with fertility, adoption, surrogacy, childcare, and family-support resources, signals a family-forward approach. Feedback suggests these programs are a standout feature of the package.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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