At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Quality Manager__
At ABB, we help important industries outrun - leaner and cleaner.
Every person here makes that happen. By rethinking, rewiring, and improving, we combine the world’s best minds and technologies to elevate performance to a whole new level.
Your Role and Responsibilities
Ensure the professional resolution of post-sales customer complaints/disputes/requests, in coordination with Sales, Operation, and other internal and/or external teams.
Perform prompt/professional response/communication with customer within target time line all through the case resolution. Escalate timely to avoid issue pending somewhere without progressing.
For each complaint take lead on RCA analysis with cross function support and provide professional 8D report or statements to customer after case close.
Bring customer voice to internal organization to raise awareness of customer centric quality culture. Improve customer satisfaction by dealing with customer complaint and request in an efficient/professional way.
What it takes to Run what runs the world
• A Bachelor's degree in mechanical/electrical engineering or related, in a 5+ years of experience in industrial organizations within quality or technology functions.
• Solid experiences in customer quality management will be preferred
• Excellent communication skill
• Gook knowledge onto quality tools
• Fluent in Chinese and English with strong written and verbal communication skills
What’s in it for you?
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.
Benefits
ABB offers a full range of benefits to help you thrive at work and beyond.
More about us
The Large Motors and Generators Division offers a comprehensive product portfolio of large AC motors and generators. The Division’s induction, synchronous and special design motors and synchronous generators power critical applications across industry, infrastructure and marine transportation. Combining the best available materials with superior technology, the large motors and generators are designed to operate efficiently and reliably, even for challenging processes or applications and to have low life cycle costs.
Call to Action
Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
Skills Required
- Bachelor's degree in mechanical/electrical engineering or related field
- 5+ years of experience in industrial organizations within quality or technology functions
- Solid experience in customer quality management
- Excellent communication skills
- Fluent in Chinese and English
ABB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
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Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.
ABB Insights
What We Do
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com
