Regional Customer Quality Engineer (Greater China)

Job Summary

We are seeking a Senior Customer Quality Engineer for China and Taiwan  

Job Description:

• Act as the primary quality representative for external customers, continuously improving customer satisfaction regarding Wolfspeed’s products, processes, and services.
• Manage and drive the timely resolution of customer quality issues by collaborating with Business Customer Quality Engineers (CQEs), business teams, failure analysis teams, factories, and other support functions.
• Serve as the main interface for your customers on technical evaluations of product returns; gather and assess customer failure descriptions while ensuring thoroughness in collaboration with local China Field Application Engineers (FAEs) and other CQE in Shenzhen.
• Align with Sales and Business teams to establish strategic directions that support customer quality requirements and objectives.
• Drive alignment on information and documentation of product quality related topics for customers.
• Promote the Company’s quality strategy, culture, and initiatives as critical business enablers through proactive customer engagement with our customers.
• Translate broad objectives into detailed action plans to achieve quality and business goals.
• Direct, manage and coordinate activities of cross-functional groups outside of the quality organization to achieve customer quality requirements.

Requirements:

• Master in Electrica Engineering, Chemical or Mechanical Engineering, Materials Science, Physics, or related degree.
• Minimum 5 years' experience in Quality Management or Application Engineering.
• Knowledge in quality systems, semiconductor wafer fabrication, assembly and test operations or automotive applications.
• Good understanding of the global automotive business, customer requirements and end user behavior.
• The ability to operate in a fast pace, highly dynamic environment, at a detailed execution level, as well as on a tactical / strategic level.
• Excellent communication and project management skills in working with external customers as well as other internal groups, managers, etc.
• Demonstrated capability of interacting with senior leaders through the organization.
• Ability to work in large, complex, global environment.

Highly preferred skills and certifications:

• Ability to manage multiple projects and maintain critical deadlines, while utilizing meticulous attention to detail.
• Ability to interact and communicate effectively with other Associates, Senior Management and External Customers.
• Demonstrated proficiency with Microsoft Office 365.
• Goal oriented with a strong sense of urgency and accountability.
• Ability to work autonomously, with minimal direction, and are self-motivated and results-driven.
• Ability to analyze data/feedback and provide insights to continually improve processes.
• Good skills - verbally and in writing - English language.
• Ability to serve customers in Taiwan