About this opportunity
We are seeking a forward-thinking Customer Project Manager (CPM) to join our team at Ericsson. In this role, you will combine strategic planning, strong customer centricity, and leadership to drive successful project execution. You will be responsible for our Fulfillment Assignment Specifications (FAS) in execution, maintaining a data- and value-driven focus to ensure that projects deliver significant value and benefits to our customers and contribute to Ericsson's overall success.
You will ensure compliance with group, legal and financial directives, global and local Environmental and Occupational Health and Safety (E+OHS), data security and privacy, as well as other relevant approved processes and tools.
What you will do
- Ensure pre-sales Contract For Resources (CFR) aligns with delivery capabilities.
- Establish project plans and secure approvals for successful execution.
- Manage customer and stakeholder relationships to ensure alignment throughout the execution phase.
- Maintain financial performance, securing target unadjusted margin through delivery excellence within scope, budget, and timeline.
- Manage compliance with applicable directives and legislations, ensuring delivery without compromising people and the environment.
- Account for data accuracy, supporting conscientious and reliable reporting.
- Drive continuous improvement initiatives within the project scope, leveraging data and insights.
- Collaborate closely with internal teams to ensure proper resourcing, risk management, and issue resolution.
- Report project status, risks, and opportunities to relevant stakeholders in a clear and timely manner.
The skills you bring
- Consultative skills, with the ability to understand customer needs and translate them into actionable project plans.
- Experience with automation and process optimization to improve delivery efficiency and quality.
- Strong process management capabilities, including structuring, monitoring, and improving end-to-end project workflows.
- Proven negotiation skills for managing agreements, scope, and changes with customers and partners.
- Service delivery business understanding, preferably within telecom or ICT environments.
- Data analytics skills, enabling you to interpret project and delivery data to support decision-making.
- Solid financial acumen, including forecasting, margin assurance, and cost control.
- Awareness of and interest in Artificial Intelligence (AI) and how it can support project and service delivery.
- Customer insights capability, using feedback and information to drive value-adding improvements.
- Understanding of the Ericsson portfolio and how to position solutions that meet customer requirements.
- Stakeholder management skills, with the ability to balance multiple interests and maintain strong collaboration.
- Change and improvement management skills, driving adoption of new ways of working.
- Program/project finance management experience, including budgeting, tracking, and reporting.
- Strong customer relationship-building skills, fostering trust and long-term partnerships.
- Demonstrated project management experience, including planning, execution, risk management, and delivery accountability.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Philippines (PH) || Taguig Bonifacio Global City
Req ID: 787537
Skills Required
- Consultative skills to translate customer needs into actionable project plans
- Experience with automation and process optimization
- Strong process management capabilities for end-to-end workflows
- Proven negotiation skills for managing agreements, scope, and changes
- Service delivery business understanding, preferably within telecom or ICT
- Data analytics skills to interpret project and delivery data
- Solid financial acumen including forecasting, margin assurance, and cost control
- Awareness of and interest in Artificial Intelligence and its application to delivery
- Customer insights capability to drive value-adding improvements
- Understanding of Ericsson portfolio and ability to position solutions
- Stakeholder management skills and ability to balance multiple interests
- Change and improvement management skills to drive adoption
- Program/project finance management experience including budgeting, tracking, and reporting
- Demonstrated project management experience including planning, execution, risk management, and delivery accountability
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage options are described as broad, with multiple medical plan choices (often three) plus dental and mental health resources. U.S. materials also reference PPO and HDHP options, and some teams contribute to HSAs.
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Retirement Support — U.S. postings outline a 401(k) with an automatic 3% company contribution plus matching that reaches 4% when employees contribute 5%. This combination is repeatedly listed in role postings and characterized as strong for the sector.
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Parental & Family Support — U.S. job descriptions frequently cite up to 16 weeks paid maternity leave and 6 weeks paid parental/adoption leave at 100% pay. These benefits are positioned as exceeding many U.S. corporate policies.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
