About the Role
At Ericsson, we are seeking a knowledgeable and dedicated Support Engineer to join our team. In this pivotal role, you will be charged to operate and support Ericsson NFVI and CNIS platforms across production, pre-production, and lab environments. Ensure high availability, performance, and resiliency for 5G, IMS, and other VNF/CNF workloads.
Key Responsibilities
- Operate, troubleshoot, and optimize Ericsson NFVI, CNIS, CEE, Kubernetes, SDN/SDI, networking, and storage platforms.
- Support CNIS data fabrics, Anycast Gateway, BGP, EVPN/VXLAN, ECMP, Clos/spine-leaf architectures, and multi-VRF environments.
- Lead complex incidents from triage through root cause analysis, permanent remediation, and post-incident reviews.
- Contribute to HLD/LLD, deployments, upgrades, expansions, migrations, and infrastructure changes in line with Ericsson and customer processes.
- Improve capacity, performance, failover, ingress/egress optimization, and overall infrastructure resiliency.
- Plan and execute upgrades, patching, hardware refreshes, and compatibility or regression testing.
- Develop automation and infrastructure-as-code using Python, Bash, Ansible, and/or Terraform.
- Maintain monitoring, logging, alerting, telemetry, runbooks, topologies, and operational documentation.
- Collaborate with CU, PDU, design, product, and customer operations teams, and mentor junior engineers.
Required Qualifications and Experience
- Bachelor's or master's degree in computer science, telecommunications, engineering, or equivalent practical experience.
- 10+ years of hands-on experience in cloud infrastructure and network operations, preferably in telecommunications or large-scale distributed environments.
- Strong experience with Ericsson NFVI and/or CNIS deployments in production environments.
- Proven experience with data center fabrics, production Kubernetes/CEE clusters hosting CNFs, and storage platforms supporting telco workloads.
- Demonstrated ability to lead complex technical incidents and deliver root cause analysis and remediation.
Technical Skills
- Ericsson NFVI and CNIS architecture, including compact and scalable fabric designs.
- IPv4/IPv6, BGP, EVPN/VXLAN, ECMP, Anycast Gateway, LAG/MC-LAG, and high-availability networking.
- Kubernetes cluster operations, CNF deployment patterns, service exposure, ECFE, networking, storage integration, and upgrades.
- SAN, NAS, and software-defined storage, including performance, capacity, resiliency, and I/O troubleshooting.
- Monitoring and logging tools such as Prometheus, Grafana, ELK, or equivalent.
Soft Skills
- Strong analytical, problem-solving, communication, collaboration, and ownership skills.
- Ability to work effectively across teams and cultures, including during high-pressure incidents.
- Willingness to mentor engineers and improve operational reliability.
Nice to Have
- Experience with Ericsson 5G Core, IMS, PCG, PCC, or other core network VNFs/CNFs.
- Familiarity with service meshes, ingress controllers, and network policies.
- Networking, cloud, or Kubernetes certifications such as CCNP, CCIE, or CKA.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Philippines (PH) || Taguig Bonifacio Global City
Req ID: 789004
Skills Required
- Bachelor's or master's degree in computer science, telecommunications, engineering, or equivalent practical experience
- 10+ years of hands-on experience in cloud infrastructure and network operations
- Experience in telecommunications or large-scale distributed environments
- Strong experience with Ericsson NFVI and/or CNIS deployments in production environments
- Experience with data center fabrics, production Kubernetes/CEE clusters hosting CNFs, and storage platforms supporting telecommunications workloads
- Ability to lead complex technical incidents and deliver root cause analysis and remediation
- Experience with Ericsson 5G Core, IMS, PCG, PCC, or other core network VNFs/CNFs
- Familiarity with service meshes, ingress controllers, and network policies
- Networking, cloud, or Kubernetes certifications such as CCNP, CCIE, or CKA
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage options are described as broad, with multiple medical plan choices (often three) plus dental and mental health resources. U.S. materials also reference PPO and HDHP options, and some teams contribute to HSAs.
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Retirement Support — U.S. postings outline a 401(k) with an automatic 3% company contribution plus matching that reaches 4% when employees contribute 5%. This combination is repeatedly listed in role postings and characterized as strong for the sector.
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Parental & Family Support — U.S. job descriptions frequently cite up to 16 weeks paid maternity leave and 6 weeks paid parental/adoption leave at 100% pay. These benefits are positioned as exceeding many U.S. corporate policies.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
