Customer Planning Manager (m/f/d)

Sorry, this job was removed at 10:19 a.m. (CST) on Thursday, Jan 22, 2026
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2 Locations
In-Office
Kids + Family • Retail • Robotics
The Role

Job Description

We are looking for a hardworking and energised professional with a strong analytical mentality and a collaborative approach to demand planning.

Come and play and help us connect with more children and adult fans at one of the most loved brands!

Please note: This position can be based in our LEGO® Office in London or Grasbrunn, close to Munich and will follow a hybrid working model with 3 days in the office and up to 2 days remotely. Relocation support is not offered.
 

The closing date for applications will be Friday 9th January 2026.

Core Responsibilities

  • Responsible for building an accurate topline demand plan for Amazon Western Europe (9 markets) by transforming multiple retail data inputs into robust assumptions.

  • Drive the monthly sales planning cycle for Amazon EU9: assess prior plan and reflect timely changes to assumptions, identify gaps to key performance metrics and drive actions to address these, secure all relevant stakeholder possess a comprehensive understanding of the latest plan.

  • Collaborate with stakeholders across the organization to ensure the latest plans incorporate current marketing and retail activities, product launch volumes, and market-specific insights.

  • Lead the Amazon forecasting workstream to enhance our joint forecasting alignment.

  • Drive and implement continuous improvement initiatives related to forecasting tools and processes.

  • Support Key Account Management team with item level forecast on novelties and in season key lines.

Play your part in our team succeeding!

The role supports the broader business to evaluate the value of the existing plans, enabling senior management to identify gaps to target and to take corrective action. The output of your work will also be used by supply chain to ensure the right products are manufactured at the right time, improving In-Stock Availability whilst avoiding the generation of waste. The demand planning manager role is “multilingual” as it is used to inform supply chain (volume) and commercial planning processes (value).

Do you have what it takes

  • Proven experience in similar roles within multinational consumer goods company, such as commercial planning and/or supply chain planning

  • Strong analytical skills and attention to details

  • Strong proficiency in analyzing multiple retail data inputs and converting this into robust assumptions

  • Excellent communication skills with the ability to create clear and concise material

  • Person with a passion for digital tools and advanced skills in Excel and Power BI

  • Ability to navigate and manage stakeholders within a broad organization across Western Europe

  • Proven ability to deliver high-quality results under time pressure

  • Commercially savvy and possessing a continuous improvement mindset, focused on driving progress and efficiency

  • Proficient in English

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.

The LEGO Group Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The LEGO Group and has not been reviewed or approved by The LEGO Group.

  • Fair & Transparent Compensation Pay is generally positioned as competitive across many roles and markets, with benchmarking against local markets and an expressed commitment to equal pay. Total compensation is often framed as stronger when considering the full package rather than base salary alone.
  • Parental & Family Support Paid parental leave is described as notably expansive, with substantial fully paid time for primary and secondary caregivers and additional paid caregiver leave. Leave is also described as continuing to accrue other rewards such as vacation and bonus eligibility during the leave period.
  • Wellbeing & Lifestyle Benefits Benefits are described as extending beyond core insurance into mental health and wellbeing support, including assistance programs, mindfulness resources, ergonomic setups, and fitness-related offerings. Brand-specific lifestyle perks such as sizable product discounts are highlighted as a meaningful part of the overall rewards experience.

The LEGO Group Insights

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The Company
HQ: Billund
19,827 Employees
Year Founded: 1932

What We Do

We are the LEGO Group, the company behind the world’s most loved LEGO® bricks. Our brand name derived from the two Danish words Leg Godt, which mean “Play Well”. We’ve been sparking imaginations and inspiring the builders of tomorrow since 1932. This is our mission and what motivates our colleagues around the world every day. Today, we remain proudly family-owned with headquarters in Billund, Denmark. We have regional hubs in Boston, USA; London, UK; Shanghai, China; and Singapore, as well as 7 manufacturing facilities around the world. These places are home to 28,000+ colleagues in everything from design and engineering to digital technology and marketing. Together we learn, imagine and build – creating play experiences that are sold in over 130 countries worldwide. A purposeful and responsible global brand where creativity helps to inspire builders all around the world. Just imagine being part of that!

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