About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is open to remote employees in Munich, Germany - with the flexibility to work out of your home office full-time. You'll have easy access to and support from your manager, and frequent video meetings to keep you seamlessly integrated into your team. If you travel to a Center of Energy, you’ll be able to work out of our office spaces while you connect and collaborate with your team. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
Here's a closer look at this key role:
Perform SE duties on trial calls as scheduled by AEs. Includes technically understanding prospect needs, technology skill level, and supporting AEs with requests to perform technical product demos and perform/assist trial set ups or expansion
Trial optimization (proactively adding dashboards, creating sample reports, etc. for all trial prospects)
Lead technical/product training for new sales personnel on an ongoing basis
Day-to-day product/technical support for trial prospects
Log meetings and technical notes in SalesForce pertaining to the POV for each call (or onsite) with the customer.
Demonstrates the technical aspects of how the product solves specific customer problems, and translates specific customer problems into technical solutions.
Identifies all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.
Bachelor's Degree in Computer Science or technical degree preferred
5+ years experience in SysAdmin or Sales Engineering role
Able to articulate technology and product positioning to both business and technical users
Able to establish and maintain strong relationships throughout the sales cycle
Experience in Linux and or Windows/Network administration and operations including the following technologies desired:
Virtualization (VMWare, Hyper-V, Xen Server, etc…)
Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…)
LoadBalancers (f5 bigIP, Netscaller, Barracuda, etc…)
WMI, PerfMon, JDBC, SNMP, SMTP, JMX
Webservers (IIS, Apache, Tomcat, etc…)
Active Directory
Database (SQL, MySQL, Postgress, etc…)
Scripting (groovy, powershell, ruby, etc...)
Experience using AI tools to enhance productivity, innovation, or problem-solving.
Click here to read our International Applicant Privacy Notice.
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-LT1 #LI-REMOTE #LI-Hybrid #BI-Hybrid
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
Skills Required
- Bachelor's Degree in Computer Science or technical degree preferred
- 5+ years experience in SysAdmin or Sales Engineering role
- Experience in Linux and Windows/Network administration and operations
- Experience using AI tools to enhance productivity, innovation, or problem-solving
What the Team is Saying
LogicMonitor Compensation & Benefits Highlights
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Leave & Time Off Breadth — The company describes unlimited vacation with a separate bank of sick/personal time and paid volunteer time, with regional time‑off programs tailored by location.
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Healthcare Strength — North America benefits list multiple medical, dental, and vision options plus mental‑health resources such as Calm and an Employee Assistance Program.
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Parental & Family Support — Access to Maven for fertility, family planning, pediatrics, and menopause and generous parental leave for birth, non‑birth, and adoptive parents are highlighted, with adoption assistance and return‑to‑work support also noted.
LogicMonitor Insights
What We Do
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. For more information, visit www.logicmonitor.com and our blog, or follow us on LinkedIn, X, Facebook, and YouTube.
Why Work With Us
We love going to work and think you should too. We are customer-obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other as we expand our global presence and achieve record-breaking success.
Gallery
LogicMonitor Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
