As an Order Processing Coordinator, you will bring extensive knowledge and advanced skills to manage and resolve complex operational and administrative tasks. Your responsibilities include overseeing order processing activities, ensuring compliance with standards, and contributing to process improvements. You play an essential role in enhancing productivity and customer satisfaction.
Responsibilities:
• Oversee complex order processing tasks and ensure compliance with policies.
• Resolve high-level operational and administrative problems.
• Lead initiatives for process improvement and increased efficiency.
• Provide advanced troubleshooting for technical order issues.
• Train and mentor junior associates.
• Develop and maintain detailed documentation of processes.
• Analyze operational data to drive improvements.
• Coordinate with departments to streamline processes.
• Assist in the development and implementation of best practices.
• Act as a resource for resolving the most challenging customer issues.
Skills:
• Leadership and Mentoring: Ability to train and guide junior associates.
• Complex Problem Solving: Proficient in resolving high-level operational issues.
• Process Improvement: Skills in identifying and implementing process improvements.
• Advanced Troubleshooting: Expertise in solving technical and highly complex issues.
• Data-Driven Decision Making: Using data to drive operational improvements.
• Detailed Documentation: Maintaining comprehensive documentation of processes and improvements.
• Interdepartmental Collaboration: Working seamlessly across departments for operational efficiency.
• Customer Satisfaction: Ensuring high levels of customer satisfaction and loyalty.
We preferably seek a candidate with experience gained in multinational environments, with proven familiarity in the use of complex management systems (particularly SAP). A solid knowledge of project management principles is required, along with strong proficiency in Microsoft Excel and in handling/processing data files, as well as full willingness to travel
#LI-Hybrid
Our Interview PracticesTo maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Skills Required
- Solid knowledge of project management principles
- Strong proficiency in Microsoft Excel and handling/processing data files
- Proven familiarity with complex management systems (particularly SAP)
- Willingness to travel
- Experience training and mentoring junior associates
- Advanced troubleshooting and complex problem-solving skills
- Experience with process improvement and data-driven decision making
- Experience in multinational environments
Wolters Kluwer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolters Kluwer and has not been reviewed or approved by Wolters Kluwer.
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Leave & Time Off Breadth — Time away benefits are positioned as broad, spanning vacation and sick time plus paid holidays and other covered leave types. Paid parental and caregiver leave, bereavement leave, and a volunteer day contribute to a more comprehensive time-off offering.
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Retirement Support — Retirement support is framed as meaningful through access to a 401(k)/retirement plan paired with company matching and additional contribution features in some descriptions. This is reinforced by mentions of profit sharing and other long-term savings-oriented programs.
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Parental & Family Support — Family-oriented support stands out through adoption assistance and paid parental leave provisions. These benefits are described alongside other caregiver supports that extend beyond basic leave categories.
Wolters Kluwer Insights
What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide. Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
