Customer Onboarding Intern

Posted Yesterday
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New York, NY, USA
Hybrid
20-20 Hourly
Internship
AdTech • Artificial Intelligence • Digital Media • Marketing Tech • Social Media • Software • Generative AI
Smartly is an AI-powered adtech company, enhancing marketer productivity and unifying the platform world.
The Role
Supports onboarding managers with customer projects, presentations, reporting views, campaign analysis, product-feed setup, timeline tracking, and cross-functional coordination. The intern will develop paid media and project-management skills while helping customers launch on Smartly’s advertising platform.
Summary Generated by Built In

Smartly is excited to kick off applications for our Fall 2026 Internship Program!

Are you interested in paid social advertising and helping customers successfully launch on a new technology platform? As a Customer Onboarding Intern at Smartly, you’ll gain hands-on experience supporting the team responsible for guiding new customers through their onboarding journey.

You’ll work alongside our Onboarding Managers to create customer-facing materials, analyze campaign performance, build reporting views, and support campaign and feed setup. This is a great opportunity to strengthen your paid media and project-management skills while learning how a global technology company brings new customers onto its platform.

As a Customer Onboarding Intern, you will…
  • Assist Onboarding Managers with customer onboarding projects and day-to-day deliverables
  • Create and update customer-facing presentations and onboarding materials
  • Help build reporting views and organize performance data
  • Support campaign analysis and identify key insights
  • Assist with campaign and product-feed creation
  • Track project timelines, deliverables, and follow-up items
  • Collaborate with internal teams to help keep onboarding projects moving forward
  • Support more advanced customer onboarding projects based on your paid media experience
We are looking for you if you are…
  • A full-time senior, or recent graduate from an accredited four-year college or university
  • Pursuing a degree in Marketing, Advertising, Business, Communications, or a related field
  • Familiar with paid social advertising through coursework, internships, or professional experience
  • Experienced with platforms such as Meta, TikTok, Pinterest, or Snapchat—preferred but not required
  • Organized and interested in developing your project-management skills
  • Comfortable working with data and creating presentations
  • Detail-oriented, proactive, and eager to learn
  • A strong communicator who enjoys collaborating across teams
  • Legally authorized to work in the United States without sponsorship

This internship is paid at $20 per hour and will be approximately 30 hours per week from October 6 through December 17, 2026.

#LI-Hybrid

About Smartly

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

Visit Smartly to learn more.
The processing of your information is described in our Candidate Privacy Notice.

Skills Required

  • Full-time senior or recent graduate from an accredited four-year college or university
  • Pursuing a degree in Marketing, Advertising, Business, Communications, or a related field
  • Familiarity with paid social advertising through coursework, internships, or professional experience
  • Experience with Meta, TikTok, Pinterest, or Snapchat platforms
  • Organized and interested in developing project-management skills
  • Comfortable working with data and creating presentations
  • Detail-oriented, proactive, and eager to learn
  • Strong communication and collaboration skills
  • Legally authorized to work in the United States without sponsorship

What the Team is Saying

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Alice, Pham thu Ngan
Francis Kinder

Smartly Compensation & Benefits Highlights

  • Leave & Time Off Breadth Five weeks of paid vacation, company holidays, wellness days, and localized 25–30 day annual leave are prominently highlighted. Short‑term work‑from‑anywhere allowances complement PTO by making time off and location flexibility easier to use.
  • Healthcare Strength Medical, dental, and vision coverage are offered with immediate start in some markets, alongside global mental‑health support through Auntie. These benefits are positioned as part of a strong baseline that is localized by country.
  • Flexible Benefits Hybrid/remote setups and work‑from‑anywhere options (e.g., up to 60 days from another Smartly location or 30 days from a non‑Smartly location) expand where and how work gets done. Stipends for fully remote setups are also referenced in employer materials.

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The Company
HQ: Helsinki
805 Employees
Year Founded: 2013

What We Do

We solve for advertising campaign and creative complexities - both key elements to the time/money savings and performance that brands, agencies and businesses seek. Our unified platform combines media, creative, and intelligence, offering end-to-end workflows powered by AI across the open and closed web. With over 700 brands and advertisers, we've proven that dynamic and personalized creative makes advertising impactful. We are on a mission to transform the advertising experience for brands and their consumers. ⚡️

Why Work With Us

As a fast-paced growth company, we offer opportunities to maximize learning and amplify impact. Our culture and values have always been the secret sauce of our growth. They define how we aspire to build our adtech product, whom we hire and reward, and how we work towards a shared vision. Join us in moving advertising forward.

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Smartly Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

We are a hybrid workplace where Smartlies have the flexibility of hybrid work combining office and work from home. We also offer programs for short-term remote work globally.

Typical time on-site: 3 days a week
HQHelsinki, FI
MX
Berlin, DE
Chicago, IL
Dubai
London, GB
Los Angeles, CA
New York, NY
San Francisco, CA
Singapore
Learn more

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