We’re looking for a customer-focused, consultative, and AI-curious AI Onboarding & Adoption Specialist, Staff to help nonprofits unlock the power of AI-driven fundraising. In this role, you’ll guide customers through the successful onboarding, activation, and adoption of Blackbaud’s Development Agent and Data Health Agent, helping them confidently integrate AI into their fundraising strategies and daily operations.
Working as part of our Customer Success organization, you’ll combine onboarding expertise, change leadership, and data best practices to help customers achieve measurable outcomes. You’ll partner closely with Customer Success, Product, and Sales teams while empowering purpose-driven organizations to improve fundraising effectiveness, strengthen data quality, and expand their impact through responsible AI adoption.
Work Location & Schedule
Work Location: Sky tech, Financial District, Hyderabad, India
Work Schedule:
- This role supports customers and stakeholders primarily during U.S. business hours.
- Ability to work a schedule aligned with U.S. business hours, generally 9:00 AM to 5:00 PM Eastern Time (ET), with availability for customer-facing engagements during that time.
- Participation in after-hours support rotations and select holiday coverage may be required based on product, region, or business needs
What you'll do
• Lead successful onboarding experiences for customers implementing the Development Agent and Data Health Agent, ensuring rapid activation, value realization, and long-term adoption.
• Serve as a trusted advisor by providing guidance on data readiness, data quality, responsible AI practices, and the alignment of AI capabilities to fundraising goals and organizational priorities.
• Help customers define success metrics, identify practical use cases, and establish adoption plans that drive measurable business and fundraising outcomes.
• Support organizational change by enabling teams to embrace AI-powered workflows, integrate insights into daily operations, and build confidence in new ways of working.
• Guide customers in understanding and acting on Data Health Agent recommendations to improve data quality, operational efficiency, and fundraising performance.
• Monitor customer engagement and product usage to identify adoption risks, proactively address challenges, and create scalable resources that improve the onboarding experience.
• Collaborate cross-functionally with Customer Success, Product, and Sales teams to enhance customer experiences, influence product improvements, and develop customer advocates who can share successful AI adoption stories.
What you'll bring
• 3+ years of experience in a software-as-a-service environment supporting customer success, consulting, onboarding, implementation, enablement, or training programs.
• Knowledge of nonprofit fundraising operations, constituent relationship management platforms, and best practices related to data quality, data governance, and customer adoption.
• Experience guiding customers through technology adoption initiatives, change management efforts, and outcome-based onboarding programs.
• Hands-on experience with AI tools in a professional setting, along with proficiency in Microsoft Teams, Outlook, Excel, Word, and PowerPoint; experience with Raiser’s Edge NXT, Certinia, or similar platforms is preferred.
•Strong project management skills and the ability to manage multiple customer engagements simultaneously in a fast-paced environment.
•Ability to work a schedule aligned with U.S. business hours, generally 9:00 AM–5:00 PM EST, with availability for customer-facing engagements during that time.
"Leverage AI-assisted tools to accelerate delivery and improve quality and actively experiment with emerging capabilities as they evolve."
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
Skills Required
- 3+ years of experience in a SaaS environment supporting customer success, consulting, onboarding, implementation, enablement, or training programs
- Knowledge of nonprofit fundraising operations and constituent relationship management platforms
- Knowledge of data quality, data governance, and customer adoption best practices
- Experience guiding customers through technology adoption and change management initiatives
- Experience with outcome-based onboarding programs
- Hands-on experience with AI tools in a professional setting
- Proficiency with Microsoft Teams, Outlook, Excel, Word, and PowerPoint
- Experience with Raiser's Edge NXT, Certinia, or similar platforms
- Strong project management skills and ability to manage multiple customer engagements simultaneously
- Ability to work primarily during U.S. business hours, generally 9:00 AM to 5:00 PM Eastern Time
- Availability for after-hours support rotations and select holiday coverage based on business needs
Blackbaud Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Blackbaud and has not been reviewed or approved by Blackbaud.
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Leave & Time Off Breadth — Paid time off, paid holidays, and “wellbeing days” are emphasized, and feedback suggests PTO is a consistent strength. Remote/hybrid flexibility further supports time-away needs.
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Wellbeing & Lifestyle Benefits — Wellbeing programs, health coaching, and flexibility (including remote/hybrid schedules) are highlighted as part of a holistic support approach. Tuition reimbursement, wellness recognition, and home-office support add everyday value.
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Inclusive Benefits Coverage — Benefits extend to mental health support, fertility options, and travel support for abortion care, with parental leave also included. These offerings signal attention to diverse needs across life stages.
Blackbaud Insights
What We Do
Blackbaud unleashes the potential of the people and organizations who change the world. As the leading software provider exclusively dedicated to powering social impact, Blackbaud expands what is possible across the nonprofit and education sectors, at companies committed to social responsibility, and for individual change makers. Built specifically for fundraising, nonprofit financial management, digital giving, grantmaking, corporate social responsibility and education management, Blackbaud’s essential software accelerates impact through unmatched expertise and powerful data intelligence. Millions of people across more than 100 countries connect, give, learn, and engage through Blackbaud platforms.
Why Work With Us
We’re here to fuel impact that creates a better, more connected world. When nonprofits, social impact teams, schools and individual change-makers have powerful and effective foundational infrastructure, they transform our communities and our world.
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