Customer Facing & Order Management Representative
At Essity, we are committed to Breaking Barriers to Well-being through leading hygiene and health solutions. Do you enjoy building strong customer relationships? Are you passionate about delivering excellent service and creating value every day? Join us and make an impact with a purpose.
About the Role
As a Customer Facing & Order Management Representative, you will be the primary point of contact for Customers and Sales & Marketing teams, ensuring a seamless customer experience through effective order management and customer support. You will collaborate with multiple stakeholders and contribute to delivering outstanding service while continuously seeking opportunities to improve processes and customer satisfaction.
What You Will Do
Customer Support: Serve as the main point of contact for customers and Sales & Marketing teams, striving for first-contact resolution.
Order Management: Manage customer requests, orders, and queries in close collaboration with sales representatives.
Administrative Excellence: Provide timely and accurate administrative support to ensure a high-quality customer experience.
Issue Resolution: Proactively manage exception-based activities and follow up on customer-related issues.
Cross-functional Collaboration: Work closely with service specialists and internal stakeholders to investigate and resolve complex customer enquiries.
Customer Experience: Support initiatives aimed at improving customer satisfaction and service effectiveness.
Who You Are
Degree in Business Administration, Economics, Supply Chain Management, or a related field is an advantage.
Previous experience in customer service, order management, or a similar customer-facing role.
Experience working with SAP and strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams) are considered an advantage.
Strong customer orientation with excellent organizational, communication, relationship-building, and problem-solving skills, combined with the ability to prioritize effectively in a fast-paced environment.
Fluency in English, both written and spoken, is required.
What We Can Offer You
Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.
Innovate for Good | Excel Together | Be You with Us
More About Budapest
This role is based in our Budapest office and offers a hybrid working model.
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Skills Required
- Previous experience in customer service, order management, or similar customer-facing role
- Fluency in English, written and spoken
- Experience working with SAP
- Strong proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Teams)
- Degree in Business Administration, Economics, Supply Chain Management or related field
- Strong customer orientation, organizational, communication, relationship-building and problem-solving skills, ability to prioritize in a fast-paced environment
What We Do
Essity - a globally leading hygiene and health company, breaking barriers to well-being. Our expertise in hygiene and health began with the acquisition of the Swedish company Mölnlycke in 1975, through which our roots stretch back to 1849. Today, our sustainable innovations from globally trusted brands, designed for everybody and every body, care for the well-being of 1 billion people in 150 countries every day. Working at Essity is not just a career but a chance to make the world healthier, safer, and more hygienic. Our barrier breakers innovate for good and contribute to shaping a sustainable future. At Essity, every career is as unique as the individual. We empower employees to excel together and reach their full potential in a winning culture motivated by a powerful purpose. We provide a sustainable work-life based on flexibility for both employees and employers. At Essity, we are committed to Diversity, Equity, and Inclusion in everything we do. It is the key to our success in creating an inclusive, collaborative, and caring company culture where you can be you with us. Our purpose of Breaking Barriers to Well-being, is to enable customers and consumers to lead fuller lives at all stages of life. Our leading global brands include TENA, Tork, Actimove, JOBST, Knix, Leukoplast, Libero, Libresse, Lotus, Modibodi, Nosotras, Saba, Tempo, TOM Organic, Vinda and Zewa. Essity has about 36,000 employees. Net sales in 2022 amounted to approximately SEK 156bn (EUR 15bn). The company’s headquarters is located in Stockholm, Sweden, and Essity is listed on Nasdaq Stockholm. If you want to join a company where dedication to people is powered by innovation, welcome to Essity
