Who we are
DigiCert is a global leader in intelligent trust, helping organizations protect the digital interactions people rely on every day. From websites and cloud services to connected devices and critical systems, we make sure digital experiences are secure, private, and authentic.
Our AI-powered DigiCert ONE platform brings together certificates, DNS, and lifecycle management to help organizations stay ahead of risk as technology and threats evolve. Trusted by more than 100,000 organizations—including 90% of the Fortune 500—DigiCert helps businesses operate with confidence today while preparing for what’s next, including a quantum-safe future.
Job summary
We are in the market for a Customer Experience Specialist with professional working proficiency in Portuguese to join our team in Cape Town.
As Customer Experience Specialist you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.
What you will do
- Review incoming application forms, validate and submit to DigiCert's technical department
- Engage with external customers and internal stakeholders via phone, live chat, video calls and email
- Research customer organizations and verify contact details online
- Identify, document and alert managers of customer-call trends
- Execute DigiCert's validation process according to our internal documentation
- Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
- Coordinate the implementation or scheduling of validation testing with affected departments and team members
- Learn product features and gather customer requirements to confer with management
- Determine validation objectives and standards with internal managers
- Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
- Process incoming and outgoing mail
What you will have
- Fluent in Portuguese (written and verbal) and professional working proficiency in English (essential)
- 1+ years’ experience in a customer service or similar role
- Tertiary qualification (advantageous)
- Proven track-record in evaluating and mitigating risk
- Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
- Excellent written and verbal communication skills
- Tool experience: Microsoft Office and other software applications
Benefits
- Provident Fund
- Medical Aid + Gap Cover
- Employee Assistance Program
- Gym Reimbursement
- Life Insurance
- Disability Insurance
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DigiCert Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DigiCert and has not been reviewed or approved by DigiCert.
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Leave & Time Off Breadth — Vacation/PTO and sick leave are characterized as strong, and some accounts mention a sabbatical program.
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Retirement Support — The package includes a 401(k) with company matching, with recent confirmations of this benefit.
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Flexible Benefits — Hybrid and work-from-home options are referenced consistently, indicating practical flexibility in how and where work is done.
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What We Do
DigiCert is the digital trust provider of choice for leading companies around the globe, enabling individuals, businesses, governments, and consortia to engage online with confidence, knowing their digital footprint is secure.
