Jobs at DigiCert

Leads DigiCert’s monetization strategy, pricing and packaging, product portfolio lifecycle, analytics, product-led growth, GTM acceleration, and CPO operating rhythm. Partners with Finance, Sales, Marketing, Customer Success, and executive leadership to improve revenue expansion, launches, product transitions, portfolio health, and strategic execution. Provides analytical insights through P&L, ARR, funnel, cohort, usage, and pipeline analysis while serving as a strategic advisor and operational partner to the Chief Product Officer.

Own the roadmap and product strategy for DigiCert’s DNS and digital trust portfolio. Translate customer needs, market trends, telemetry, and technical capabilities into requirements, metrics, and secure cloud-native products. Partner with engineering, security, architecture, sales, marketing, and customers to deliver API-first infrastructure, validate concepts, launch products, and drive adoption. The role emphasizes trusted discovery, policy enforcement, reliability, security, experimentation, and emerging agentic use cases.

Develops and closes enterprise software opportunities across assigned accounts. Responsibilities include prospecting, building relationships with enterprise stakeholders and C-suite executives, articulating solution value, managing sales cycles, forecasting, negotiating agreements, coordinating pre- and post-sales resources, and maintaining Salesforce records. The role requires consultative selling of multi-year, subscription-based services and strong knowledge of data analytics and competing products.

Own and expand corporate customer accounts through executive relationship development, cross-selling, upselling, account planning, and strategic customer advocacy. Lead multi-year SaaS agreement negotiations, build sales funnels, maintain accurate forecasts, document activity in Salesforce, and close subscription-based deals. Advise customers on technology strategy, industry trends, best practices, and DigiCert solutions while balancing customer needs with company revenue objectives.

Lead full-lifecycle recruiting for technical, G&A, and sales roles across the US and Canada. Partner with hiring leaders to build sourcing strategies, talent pipelines, conduct screens, provide market intelligence, and use recruiting metrics and ATS (Greenhouse preferred) to improve hiring outcomes and candidate experience.

Lead DigiCert.com’s global web content strategy, translating complex cybersecurity and digital trust topics into clear experiences for business and technical audiences. Partner with Web, UX, SEO, Product Marketing, Brand, Communications, and regional teams to improve journeys, discoverability, accessibility, and conversion. Establish content governance, workflows, editorial standards, and performance measurement; manage a copyeditor; and co-lead the global editorial calendar. Use audience, search, and analytics data to guide content creation, optimization, consolidation, and retirement.

Design, develop, and own secure, scalable full-stack applications using Java, Spring Boot, React, microservices, and cloud-native technologies. Build authentication flows, CI/CD pipelines, containerized deployments, automated tests, and observability solutions. Participate in architecture and code reviews, production support, incident response, and technical decision-making. Collaborate cross-functionally, mentor engineers, document systems, and evaluate AI/LLM integrations.

Designs and presents tailored technical solutions throughout the sales cycle. Conducts discovery calls, product demonstrations, proofs of concept, architecture planning, technical presentations, and RFP responses. Advises customers and partners on PKI, cybersecurity, cloud, infrastructure, and automation solutions while translating requirements into configurations and integrations. Collaborates with account executives, customer success, product, and engineering teams to address customer needs, validate feasibility, and support new business opportunities.

Lead a software engineering team to deliver secure, reliable cloud services. Provide technical direction, manage engineers, run sprint planning, ensure quality and incident response, and collaborate cross-functionally to meet roadmap and operational goals.

Provides technical sales support across customer and partner accounts by conducting discovery, demonstrations, proof-of-concepts, solution design, architecture documentation, integrations, and RFP responses. Acts as a trusted technical advisor, translating customer requirements into tailored solutions involving PKI, cloud platforms, APIs, automation, and cybersecurity technologies. Collaborates with account executives, customer success, product, and engineering teams throughout the sales cycle. Travel is expected 20–25%.

Review and validate SSL and code-signing certificate applications by verifying organizations, domains, contacts, and documentation. Conduct customer due diligence, identify suspicious applications, enforce security policies, and assist customers through chat, email, and phone. Support global 24/7 operations, research verification databases, participate in process improvements, mentor new team members, and help resolve policy or system issues.

Develop and execute AI strategies for customer support by designing LLM workflows, agent-assist tools, and customer-facing automation. Analyze support data, optimize knowledge content for AI ingestion, evaluate vendors and models, and improve CSAT, NPS, AHT, and deflection. Establish responsible AI frameworks covering privacy, security, prompt safety, accuracy, error handling, audit trails, and compliance while partnering with Support, Engineering, Product, Security, and Compliance teams.

Develop and maintain Java backend services, REST APIs, React interfaces, IAM integrations, CI/CD pipelines, containerized deployments, and automated tests. Collaborate cross-functionally on secure, scalable software while monitoring applications and supporting incident response. Contribute to documentation, code reviews, and cloud-native practices, and experiment with AI/LLM integrations using APIs and coding tools.

Reviews digital certificate applications, verifies business entities, domain ownership, and applicant authorization, and applies security policies to prevent fraudulent issuance. Provides customer support through chat, email, and phone, resolves application issues, escalates suspicious cases, and develops knowledge of DigiCert products. The role also supports process improvements, system implementations, database research, customer feedback, and mentoring within a 24x7 team.

Reviews digital certificate applications, verifies organizations, domain ownership, and authorized contacts, and identifies suspicious requests according to security policies. Assists customers through chat, email, and phone while resolving application issues and explaining product requirements. Supports operational improvements, system implementations, database research, mentoring, and knowledge sharing in a 24/7 customer authentication environment.

Executes and reviews authentication and validation tests for internal and customer-facing products, researches and verifies customer organization details, handles customer and pre-sales inquiries, analyzes validation data, identifies issues, coordinates testing, and maintains databases tracking validation activities and results.

Owns regional marketing strategy and execution across South and Southeast Asia, supporting Greater China initiatives. Develops field, partner, demand-generation, ABM, digital, executive-event, and industry programs to drive pipeline and revenue. Partners with Sales, Sales Engineering, channel partners, and global marketing teams; localizes campaigns and messaging; manages budgets and logistics; and measures program performance, ROI, and pipeline contribution. Requires strong cross-functional collaboration, Mandarin writing fluency, and up to 20% travel.

Architects, configures, and improves DigiCert’s NetSuite financial systems across order-to-cash, procure-to-pay, and record-to-report. Owns support ticket triage, prioritization, troubleshooting, root-cause analysis, and durable fixes. Delivers small and medium system changes end-to-end, including requirements, configuration, testing, deployment, documentation, and handoff. Builds financial reporting and dashboards, maintains integrated platforms, and ensures access controls, segregation of duties, audit readiness, and data governance.

Drive revenue across Africa through channel partners, resellers, systems integrators, and strategic alliances. Develop joint business and marketing plans, manage executive partner relationships, identify partner-sourced opportunities, forecast pipeline, deliver sales enablement, coordinate joint marketing, recruit partners, negotiate engagement plans, and improve partner performance. Collaborate with sales, marketing, product, customer success, professional services, and operations while representing the company at events and customer meetings.

Designs and operates end-to-end data products on Databricks, including ingestion, transformation, streaming pipelines, APIs, applications, and curated datasets. Partners with stakeholders to clarify needs, prototype solutions, and deliver secure, scalable production systems. Responsibilities include data governance, testing, CI/CD, monitoring, optimization, troubleshooting, technical design, code reviews, and mentoring. The role requires strong SQL, Python, PySpark, cloud, event-streaming, backend, and data-modeling expertise.