Jobs at DigiCert

Generate new business opportunities by sourcing, qualifying, and nurturing enterprise leads through inbound and outbound outreach. Conduct approximately 80 daily email, phone, and social media touches; engage IT leaders and executives; identify customer needs; and collaborate with account executives, managers, and marketing to build pipeline. Develop expertise in DigiCert solutions and contribute to cross-functional projects.

Leads product design strategy and a distributed design organization across DigiCert’s enterprise SaaS portfolio. Partners with Product and Engineering, elevates end-to-end design quality, strengthens platform coherence, builds customer feedback loops, and drives AI-enabled design workflows with responsible guardrails. Oversees hiring, coaching, organizational effectiveness, executive communication, and strategic experience outcomes across complex technical products.

Senior DevOps Engineer responsible for infrastructure automation, monitoring, reliability, secure Linux administration, CI/CD, infrastructure as code, cloud and networking strategy, and zero-touch provisioning. The role includes incident response, capacity planning, observability, documentation, on-call support, technical leadership, mentoring, and researching technologies across cloud, virtualization, and hardware platforms.

Provide technical support to customers through tickets, email, phone, and chat. Resolve SSL certificate and related technology issues, document cases in the CRM, meet support productivity targets, contribute to self-service knowledge resources, and collaborate with support engineers, product, engineering, and marketing teams. The role also involves maintaining expertise in DigiCert products and building strong customer relationships.

Reviews and validates customer application forms, researches organizations and contact details, communicates with customers through phone, chat, video, and email, analyzes validation data, identifies process issues, coordinates testing, maintains validation databases, and escalates customer-call trends. The role requires Spanish fluency, customer service experience, risk evaluation skills, strong communication, attention to detail, and proficiency with Microsoft Office.

Build scalable cloud-native RESTful web services in Go for DigiCert’s PKI and security management platform. Responsibilities include designing, developing, testing, deploying, troubleshooting, and debugging distributed software systems; collaborating with engineering leaders; applying software engineering best practices; and developing expertise in PKI products and architecture.

Leads technical discovery, solution design, demonstrations, proof-of-concepts, architecture documentation, and RFP responses throughout the sales cycle. Partners with customers, account executives, customer success, product, and engineering teams to translate business and technical requirements into tailored solutions involving PKI, cloud platforms, cybersecurity, integrations, and automation. Acts as a trusted technical advisor and supports new business development across assigned accounts, with approximately 20–25% travel.

Designs, builds, launches, and measures production AI workflows, agents, and AI-native tools across business functions. Integrates enterprise platforms, model APIs, retrieval, tool use, governance, identity, security, and observability. Partners with IT, Security, Engineering, and business operators; evaluates vendors; enables employees; and creates reusable architecture patterns. The role also supports AI intake, compliance reviews, ROI measurement, and production monitoring.

Own SaaS topline reporting, financial modeling, forecasting, variance analysis, and executive presentations. Analyze ARR, bookings, revenue, retention, churn, expansion, contraction, and new business metrics. Build customer and cohort analyses, support planning and scenario modeling, improve reporting processes, and communicate financial insights to senior leadership in a fast-paced SaaS environment.

Build and operate full-stack certificate management, TLS, vulnerability monitoring, uptime, and security products. Develop TypeScript APIs and React interfaces, design MySQL schemas, run AWS-based workers and Kubernetes infrastructure, maintain observability and production services, integrate partner APIs, modernize legacy .NET and Python components, extend CI/CD, and develop AI-assisted features. The role includes code review, testing, incident response, mentoring, and technical documentation.

Build and operate full-stack certificate management, security, monitoring, and vulnerability products. Develop TypeScript APIs and React frontends, design MySQL schemas, manage AWS workers and Kubernetes infrastructure, maintain legacy .NET and Python services, integrate partner APIs, improve CI/CD and observability, participate in on-call support, and develop AI-assisted features. The role includes code reviews, testing, incident resolution, technical documentation, and mentoring engineers.

Provides technical customer support for SSL certificate and digital trust products through tickets, email, phone, and chat. Resolves customer issues, documents cases in the CRM, partners with engineering and support teams, meets service productivity targets, contributes to self-help content, and maintains knowledge of certificate technologies, networking, web servers, and PKI. Professional working proficiency in German is required.

Own and improve DigiCert’s enterprise business continuity, disaster recovery, and operational resiliency program. Coordinate business impact analyses, recovery objectives, continuity plans, disaster recovery oversight, testing exercises, audit evidence, remediation tracking, policy support, and executive reporting. The role partners with technology, infrastructure, security, legal, people operations, and business stakeholders in a regulated, audit-sensitive environment.

Leads global revenue and billing assurance, overseeing quote-to-cash controls, contract setup, invoicing, revenue-impacting transactions, cloud marketplace billing, reconciliations, close support, audit readiness, and revenue leakage prevention. Partners with Finance, Sales, Legal, Operations, and Technology to improve systems, processes, controls, reporting, and integrations while managing teams and supporting acquisitions and commercial changes.

Reviews application forms, validates customer and organizational information, communicates with customers and internal teams, executes documented authentication and validation processes, analyzes test data and production issues, coordinates validation testing, maintains tracking databases, identifies call trends, and supports risk mitigation. Requires fluency in Spanish, Dutch, German, Italian, or Portuguese plus professional English proficiency.

Provides technical customer support through tickets, email, phone, and chat. Resolves issues, partners with support engineers and internal teams, documents cases in the CRM, meets support productivity targets, contributes to self-help content using KCS principles, and maintains expertise in SSL certificate products, networking, web servers, and related technologies.

Develop and govern technical content, including knowledge articles, process documentation, troubleshooting guides, FAQs, and enablement materials. Translate complex technical and operational information into clear guidance, validate processes, manage content taxonomies and lifecycles, improve SEO and discoverability, and optimize content for search, localization, accessibility, and AI retrieval. Collaborate with Product, Support, Operations, Compliance, UX, Marketing, and AI teams while measuring content performance and driving continuous improvements.

Provide phone and email technical support to U.S. customers using the DigiCert ONE platform and certificate lifecycle products. Troubleshoot issues, process validation requests, collaborate with cross-functional teams, identify customer trends, research solutions, use internal tools, and contribute to the knowledge base. The role requires technical support experience, PKI certificate knowledge, REST API familiarity, operating-system administration experience, and knowledge of SSO and two-factor authentication.

Drive customer renewals, retention, expansion, and net-new revenue across a regional customer base. Build relationships with strategic customers and account managers, identify growth opportunities, handle objections, negotiate, communicate with stakeholders, and align customer-facing solutions with corporate goals. The role requires full-cycle software sales experience, strong communication, market awareness, process adherence, collaboration, and consistent quota attainment.

Supports enterprise sales cycles across APJ through technical discovery, solution design, demonstrations, proofs of concept, architecture reviews, tenders, and technical validation. Enables partners through training, workshops, reusable technical content, and joint customer engagements. Designs solutions involving integrations, APIs, automation, and deployment architectures while collaborating with sales, product, engineering, services, and support teams. Requires strong IT, cybersecurity, cloud, networking, scripting, communication, and partner-management expertise.