Are you a customer experience builder who enjoys simplifying complex solutions? Do you love the challenge of solving a difficult problem and developing alternate solutions? Have you worked in a buildup environment and enjoy an open yet hard-working culture? If you are a tech geek with a passion for helping others, you could be a fit for our Customer Experience team!
This role title better reflects the technical and advisory nature of the position ; it is not just about resolving issues, but about proactively guiding customers to achieve their goals and find success using the platform. It combines product expertise, technical guidance, and customer success elements central to the job.
On a typical day, you will:
Advise and Accelerate: Develop a deep and technical understanding of the platform and customer use cases to successfully advise customers on how to achieve their goals using ActiveCampaign.
Technical Guidance: Utilize technical skills to guide a high velocity of customers across multiple industries and levels of sophistication through screen sharing, chat, and email.
Problem Solving: Handle inquiries ranging from account issues and diagnosing complex software problems to providing basic marketing and sales strategy advice.
Issue Ownership: Own the resolution of customer issues from initial contact to completion by monitoring and responding to user-reported issues and infrastructure alerts.
Collaborate: Partner with development teams to drive stability, produce knowledge base articles, and foster a customer-centric culture.
Strategize: Formulate alternative or unique solutions based on best practices for technical scenarios to help clients succeed.
Identify Growth: Identify opportunities for potential growth of a customer's services and collaborate with the appropriate teams.
Product Improvement: Identify improvements to the product, isolate and reproduce bugs, and determine high-impact opportunities to enhance the customer experience.
The ideal candidate will have:
Multilingual Skills: Fluent English, Spanish, and Italian (speaking, reading comprehension, and writing skills).
Communication Mastery: Strong analytical, organizational, written, and verbal communication skills with the ability to relate to others under pressure.
A Solutions Mindset: A solutions-oriented mindset with the ability to explain technical problems succinctly and clearly.
High-Velocity Stamina: The ability to efficiently respond to a significant number of emails, live chats, and phone calls per day while maintaining high quality and composure.
Technical Passion: A natural problem solver who is a tech geek and/or marketing novice with an entrepreneurial spirit.
Proactive Attitude: A self-motivated, curious learner and proactive team player with innovative ideas to inspire customer adoption.
Experience: Prior experience in SaaS or Technical support is a plus.
Flexibility: The ability to work night shifts and weekends.
For this position, a background check is required. By submitting your information, you agree to approve a background check if required
Skills Required
- Fluent in English, Spanish, and Italian
- Strong communication skills
- Prior experience in SaaS or technical support
- Ability to work night shifts and weekends
ActiveCampaign Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ActiveCampaign and has not been reviewed or approved by ActiveCampaign.
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Healthcare Strength — Health coverage is portrayed as comprehensive, spanning medical, dental, vision, mental‑health support, and telemedicine, with an option noted for a fully covered HDHP. Wellbeing resources like an EAP and Calm subscription complement core coverage.
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Leave & Time Off Breadth — Open/unlimited PTO, Volunteer Time Off, and a paid sabbatical after five years indicate a wide range of time‑off options. Hybrid/remote flexibility and work‑from‑home support reinforce the usability of these policies.
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Equity Value & Accessibility — Equity is granted at hire broadly, positioning ownership as a standard element of total compensation. This signals accessible participation in company value creation alongside salary and benefits.
ActiveCampaign Insights
What We Do
ActiveCampaign helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on ActiveCampaign’s mix of pre-built automations and integrations (including Facebook, Google, WordPress, Salesforce, Shopify, and Square) to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle. ActiveCampaign holds the highest customer satisfaction rating among Marketing Automation, E-Commerce Personalization, Landing Page Builders, and CRM solutions on G2.com and is one of only a handful of software solutions with over 10,000 positive reviews. ActiveCampaign has also been named the Top Rated Email Marketing Software on TrustRadius. Learn more and start your free trial at ActiveCampaign.com.
Why Work With Us
We are focused on our employees, our customers, and even our customer's customers. Ideas are valued over titles, contributions are valued over appearances, helping a co-worker is more important than outshining them. We are passionate about diversity and inclusion, believing everyone has a voice and can make a difference.
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