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The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.
The Role
As a Customer Experience Analyst, you will analyze data to identify trends, recommend improvements, create experience documentation, and foster collaboration across teams to enhance customer satisfaction.
Summary Generated by Built In
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Looking to shape the future of digital customer engagement? Join Spectrum's Digital Service and Customer Experience team, where you'll champion innovative solutions and deliver seamless self-service across every touch point. As a Digital Service and Customer Experience Analyst, you'll play a key role in shaping process design, system changes and technology adoption to ensure Spectrum delivers industry-leading customer satisfaction.
This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.
How You'll Make an Impact
What You'll Bring to Spectrum
Required Qualifications
Education
Experience
Skills
Preferred Qualifications
Experience
#LI-JV1
CSU310 2026-73975 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
#BI-Hybrid
Looking to shape the future of digital customer engagement? Join Spectrum's Digital Service and Customer Experience team, where you'll champion innovative solutions and deliver seamless self-service across every touch point. As a Digital Service and Customer Experience Analyst, you'll play a key role in shaping process design, system changes and technology adoption to ensure Spectrum delivers industry-leading customer satisfaction.
This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.
How You'll Make an Impact
- Analyze customer experience data and feedback to identify trends, issues, and opportunities for improvement.
- Assist with business process analysis, requirements gathering, and workflow documentation for CX-related initiatives.
- Evaluate customer feedback, verbatims, and scores to identify themes and actionable insights.
- Recommend improvements that support strategic, data-driven decision-making and improved customer outcomes.
- Create customer journey maps, channel flows, and other experience documentation to support project and design efforts.
- Facilitate collaboration across teams to align on customer experience priorities and future-state solutions.
- Build and maintain effective working relationships with stakeholders and business partners.
- Monitor CX performance metrics and support continuous improvement efforts across customer touchpoints.
What You'll Bring to Spectrum
Required Qualifications
Education
- Bachelor's degree in Business Administration or related field or equivalent experience
Experience
- 3+ years business operations analysis experience
- 3+ years telecommunications or technology/software product experienc
Skills
- Passion for customer-centric solutions and delivering exceptional customer experiences
- Ability to apply business objectives to functional areas
- Strong written and verbal communication skills
- Skill in analyzing and synthesizing complex data
- Rapid identification of business problems and opportunities
- Capacity to define key performance indicators and metrics
- Proficiency in preparing and presenting data-driven presentations
- Decision-making and problem-solving skills under pressure
- Effective prioritization and management of multiple projects
- Initiative and sound judgment in accomplishing duties
- Proficient use of personal computer and software applications such as Word, Excel, Visio
- Ability to partner with internal and external stakeholders including vendors
- Knowledge of process and project management
Preferred Qualifications
Experience
- 3+ years project management experience
#LI-JV1
CSU310 2026-73975 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
#BI-Hybrid
Skills Required
- Bachelor's degree in Business Administration or related field or equivalent experience
- 3+ years business operations analysis experience
- 3+ years telecommunications or technology/software product experience
- 3+ years project management experience
What the Team is Saying
Eilisa
Group Vice President, Service Delivery Applications
Stephanie
Sr. Director, Video Tools & Automation
Raquenel
Senior Director, Product Insights
Mary
GVP, Network Security Operations
Spectrum Compensation & Benefits Highlights
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Retirement Support — Retirement support includes a 401(k) dollar‑for‑dollar match up to 6% of pay plus an additional 3% company contribution for most employees, effectively up to 9% in company contributions. This structure is consistently highlighted across benefits materials as a core strength.
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Affordable Benefits — Medical, dental, and vision coverage offer multiple plan options, with the company stating it has absorbed premium increases for many years to help keep employee paycheck costs stable. 24/7 EAP counseling and company contributions to health accounts on certain plans add to overall affordability.
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Wellbeing & Lifestyle Benefits — Free and discounted Spectrum Internet/TV and deep Spectrum Mobile discounts provide meaningful everyday savings tied to the company’s products. Availability varies by service area, but these perks are frequently emphasized as part of total rewards.
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The Company
What We Do
Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
Why Work With Us
At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.
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Stamford, CT
Austin, TX
Charlotte, NC
Denver, CO
Los Angeles, CA
Saint Louis, MO
Stamford, CT
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