We are Kaizen Gaming
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 17 markets.
We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents. Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
Let’s start with the role
We seek a Customer Experience Analyst to analyze customer data, uncover insights, and collaborate with cross-functional teams to implement strategies that enhance customer journeys and drive satisfaction. Leverage your analytical skills to make a real impact and shape the future of our customer interactions.
As a Customer Experience Analyst, you will:
- Prepare and execute customer research by using various techniques (customer interviews, online surveys, focus groups, etc.).
- Track external and internal events and industry changes that may affect customer satisfaction and proactively assess potential impacts.
- Actively engage with customers and analyze customer feedback to create reports related to customer voice.
- Serve as a project officer to deliver specific tasks/projects assigned and related to Customer Satisfaction.
- Evaluate the success and long-term impact of implemented changes by installing and monitoring appropriate control metrics (CSAT/CES).
- Investigate issues reported by our customers, analyze, communicate and follow up on key findings with various stakeholders.
- Collaborate with other divisions / teams to resolve customer pain points in an efficient way.
- Proactively identify improvement areas to enhance customer experience and operational efficiency.
- Detect pain points in current internal processes, products and tools and initiate solutions and process refinements.
What you’ll bring:
- Bachelor’s Degree in Business, Marketing or related field
- Previous experience in Customer Experience, User Experience, or Design Experience roles.
- Proficiency in English (mandatory).
- Excellent communication and presentation skills.
- Basic knowledge of data analysis.
Kaizen Gaming Perks
- 🕑 Hybrid way of working
- 🏃 A buddy will support you with your onboarding
- 💸 Competitive pay & bonus scheme
- 👩⚕️ Private health insurance for you and your family
- 💰 Monthly meal allowance
- ⭐Developmental 360° feedback framework
- 📚 Unlimited access to Udemy & continuous training
#LI-Hybrid
#LI-Promoted
We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.
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What We Do
Kaizen Gaming is one of the biggest and fastest growing GameTech companies in the world. With a focus on Technology and People we aim to continually improve our products and services to provide the best and most trusted online gaming experience to our customers around the world. We operate two brands in 13 countries: Betano (Portugal, Romania, Germany, Brazil, Bulgaria, Czech Republic, Chile, Peru, Ecuador, Canada-Ontario, Nigeria) and Stoiximan (Greece, Cyprus), and employ more than 2,200 people across three continents. Obsessed with our customers, we use technology and data to constantly push the boundaries of online gaming entertainment. Why work with us Tech the Ride | Our Adventure We have made it our quest to shape and influence the GameTech industry globally. We Kaizeners move fast and make things happen: we imagine, develop and build with no limitations. Working here means getting the freedom to explore as you help us create the technology that powers entertainment. Pick #oneteam | Our Culture We each have a role to play in building a company culture we can all trust. We Kaizeners are open, direct and respectful; we support each other to reach our goals as #oneteam. Working here means facing challenges that inspire the team to be on its A-game to get the job done. Level up | Our Growth We know our hard work will take us places. We Kaizeners get plenty of opportunities to supercharge our potential as the company grows, overcoming challenges with the support of our colleagues. Working here means continually finding new boundaries to push and new career horizons to reach. Press Play on Potential! Join our #oneteam
