Jobs at Kaizen Gaming

Design and evolve Kaizen Gaming’s design system across web and native experiences. Create reusable components, patterns, foundations, tokens, documentation, and accessibility guidance while partnering closely with frontend engineers from concept through implementation and release. Support design system governance, align Figma libraries with production components, and help product teams adopt scalable solutions without limiting innovation.

Manage internal business systems, Active Directory, identity platforms, cloud environments, and third-party applications. Provide second-level support, troubleshoot complex authentication and directory issues, implement automation, support incident response, and collaborate with security, network, engineering, vendors, and managed service partners. The role also involves deploying software and enterprise AI tools, improving system reliability and security, and maintaining technical documentation.

Leads corporate communications across Germany, Denmark, and Belgium, focusing on external communications, media relations, PR, corporate reputation, CSR, stakeholder engagement, and executive communications. Develops market-specific communication strategies, manages media and agency relationships, coordinates events and CSR initiatives, supports internal communications and employer branding, and monitors reputational impact. Requires strong writing, storytelling, project management, relationship-building, and AI literacy skills.

Designs and leads manual and automated functional and nonfunctional testing for AI and GenAI products. Reviews requirements, develops test plans, owns the software testing lifecycle, researches testing practices, and evaluates personalized recommendations and nondeterministic conversational AI using customer-focused quality metrics and methods such as LLM-as-a-judge.

The Accountant will perform daily accounting operations, analyze monthly financial results, support accurate group reporting, coordinate annual audits, and collaborate with auditors, financial institutions, regulatory bodies, and internal finance teams. The role also involves handling ad hoc requests, participating in special projects, and supporting ERP optimization and financial report generation. Strong Excel, IFRS, analytical, organizational, and problem-solving skills are required.

Lead a Scrum team and oversee product discovery, backlog management, requirements, iteration planning, release planning, and delivery. Prioritize work based on business value, ROI, regulatory deadlines, and operational impact. Collaborate with designers, engineers, commercial stakeholders, compliance, finance, and external game providers. Analyze market opportunities, regulatory and financial requirements, and customer needs to improve casino gaming experiences, engagement, retention, and growth.

Plan and execute data-driven CRM strategies and personalized multichannel campaigns for Sportsbook and Casino products. Manage lifecycle journeys, segmentation, customer touchpoints, creative development, bonus budgets, campaign performance analysis, forecasting, compliance, and competitor monitoring. Drive active-player growth, retention, reactivation, cross-sell, and customer engagement while reporting outcomes to senior stakeholders and collaborating with headquarters teams.

Maintain and improve Cisco-based network infrastructure across on-premises and cloud environments. Build monitoring dashboards and alerts, automate network provisioning with Ansible, manage firewalls, wireless networks, VPN support, and Cisco telephony. Respond to incidents, perform root cause analysis, support capacity planning, implement security measures, install network equipment, and collaborate with engineering, architecture, product, suppliers, and internal stakeholders.

Lead cross-functional projects involving 25+ team members from scope definition through delivery. Responsibilities include planning, resource and stakeholder management, risk mitigation, progress reporting, process standardization, team leadership, retrospectives, and continuous improvement. The role collaborates with Business Development, Compliance, Product, Development, Finance, HR, and Legal teams, applying Agile, Scrum, Waterfall, and project management best practices.

Build and maintain scalable data models and transformation pipelines using Databricks, SQL, and dbt. Translate business needs into reliable analytics solutions, applying data modeling, testing, documentation, quality, and observability practices. Own data product reliability, investigate issues, and improve existing solutions. Collaborate with data engineering, BI, and business teams while contributing to version control, peer reviews, code quality, and CI/CD practices.

Conduct qualitative and quantitative user research and product analytics to define metrics, run studies, build dashboards, and translate insights into actionable product recommendations across the Platform team.

Plan and execute data-driven CRM strategies and personalized multichannel campaigns for Sportsbook and Casino products. Manage lifecycle journeys, customer segmentation, retention, reactivation, cross-sell, bonus budgets, creative development, campaign performance analysis, forecasting, competitor monitoring, and stakeholder reporting while ensuring local regulatory compliance.

Drive the vision, roadmap, backlog, and delivery of a mobile sportsbook product within an Agile Scrum team. Define requirements, prioritize work by business value, coordinate releases, remove impediments, and promote Agile practices. Collaborate with stakeholders, designers, analysts, AI teams, and engineers to deliver innovative features. Use product analytics, experimentation, and customer insights to improve the betting experience across iOS and Android platforms.

As a Backend Engineer, you will develop production-level software using .NET, design efficient systems, and collaborate with a diverse team to deliver high-quality features.

The Senior AI Product Analyst will drive product success through data analysis, collaborating with product managers and data scientists to optimize performance and define success metrics.

The Backend Engineer will develop software solutions using C# and .NET technologies, focusing on high-availability infrastructure and collaborating with various team members within an Agile setup.

Manage and optimize Betano's Portugal affiliate portfolio, owning partner relationships, negotiating commercial terms, monitoring KPIs (CPA, NGR, ROI, LTV), analyzing performance to drive ROI, onboarding selective partners, maintaining tracking and CRM data accuracy, and collaborating with Country Manager, Marketing, BI, and Compliance to ensure commercial and regulatory alignment.

Drive localized product excellence by aligning HQ product roadmaps with local CRM and commercial priorities. Manage homepage planning, gather and synthesize CX feedback, perform competitive monitoring, analyze performance data to find optimizations, collaborate with Product, CRM, Marketing and Trading, follow up on product requests and localize features, and conduct regular local product audits to ensure feature and UX alignment.

Interns at Kaizen Gaming will work in a supportive, collaborative environment to gain hands-on experience while contributing to real projects, learning from professionals, and exploring their career paths.

Support back-office BPO operations by updating CSAT metrics, compiling performance reports, managing escalations and tickets, optimizing knowledge base content, conducting sentiment and promoter analysis, coordinating with internal QC and trainers, and driving continuous improvements while occasionally providing on-site BPO support.