Jobs at Kaizen Gaming

As a Site Reliability Engineer, you will enhance operational workflows, improve application observability, and implement scalable services on cloud and physical infrastructure.

Support AML/CFT operations by reviewing alerts and transaction monitoring reports, assisting with EDD, preparing files for STRs/SARs, updating client risk ratings, collaborating with other departments for investigations, and providing administrative and onboarding support under senior supervision.

The Regional HR Manager will oversee HR operations across multiple markets, ensuring compliance, managing employee relationships, and driving strategic HR initiatives to enhance employee experience and operational efficiency.

Lead Kaizen Gaming's internal communications: manage the editorial calendar, craft leadership and change communications, govern internal platforms, run stakeholder service desk, support events, and report channel KPIs to keep employees informed and aligned.

Conduct qualitative and quantitative user research and product analytics to define metrics, run studies, build dashboards, and translate insights into actionable product recommendations across the Platform team.

Manage and optimize Betano's Portugal affiliate portfolio, owning partner relationships, negotiating commercial terms, monitoring KPIs (CPA, NGR, ROI, LTV), analyzing performance to drive ROI, onboarding selective partners, maintaining tracking and CRM data accuracy, and collaborating with Country Manager, Marketing, BI, and Compliance to ensure commercial and regulatory alignment.

Maintain and update content across CMS and localisation platforms; write, edit and proofread campaign and product content; collaborate with marketing and product teams; ensure tone of voice and localisation quality; create data-driven interactive content (stats, infographics, videos); propose new content formats and distribution ideas.

As a Backend Engineer, you will develop production-level software using .NET, design efficient systems, and collaborate with a diverse team to deliver high-quality features.

The Senior AI Product Analyst will drive product success through data analysis, collaborating with product managers and data scientists to optimize performance and define success metrics.

The Backend Engineer will develop software solutions using C# and .NET technologies, focusing on high-availability infrastructure and collaborating with various team members within an Agile setup.

Coordinate month-end close for multiple LATAM entities; review journal entries, reconciliations, accruals and provisions; perform variance analysis; prepare balance sheet reconciliations; ensure local accounting and tax compliance; liaise with external partners and auditors; support period-end closings; improve processes and controls; provide guidance to junior team members.

Lead marketing strategy and execution for the Swedish market from Malta. Drive customer acquisition, retention and brand awareness through integrated campaigns, budget management, localisations, agency relationships, compliance with Swedish regulations, performance measurement, and cross-functional collaboration to deliver commercial growth.

The Business Intelligence Analyst will collect and validate data requirements, develop end-to-end reports and dashboards, optimize data flows, and communicate insights to support business growth.

Own and coordinate Brazil month-end close, review and validate entries, reconciliations, and accruals; perform balance sheet and variance analysis; manage external accounting partners; strengthen controls and drive automation to ensure accurate, audit-ready financial statements.

Lead Kaizen Gaming's external social and employer branding across LinkedIn, Instagram, Facebook and YouTube. Manage editorial calendar, produce employee-led and corporate content, run campaigns, govern platforms, oversee community management, coordinate agencies and cross-functional stakeholders, deliver performance reporting, and grow employee advocacy to support recruitment and reputation.

Perform random quality evaluations of customer service interactions, analyze CSAT cases, run calibrations, provide feedback and reports, create training materials, and propose process improvements to enhance overall customer experience.

Support back-office BPO operations by updating CSAT metrics, compiling performance reports, managing escalations and tickets, optimizing knowledge base content, conducting sentiment and promoter analysis, coordinating with internal QC and trainers, and driving continuous improvements while occasionally providing on-site BPO support.

Lead AI solution architecture bridging Optimization and Engineering. Translate business needs into scalable AI-native architectures, own architecture sign-off, assess build-vs-buy, maintain solution catalogue, define AI governance/standards, enable cross-functional design reviews, and mentor colleagues toward agentic AI adoption.

Drive localized product excellence by aligning HQ product roadmaps with local CRM and commercial priorities. Manage homepage planning, gather and synthesize CX feedback, perform competitive monitoring, analyze performance data to find optimizations, collaborate with Product, CRM, Marketing and Trading, follow up on product requests and localize features, and conduct regular local product audits to ensure feature and UX alignment.

Interns at Kaizen Gaming will work in a supportive, collaborative environment to gain hands-on experience while contributing to real projects, learning from professionals, and exploring their career paths.