When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job TitleCustomer Enablement Leader, Greater ChinaLocation(s)Shanghai
Job Description
The Customer Enablement Leader directs the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites. Ensures adequate records and systems are maintained. Schedules personnel responding to critical situations. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention. Selects, develops and evaluates personnel to ensure the efficient operation of the function.
Responsibilities:
Develop and execute annual business plans for Greater China CE, take full accountability for regional revenue, profit and gross margin, and manage department budget and cost control.
Oversee CE businesses, ranging from field service delivery to contract and consumables sales.
Establish localized KPI system, handle key customer complaints and critical negotiations, and build closed-loop business collaboration with cross-functional teams.
Directly lead field service leaders, service contract sales leader and consumables sales leader, motivate and drive CE team to its best performance.
Collaborate with HR to implement localized performance appraisal and incentive systems based on global policies for maintenance and sales teams.
Build talent pipeline and tiered training system, oversee full lifecycle talent management, and cooperate with HR on manpower planning and personnel assessment.
Review business data regularly, identify operational bottlenecks, and optimize after-sales, service contract and consumables channel processes to improve overall efficiency and profitability.
Align with global service standards, unify customer delivery specifications across Greater China to realize standardized regional operation.
Qualifications:
Bachelor’s degree or above with senior management experience in MNCs. Life science & laboratory analytical instrument industry preferred.
10+ years comprehensive management experience, relevant industry experience preferred; fluent business English for overseas communication and reporting.
Executive strategic thinking, proficient in P&L management and capable of delivering and exceeding business targets.
Experienced in large cross-functional team management, talent development and cross-department collaboration.
Strong global-local integration capability to adapt global policies to China market demands.
Result-oriented, resilient under pressure, with excellent data analysis, overall planning, communication and change management capabilities.
Skills Required
- Bachelor’s degree or above
- Senior management experience in multinational companies
- 10+ years of comprehensive management experience
- Fluent business English for overseas communication and reporting
- Executive strategic thinking
- Proficiency in P&L management
- Ability to deliver and exceed business targets
- Experience managing large cross-functional teams
- Talent development and cross-department collaboration experience
- Data analysis, overall planning, communication, and change management capabilities
- Life science and laboratory analytical instrument industry experience
- Relevant industry experience
PerkinElmer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PerkinElmer and has not been reviewed or approved by PerkinElmer.
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Retirement Support — Retirement support stands out through strong 401(k) matching and, in places, immediate vesting that can materially increase total rewards. The ability to direct contributions and manage rollover options adds flexibility to long-term savings.
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Leave & Time Off Breadth — Leave offerings are described as fair, with paid holidays, vacation, floating holidays, and paid sick leave included across many roles. Reported PTO amounts (e.g., roughly three weeks or 18 days) suggest a solid baseline even if it varies by site and department.
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Flexible Benefits — Benefits appear broad and customizable, spanning multiple insurance types, spending accounts, wellness programs, and optional coverages like pet insurance. Added programs such as EAP resources, backup care, discount platforms, and tuition reimbursement expand the total rewards footprint beyond core pay.
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What We Do
For 85 years, PerkinElmer has pushed the boundaries of science from food to health to the environment. We’ve always pursued science with a clear purpose – to help our customers achieve theirs. Our expert team brings technology and intangibles, like creativity, empathy, diligence, and a spirit of collaboration, in equal measure, to fulfill our customers’ desire to work better, innovate better, and create better. PerkinElmer is a leading, global provider of technology and service solutions that help customers measure, quantify, detect, and report in ways that help ensure the quality, safety, and satisfaction of their products. Learn more at www.newperkinelmer.com.
