Be an Early Applicant
Building a better future for this generation and the next.
The Role
Manages post-sales relationships with fleet customers, conducting quality follow-ups, gathering feedback, resolving service issues, coordinating repairs, reviewing estimates, approving work, and auditing invoices and maintenance records. Supports multiple accounts, monitors technician and vendor performance, identifies additional service opportunities, and partners with internal teams to improve customer experience and ensure timely vehicle repairs.
Summary Generated by Built In
****EOE, including disability/vets****
Cox Fleet keep your fleet moving.
Headquarters in Indianapolis, Cox Fleet, has grown to become one of the largest fleet maintenance companies in the country.
Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.
Cox Fleet is currently hiring a Customer Care Specialist II to join our Maintenance Shop Team to support future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!
DUTIES
QUALIFICATIONS
USD 18.17 - 27.31 per hour
Compensation:
Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Cox Fleet keep your fleet moving.
Headquarters in Indianapolis, Cox Fleet, has grown to become one of the largest fleet maintenance companies in the country.
Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. Cox Fleet also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.
Cox Fleet is currently hiring a Customer Care Specialist II to join our Maintenance Shop Team to support future growth of the Company. If you are looking for a new place to call home, we would love to talk to you!
DUTIES
- Serve as a post-sales partner to customers, ensuring a seamless experience after service implementation.
- Conduct follow-up quality control check-ins through calls and meetings to ensure services meet expectations.
- Make outbound calls on behalf of coordinators to confirm work quality and technician performance.
- Proactively gather customer feedback, identify opportunities for additional work, and recommend service improvements.
- Support multiple client accounts, helping ensure a consistent and high-quality customer experience.
- Partner with internal teams to monitor performance, resolve issues, and drive continuous improvement.
- Create and maintain marketing collateral to share with clients, outlining services and highlighting market coordinators and technicians.
- Work closely with assigned customers to ensure equipment is scheduled and repaired in a timely manner.
- Manage repair costs through estimate review, audit, and approval processes with customers and fleet managers.
- Oversee coordination and follow-up of scheduled and unscheduled service events.
- Maintain audit processes to ensure accuracy of invoices and preventive maintenance forms.
- Process and approve repairs based on vendor recommendations and customer authorization.
QUALIFICATIONS
- High school diploma or GED and 3 years of experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a high school diploma/GED in a related discipline and up to 1 year of experience; or 5 years' experience in a related field.
- Strong communication and customer service skills.
- Experience using Microsoft Office Suite.
- Experience in a high-volume customer service role.
USD 18.17 - 27.31 per hour
Compensation:
Hourly pay rate is in the range of $18.17 - $27.31/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- High school diploma or GED and 3 years of experience in a related field; alternatively, a related degree or certification with up to 1 year of experience, or 5 years of related experience.
- Strong communication and customer service skills.
- Experience using Microsoft Office Suite.
- Experience in a high-volume customer service role.
What the Team is Saying
Belinda
Manager of Network Automation
Tonya
Director of Agile Delivery
Chris
Manager of Engineering Support & Delivery
John Chapman
National Client Sales Director, Cox Automotive
Kib Yahyehyrab
Audit Analysis, Cox Enterprises
Jenny Arias
Marketing & Events Assistant, Cox Farms
Cox Enterprises Compensation & Benefits Highlights
-
Healthcare Strength — Medical coverage is presented as robust, with multiple plan options, in‑network preventive care covered in full, and added programs for telehealth, mental health, and chronic conditions. Materials also highlight ongoing enhancements and vendor partnerships that broaden access and support.
-
Parental & Family Support — Family-building benefits are emphasized, including paid parental leave, fertility support via specialized partners, adoption assistance, lactation resources, and childcare discounts. Feedback suggests these offerings help employees navigate key life stages with practical support.
-
Retirement Support — Retirement programs feature a company‑matched 401(k) alongside financial coaching tools and student‑debt assistance. Feedback suggests the retirement match and savings resources are viewed as meaningful components of total compensation.
Cox Enterprises Insights
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Cox Enterprises is a family-owned enterprise spanning 125+ years of innovation. Through our diverse network of businesses, our people are shaping the future with bold thinking, cutting-edge technology and an unwavering commitment to doing what’s right. Across a range of industries — including automotive, agriculture, cleantech, journalism and more — we’re building a better future for this generation and the next. Make your mark at Cox!
Why Work With Us
Founded in 1898, Cox Enterprises is a community of kind, grounded individuals who work together to drive positive change across vital industries. At Cox, employees experience meaningful work, great benefits, work-life balance and a supportive team environment, plus ample opportunities for career growth across our family of businesses.
Gallery
.png)
Cox Enterprises Teams
Product & Tech
About our Teams
Cox Enterprises Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Flexible
