Working in Customer Care you will handle inbound calls, chats, and SMS messages regarding accounts and service inquiries from our client base. You will work closely with all internal departments to identify and resolve client concerns. Ideal candidates should be dynamic and ambitious individuals excited to work with our clients.
This is a Hybrid Call Center position working remotely 3 days per week/ 2 days in office.
Hours of operation are Monday -Friday 9:00 am - 8:00 pm EST. Must be able to work any shift within these hours.
PRIMARY DUTIES/KEY RESPONSIBILITIES:
- Receive inbound calls, chats, and SMS messages from Automotive Dealers, Automotive Auctions, and internal clients.
- Answer routine questions, follow guidelines, and use judgment based on experience.
- Staying organized on case management, chats, SMS messages, and service tickets while responding promptly.
- Engage customers and determine how to assist them regarding their Nextgear Capital line of credit.
- Being willing to learn and implement an understanding of automotive titles and consumer loan structure on vehicle loans.
- Build positive customer relationships by asking questions, actively listening, and offering solutions in a considerate and professional manner.
- Provide accurate documentation of client inquiries and report case status and resolution.
- Make outbound calls to dealers and or automotive auctions as needed to help facilitate business needs.
- Refer more complex issues to more senior specialists or management.
- Use company proprietary software for research, case management, data entry, and account follow-up activity.
- Build working relationships with other customer care representatives and other internal departments.
- Follow instructions and maintain workflow standards with integrity.
- Attain production, quality goals, and metric standards such as quality phone interactions and schedule adherence.
- Adhere to all general company policies and procedures regarding attendance and conduct.
- Perform other duties as necessary and can work a flexible schedule as needed, including occasional mandatory overtime between hours ranging from 9 am to 8 pm Eastern time, 8-hour shift.
Qualifications
Minimum-
- High School Diploma/GED
- Generally, less than 2 years of experience
- Exhibit's ability to work in a fast-paced and evolving team environment, capable of prioritizing tasks and duties
- Strong verbal and written communication skills with a proven ability to interact clearly with a vast customer base on socioeconomic levels.
- Demonstrates problem-solving and analytical skills with the ability to walk others through complicated processes.
- You must have high-speed internet available in your home and be able to be wired and not on WiFi.
- Knowledge of how to operate a Windows PC, Home Networking Router/Modem basics
Preferred-
- Previous Call Center and/or Automotive Industry experience highly preferred.
- College Degree or equivalent financial or automotive industry experience
USD 16.15 - 24.23 per hour
Compensation:
Hourly base pay rate is $16.15 - $24.23/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Top Skills
What the Team is Saying
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking.
Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more.
As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront.
Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
