The Customer Care Specialist I (CCSI) serves as the backbone to our customer success. This individual is enthusiastic about the customer experience and has a passion to go above and beyond to drive our mission to revolutionize the Peer to Peer, pre-owned car sales market. This person enjoys a fast paced, high volume customer care experience workplace and thrives in an autonomous environment!
What You'll Do:
The primary function of this role is to oversee day-to-day customer inquiries via chat, email and phone. You can expect to take 40+ calls a day on average ranging from buyer inquiries on a vehicle listed, to assisting sellers with their listings and providing top-tier account management for active transactions.
Listing Reviews. It's imperative that our listings are regularly monitored and meet strict criteria for safety and title requirements. The CCSI will garner strong familiarity with titling processes and requirements by varying states.
Account Management. CCSIs will serve as account managers for active deals; from reaching out to the appropriate parties, assisting with buyer payments, any required documents from both parties, managing expectations and providing assistance with any next steps. You will also learn how to process temporary registration in varying states.
Qualifications:
Minimum:
- High School Diploma/GED
- Generally, less than 2 years of experience
Preferred:
- You are comfortable on phones, live chat, with a high aptitude for technology.
- Operational Support experience, ideally in a tech driven environment
- Strong familiarity with G Suite, calendar, sheets, docs, drive, meets.
- CRM experience
- Strong computer proficiency ideally with Mac O/S
- High familiarity with car brands / models a plus
- Great multi-tasker with strong follow through
- Conversational Spanish language abilities are a plus
USD 18.22 - 27.36 per hour
Compensation:
Hourly pay rate is in the range of $18.22 - $27.36/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline:
EOE, including disability/vets
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For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
