The CAP Manager translates complex technical signals into clear action, leads executive-level operational governance, and develops CAP and incident leadership capability to improve service stability, prevent recurrence, and strengthen customer trust.
What You Will Do
- Own and operate the CAP portfolio, including intake, prioritization, and ongoing risk review for watchlist and strategic accounts.
- Serve as a technical authority for CAP, challenging engineering assumptions and validating that remediation plans fully address root cause and systemic risk
- Apply strong technical judgment across cloud infrastructure, virtualization, networking, and security to assess risk severity, blast radius, and root cause.
- Establish and monitor early-warning indicators across incidents, change failure rate, capacity, backlog health, SLA/SLO drift, and security posture.
- Lead structured internal and customer-facing reviews focused on environment health, incident trends, architectural risk, and remediation plans.
- Serve as a senior escalation and operational leader for complex P1/P2 incidents; ensure RCAs drive verified corrective and preventive actions.
- Provide concise risk summaries, heatmaps, and executive-ready communications for leadership, QBRs, and escalations.
- Partner on tooling and data (Power BI, Salesforce ServiceNow) to improve visibility into operational health and reliability.
- Lead, mentor, and develop CAP resources and incident leaders, setting standards for technical rigor, customer presence, and accountability.
- Standardize incident management practices and raise overall incident and PIR quality across the organization.
Who You Are
- Technically credible leader with strong systems thinking and pattern recognition.
- Confident in customer-facing and executive-level operational discussions.
- Calm and decisive under pressure with a bias for action and follow-through.
- Effective people leader who builds capability while maintaining high standards.
- Data-driven communicator who turns operational detail into clear outcomes.
Minimum Qualifications
- Bachelor's degree and 6+ years of experience in cloud, infrastructure, or managed services environments (or equivalent experience such as Master's degree and 4 years of experience).
- 2+ years in a management or senior technical lead role.
- 2+ years leading P1/P2 major incidents or executive escalations.
- Demonstrated technical depth in hybrid cloud, virtualization, networking, security, or managed services.
- Strong experience with Incident, Major Incident, and Problem Management.
Preferred Qualifications
- MSP or enterprise hybrid-cloud operations experience.
- Familiarity with ITIL v4 and SRE concepts.
- Experience with Salesforce and/or ServiceNow.
- Exposure to Power BI or operational dashboards.
- Prior experience as a Senior Engineer, SRE, or Operations Manager.
USD 101,500.00 - 169,100.00 per year
Compensation:
Compensation includes a base salary in the range of $101,500.00 - $169,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- Bachelor's degree and 6+ years of experience in cloud, infrastructure, or managed services environments
- 2+ years in a management or senior technical lead role
- 2+ years leading P1/P2 major incidents or executive escalations
- Demonstrated technical depth in hybrid cloud, virtualization, networking, security, or managed services
- Strong experience with Incident, Major Incident, and Problem Management
What the Team is Saying
Cox Enterprises Compensation & Benefits Highlights
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Retirement Support — The 401(k) includes a dollar-for-dollar match up to 6% of pay plus an additional fixed 2% company contribution with immediate vesting and auto-enrollment via Vanguard. Legacy cohorts may have different retirement arrangements, but the enhanced match is emphasized as a current standard.
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Healthcare Strength — Multiple medical options (Core PPO, Premium PPO, HDHP + HSA) and Kaiser in CA are available, with in-network preventive care covered at 100% and openly published 2026 plan details and premiums. The program lineup extends to pharmacy, dental, vision, telehealth, and condition-specific supports.
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Parental & Family Support — Eight weeks of paid parental leave, fertility coverage via Progyny, adoption assistance, and childcare/backup care resources complement flexible PTO and paid time off for voting, volunteering, and jury duty. These benefits are positioned to support employees across family life stages.
Cox Enterprises Insights
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
