Seal Dynamics (A HEICO Company) founded in 1976, with its corporate headquarters based in Hauppauge, NY is a world leader in technical sales and the distribution of aerospace components. Our unique marketing and technical sales approach are the most effective way to assist our customers in selecting products that reduce cost of ownership. Our current product portfolio includes structural, mechanical and electro-mechanical products associated with both airframe and engine applications across all ATA Chapters. Through our strategic partnerships with some of the most respected OEMs in the aviation industry, Seal Dynamics stocks and distributes in excess of 100,000 products globally in support of our customer requirements.
In addition to our distribution network, Seal Dynamics is a market leader in the design and development of FAA approved alternative parts. Our OEM licensed PMAs and Test and Computation PMAs offer our customers viable solutions in the reduction of operational costs.
Role - Customer Account Specialist, Gov't & Military Division
Performs a wide variety of duties related to the administration of military customer accounts and government contracts according to established policies and procedures in order to ensure smooth flow of daily transactions.
Upon completion of the probationary period, you have the option to join our 9/80 work schedule which gives our Team Members every other Friday off.
* This role reports to our Hauppauge, NY office
Preferred QualificationsDuties & Responsibilities:
- Manages assigned accounts by serving as the main point of contact to help customers by, answering customer inquiries via phone or email, resolving any customer issues, and processing of customer estimates & orders.
- Performs Contract review on all customer orders for accuracy
- Manage customer account information, including updating billing information, shipping instructions and any other necessary information
- Manages the setup of new accounts including export compliance screening and end user information
- Utilizes INFOR Syteline ERP system for customer orders and estimate processing
- Answers incoming phone calls in call loop
- Maintaining open order report and work to hit monthly numbers
- Coordinating all inquiries between Finance, Supply Chain, Warehouse and Quality Department
- Perform other related duties as assigned
Requirements
Knowledge & Skills Required:
- Strong attention to detail and organizational skills
- Strong communication, interpersonal and customer service skills
- Team player
- Ability to multitask & prioritize efficiently
- Sense of urgency
- Experience with ERP system
Experience & Education Required:
Minimum of 1 year business to business customer service; HS Diploma or equivalent , College is a plus but not required; Aviation background a plus but not required
Physical Demands:
Ability to sit and work at a computer most of the day in an office environment.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time
Skills Required
- At least 1 year of business-to-business customer service experience
- High school diploma or equivalent
- Experience with an ERP system
- Strong attention to detail and organizational skills
- Strong communication, interpersonal, and customer service skills
- Ability to multitask and prioritize efficiently
- Ability to work effectively as a team player
- Sense of urgency
- Ability to sit most of the day in an office environment
- College education
- Aviation background
HEICO Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about HEICO and has not been reviewed or approved by HEICO.
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Retirement Support — The company maintains a long‑standing 401(k) program with company matching available to nearly all U.S. employees, with matches sometimes delivered in company stock. Official materials indicate broad participation and subsidiary‑level match structures.
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Flexible Benefits — The package spans medical, dental, vision, HSAs/FSAs, life and disability coverage, PTO and holidays, tuition reimbursement, an EAP, and various discounts, with multiple plan choices. Eligibility and specifics can differ by subsidiary.
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Wellbeing & Lifestyle Benefits — Wellness programs such as health fairs, screenings, flu shots, and on‑site classes appear alongside fitness, retail, and entertainment discounts. These offerings complement core coverage and support day‑to‑day wellbeing.
HEICO Insights
What We Do
HEICO Corporation, through its subsidiaries, engages in the design, manufacture, and sale of aerospace, defense, and electronics related products and services in the United States and internationally. The company operates through two segments, Flight Support Group (FSG/HEICO Aerospace) and Electronic Technologies Group (ETG). HEICO Aerospace offers jet engine and aircraft component replacement parts. It also involves in manufacturing specialty aircraft/defense related parts; offering thermal insulation blankets primarily for aerospace, defense, and commercial applications; subcontracting for original equipment manufacturers (OEMs); providing specialty parts as a subcontractor for aerospace and industrial OEMs, and the United States government. In addition, this segment distributes hydraulic, pneumatic, mechanical, and electro-mechanical components for the aviation markets.
