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Reimagining what's possible for food and agriculture
The Role
The CRM / LEAP Specialist supports CRM tool optimization and user training, analyzes processes, and ensures effective system usage in collaboration with sales and operations teams.
Summary Generated by Built In
Cargill is a family company committed to providing food and agricultural solutions to nourish the world in a safe, responsible, and sustainable way. We sit at the heart of the supply chain, partnering with producers and customers to source, make and deliver products that are vital for living. By providing customers with life's essentials, we enable businesses to grow, communities to prosper, and consumers to live well.
This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.
Job Purpose and Impact
The CRM / LEAP Specialist is part of the Commercial Operations & Enablement team and supports the development, management and continuous improvement of Customer Relationship Management tools (LEAP / CRM) and related business processes that enable Sales and customer‑facing teams to operate efficiently and effectively.
Under close supervision, this role acts as a specialist for CRM applications, translating business needs into system support, process improvements and user guidance. The role collaborates cross functionally to ensure CRM tools are effectively adopted, data is reliable, users are trained, and continuous improvements are delivered in line with business objectives.
Key Accountabilities
Qualifications
Preferred Qualifications
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
We welcome applications from people with disabilities and are committed to providing an inclusive, accessible recruitment process and workplace. We encourage candidates to let us know if they require any accommodations during the recruitment or interview process so we can support them appropriately.
Interested? Then make sure to send us your CV and cover letter in English today:
Follow us on LinkedIn: https://www.linkedin.com/company/cargill
Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
This position is in our Food Enterprise where we are committed to serving food manufacturers, food service customers, and retailers with a complete range of innovative ingredients and branded products. Our portfolio includes poultry, beef, egg, alternative protein, salt, oils, starches, sweeteners, cocoa and chocolate.
Job Purpose and Impact
The CRM / LEAP Specialist is part of the Commercial Operations & Enablement team and supports the development, management and continuous improvement of Customer Relationship Management tools (LEAP / CRM) and related business processes that enable Sales and customer‑facing teams to operate efficiently and effectively.
Under close supervision, this role acts as a specialist for CRM applications, translating business needs into system support, process improvements and user guidance. The role collaborates cross functionally to ensure CRM tools are effectively adopted, data is reliable, users are trained, and continuous improvements are delivered in line with business objectives.
Key Accountabilities
- CRM FUNCTIONAL SUPPORT & IMPROVEMENT: Supports the development, management and optimization of CRM (LEAP) tools and related business processes in partnership with Sales Enablement, Operations and Technology teams to improve system effectiveness and user performance.
- BUSINESS & PROCESS ANALYSIS: Assists in gathering and analyzing business requirements, identifying process gaps, usability issues and improvement opportunities within CRM tools and related workflows.
- SYSTEM IMPLEMENTATION & SUPPORT: Participates in preplanning, user readiness, testing, data validation, go live, hyper care stabilization and ongoing support activities for CRM applications and enhancements.
- USER TRAINING & CHANGE SUPPORT: Supports preparation of training materials, documentation and communication to assist end users in effective adoption of CRM tools; independently solves moderately complex issues with minimal supervision, while escalating more complex issues to appropriate staff.
- COLLABORATION: Collaborates with internal business partners, sales teams and regional or local technology support teams to align CRM solutions with business needs and operational goals.
- DATA & METRICS SUPPORT: Assists in monitoring system usage, data quality and performance metrics to support process stability, continuous improvement and business decision making.
- DOCUMENTATION DEVELOPMENT: Supports preparation and maintenance of process documentation, user guides and functional documentation related to CRM tools and workflows.
Qualifications
- No minimum years of relevant experience required. Typically reflects 2 years or more of relevant experience.
- Fluent in English
- Experience providing internal customer service
- Basic understanding of our business processes and system functionality
- Builds partnerships and works collaboratively with others to meet shared objectives
Preferred Qualifications
- Experience with Customer Relationship Management tools (LEAP / CRM)
- Change management or project experience
- Hold self and other accountable to meet commitments
- Good planning skills
- Curious and eager to learn and improve the status quo
Our Offer
We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.
We welcome applications from people with disabilities and are committed to providing an inclusive, accessible recruitment process and workplace. We encourage candidates to let us know if they require any accommodations during the recruitment or interview process so we can support them appropriately.
Interested? Then make sure to send us your CV and cover letter in English today:
Follow us on LinkedIn: https://www.linkedin.com/company/cargill
Cargill is committed to being an inclusive employer. Click here to find out more https://careers.cargill.com/diversity/
Skills Required
- Fluent in English
- No minimum years of relevant experience required. Typically reflects 2 years or more of relevant experience.
- Experience providing internal customer service
- Basic understanding of business processes and system functionality
- Builds partnerships and works collaboratively with others to meet shared objectives
What the Team is Saying
Gaby
Data Engineering Lead
Landon
North America Service Assurance Manager
Navita
Software Engineering Senior Supervisor
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William Orgertrice
Data Engineer
Kayode D.
Principal Data Engineer
Patricia
Supply Chain Learning & Development and Digital Support Lead
Heather W.
Software Engineer
Kristen K.
Factory of the Future Digital Product Manager
Shrey B.
Senior Software Engineer
Madhuri P.
Senior Data Scientist
William Orgertrice
Data Engineer — Data Function, Platforms and Product Engineering
Navita S.
Software Engineering Senior Supervisor
Heather W.
Software Engineer
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Cargill Compensation & Benefits Highlights
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Retirement Support — Feedback suggests the 401(k) with immediate eligibility, a clear company match paid quarterly in company stock, and employer-funded retirement components (e.g., ESOP/ERA) offer strong long-term savings value. Vesting timelines are defined, supporting predictable planning.
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Leave & Time Off Breadth — Feedback suggests PTO scales from 15 to 30 days with service and follows a clear June 1–May 31 plan year. Standard holidays and floating days further expand time away options.
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Parental & Family Support — Feedback suggests up to 6 weeks paid bonding leave and 4 weeks for family care, adoption/surrogacy reimbursement up to $10,000, and resources like Bright Horizons and Milk Stork provide meaningful support for families. Eligibility on a 12‑month cadence with FMLA‑style requirements increases practical usability.
Cargill Insights
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The Company
What We Do
We are a family company providing food, ingredients, agricultural solutions and industrial products to nourish the world in a safe, responsible and sustainable way. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials— from eggs to edible oils, salt to skincare, feed to flooring. By providing customers with products that are vital for living, we help businesses grow, communities prosper and consumers live well in their daily lives.
Why Work With Us
The decision to join Cargill can open the door to a world of possibility. As part of our Digital, Technology & Data team, you’ll get to be part of a large and diverse group full of unique perspectives united by a common, higher purpose while building a rewarding career full of opportunity, growth and the satisfaction of knowing your work matters.
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Cargill Teams
Cargill Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Not Specified
