Credit Services Associate (Workforce)

JOB SUMMARY
The Credit Services Associate role is an entry level support role in the Workforce team for the Credit Services (Collections/Recoveries) department.
LOCATION
12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10 & De Zavala Road)
ESSENTIAL RESPONSIBILITIES OF THE POSITION

• Respond to on line tickets requesting support towards resolution of customer needs, within established Service Level Agreements (SLA) standards.
• Respond to customer requests received through various media including email, letters and telephone.
• Complete daily work assignments involving the workflow in one of the designated areas of Credit Services including Field Collections, Recoveries, Compliance, SMB Collections, Payment Exceptions and Refund processing.
• Actively participate in training and coaching activities in order to improve service.
• Adhere to company policies and procedures; seek direction from leadership when uncertain of interpretation.
• Report to leadership process issues and other problems that negatively impact your ability to perform optimally.
• Identify and present to your leader any opportunities discovered that may offer individual or department improvement.
• Perform other duties as requested by supervisor.

WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

• Experience: 1+ years of general experience in collections, customer service, or retail work environment
• Experience: 1+ years experience processing and resolving both routine and complex customer support requests
• Education: High school diploma or GED
• Technical Skills: Knowledge of basic accounting/bookkeeping, mathematics, and general office procedures
• Skills: Effective verbal and written communication
• Schedule: Availabiltiy to work within the hours of operation. Consistent and punctual attendance.

Preferred Qualifications

• Ability to solve practical problems and deal with a variety of variables.
• Experience with electronic order entry systems.
• Proficient knowledge of Microsoft Office applications.
• Work history of accountability and dependability.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career.
• Total Rewards: .

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CCO165 2024-44558 2024
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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