About the Role
Vonage is a global leader in cloud communications, delivering Unified Communications as a Service, Contact Center as a Service and Communications Platform as a Service solutions worldwide. The Credit and Collections Analyst manages the collections lifecycle for mid market and enterprise customers and partners with customers, Account Managers, Sales and Finance to drive timely cash collection, reduce aged debt and support credit risk management.
Key Responsibilities
Collections and Accounts Receivable
- Manage an assigned portfolio of mid market and enterprise accounts and proactively follow up on outstanding balances.
- Apply collection strategies based on customer segment and risk profile, prioritizing high value and aged accounts.
- Monitor accounts receivable aging reports and take timely action on accounts approaching or exceeding payment terms.
- Partner with Account Managers and Customer Success Managers to resolve slow pay and disputed accounts.
- Escalate unresponsive or high risk accounts with documented collection history and recommended next steps.
Dispute Resolution and Cash Application
- Investigate and resolve billing disputes with Billing, Sales, Tax and Legal.
- Apply customer payments accurately across billing platforms, including Zuora and Engage IP.
- Resolve unapplied credit memos and receipts.
- Process refunds and payment adjustments in compliance with SOX requirements and company policy.
- Prepare write off lists with supporting documentation.
- Maintain accurate collection notes, dispute documentation and account history in Oracle Advanced Collections or Salesforce.
Cross Functional Collaboration
- Act as the primary collections contact for assigned accounts and work with Account Managers, Sales, Billing, Tax and Finance to resolve payment blockers.
- Participate in collections reviews and customer escalation calls.
- Support enterprise customer onboarding by reviewing postpaid applications, validating payment terms and confirming billing setup accuracy.
- Contribute to process improvement initiatives.
Required Qualifications
- Three to five years of experience in B2B collections or accounts receivable, managing enterprise or mid market portfolios.
- Experience in Telecom, UCaaS, CCaaS, CPaaS or SaaS is strongly preferred.
- Experience with Zuora, Oracle Advanced Collections, Salesforce or equivalent enterprise systems.
- Strong understanding of the Order to Cash cycle, including invoicing, cash application, refunds, disputes and write offs.
- Knowledge of SOX compliance requirements and collections related regulatory standards.
- Proficiency in Microsoft Excel for accounts receivable analysis and aging reports.
- Strong communication, negotiation, conflict resolution and relationship management skills.
- Analytical, detail oriented and results driven, with the ability to manage complex portfolios and competing priorities.
Preferred Qualifications and Experience
- Experience with enterprise collections tools, multi currency or multi entity accounts receivable environments and international customer portfolios.
- Experience with accounts receivable reconciliations across integrated billing systems, such as Zuora and Oracle.
- Understanding of postpaid credit approval workflows in subscription based or usage based billing models.
Skills Required
- Three to five years of experience in B2B collections or accounts receivable, managing enterprise or mid-market portfolios
- Experience with Zuora, Oracle Advanced Collections, Salesforce, or equivalent enterprise systems
- Strong understanding of the Order to Cash cycle, including invoicing, cash application, refunds, disputes, and write-offs
- Knowledge of SOX compliance requirements and collections-related regulatory standards
- Proficiency in Microsoft Excel for accounts receivable analysis and aging reports
- Strong communication, negotiation, conflict resolution, and relationship management skills
- Analytical, detail-oriented, and results-driven, with the ability to manage complex portfolios and competing priorities
- Experience in Telecom, UCaaS, CCaaS, CPaaS, or SaaS
- Experience with enterprise collections tools, multi-currency or multi-entity accounts receivable environments, and international customer portfolios
- Experience with accounts receivable reconciliations across integrated billing systems, such as Zuora and Oracle
- Understanding of postpaid credit approval workflows in subscription-based or usage-based billing models
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
