About the Role
The Credit and Collections Analyst supports the collections lifecycle for customer accounts and helps drive timely payments, accurate account information and a positive customer experience. The role involves direct contact with customers by phone and email, follow up on invoices and payments, and collaboration with Billing, Sales and Finance to resolve account questions and payment issues.
Key Responsibilities
Collections and Accounts Receivable
- Follow up on open invoices and overdue balances through email, phone and customer portals.
- Review account information, payment terms and aging reports, and identify items that require follow up.
- Record customer contacts, payment commitments and next steps accurately in the appropriate system.
- Monitor payment status and escalate unresolved or complex issues to the appropriate internal team.
- Support collection activities and help maintain accurate customer account information.
- Dispute Resolution and Cash Application
- Respond to customer questions regarding invoices, payments and account balances.
- Investigate billing or payment issues and coordinate with Billing, Sales and Finance for resolution.
- Support the application and reconciliation of customer payments.
- Assist with credit memos, payment adjustments and other account updates according to company procedures.
- Maintain accurate documentation and account history in the relevant CRM, ERP or collections system.
- Cross Functional Collaboration
- Work with internal teams to resolve payment blockers and provide timely updates to customers.
- Participate in team reviews and contribute to continuous process improvement.
- Follow established procedures and internal controls when handling customer and financial information.
Required Qualifications
- At least one year of experience in collections, accounts receivable, customer service, financial administration or a related area.
- Basic understanding of invoices, payments, accounts receivable and payment terms.
- Strong verbal and written communication skills in English and Spanish.
- Comfortable communicating directly with customers by phone and email.
- Good organization, attention to detail and follow through.
- Ability to analyze information, solve problems and manage multiple priorities.
- Proficiency in Microsoft Excel and willingness to learn ERP, CRM and billing systems.
- Ability to work collaboratively with internal teams and remain professional in difficult conversations.
Preferred Qualifications and Experience
- Degree or studies in Accounting, Finance, Business Administration or a related field.
- Experience with cash collection, payment reconciliation or customer account management.
- Experience with Oracle, Zuora, Salesforce or similar systems.
- Familiarity with SOX controls, account aging reports or Order to Cash processes.
- Experience working with international customers or global teams.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Mexico (MX) || Mexico City
Skills Required
- At least one year of experience in collections, accounts receivable, customer service, financial administration, or a related area.
- Basic understanding of invoices, payments, accounts receivable, and payment terms.
- Strong verbal and written communication skills in English and Spanish.
- Comfort communicating directly with customers by phone and email.
- Good organization, attention to detail, and follow-through.
- Ability to analyze information, solve problems, and manage multiple priorities.
- Proficiency in Microsoft Excel and willingness to learn ERP, CRM, and billing systems.
- Ability to collaborate with internal teams and remain professional in difficult conversations.
- Degree or studies in Accounting, Finance, Business Administration, or a related field.
- Experience with cash collection, payment reconciliation, or customer account management.
- Experience with Oracle, Zuora, Salesforce, or similar systems.
- Familiarity with SOX controls, account aging reports, or Order to Cash processes.
- Experience working with international customers or global teams.
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
