About the Role
The Credit and Collections Analyst supports the collections lifecycle for customer accounts and helps drive timely payments, accurate account information and a positive customer experience. The role involves direct contact with customers by phone and email, follow up on invoices and payments, and collaboration with Billing, Sales and Finance to resolve account questions and payment issues.
Key Responsibilities
Collections and Accounts Receivable
- Follow up on open invoices and overdue balances through email, phone and customer portals.
- Review account information, payment terms and aging reports, and identify items that require follow up.
- Record customer contacts, payment commitments and next steps accurately in the appropriate system.
- Monitor payment status and escalate unresolved or complex issues to the appropriate internal team.
- Support collection activities and help maintain accurate customer account information.
- Dispute Resolution and Cash Application
- Respond to customer questions regarding invoices, payments and account balances.
- Investigate billing or payment issues and coordinate with Billing, Sales and Finance for resolution.
- Support the application and reconciliation of customer payments.
- Assist with credit memos, payment adjustments and other account updates according to company procedures.
- Maintain accurate documentation and account history in the relevant CRM, ERP or collections system.
- Cross Functional Collaboration
- Work with internal teams to resolve payment blockers and provide timely updates to customers.
- Participate in team reviews and contribute to continuous process improvement.
- Follow established procedures and internal controls when handling customer and financial information.
Required Qualifications
- At least one year of experience in collections, accounts receivable, customer service, financial administration or a related area.
- Basic understanding of invoices, payments, accounts receivable and payment terms.
- Strong verbal and written communication skills in English and Spanish.
- Comfortable communicating directly with customers by phone and email.
- Good organization, attention to detail and follow through.
- Ability to analyze information, solve problems and manage multiple priorities.
- Proficiency in Microsoft Excel and willingness to learn ERP, CRM and billing systems.
- Ability to work collaboratively with internal teams and remain professional in difficult conversations.
Preferred Qualifications and Experience
- Degree or studies in Accounting, Finance, Business Administration or a related field.
- Experience with cash collection, payment reconciliation or customer account management.
- Experience with Oracle, Zuora, Salesforce or similar systems.
- Familiarity with SOX controls, account aging reports or Order to Cash processes.
- Experience working with international customers or global teams.
Skills Required
- At least one year of experience in collections, accounts receivable, customer service, financial administration, or a related area.
- Basic understanding of invoices, payments, accounts receivable, and payment terms.
- Strong verbal and written communication skills in English and Spanish.
- Comfort communicating directly with customers by phone and email.
- Good organization, attention to detail, and follow-through.
- Ability to analyze information, solve problems, and manage multiple priorities.
- Proficiency in Microsoft Excel and willingness to learn ERP, CRM, and billing systems.
- Ability to collaborate with internal teams and remain professional in difficult conversations.
- Degree or studies in Accounting, Finance, Business Administration, or a related field.
- Experience with cash collection, payment reconciliation, or customer account management.
- Experience with Oracle, Zuora, Salesforce, or similar systems.
- Familiarity with SOX controls, account aging reports, or Order to Cash processes.
- Experience working with international customers or global teams.
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — U.S. job postings describe multiple medical plan options (including PPO and HSA‑eligible HDHP) plus dental and vision, aligning with a comprehensive medical suite. Corporate materials also emphasize wellbeing resources and EAP support.
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Retirement Support — Company communications and U.S. materials reference market‑competitive retirement benefits, including a 401(k) with automatic employer contributions and additional matching. Investor and benefits materials signal a structured approach to total rewards that includes long‑term savings programs.
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Parental & Family Support — U.S. and EWS guides and postings highlight paid maternity and parental/adoption leave at full pay, alongside structured short‑term disability at full pay for defined weeks by tenure. These programs are positioned as part of a family‑friendly, work‑life‑balance offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
