Ericsson is looking for a highly driven Customer Project Manager (CPM) - Swap to lead end-to-end network swap activities and ensure successful project execution aligned with customer expectations, business objectives, and operational standards.
In this role, you will take ownership of Fulfillment Assignment Specifications (FAS) and drive successful swap implementation activities across multiple stakeholders and workstreams. You will ensure full compliance with group directives, legal and financial requirements, as well as global and local Environmental and Occupational Health and Safety (E+OHS) standards. You will also play a critical role in maintaining data security, reporting accuracy, governance, and customer satisfaction throughout the project lifecycle.
Together with your team, you will contribute to delivering value to customers while supporting Ericsson's continued growth and operational excellence.
What you will do:
- Lead end-to-end swap project execution including planning, implementation, governance, and delivery management
- Guarantee alignment between contract scope and delivery execution through pre-sales CFR activities
- Establish and maintain a solid project plan as basis for approval to execute and successful implementation
- Drive coordination across internal teams, suppliers, field teams, and customer stakeholders to ensure seamless delivery
- Manage swap implementation activities within approved scope, timeline, budget, quality, and compliance requirements
- Oversee project governance, risk management, issue resolution, and escalation handling
- Ensure financial performance management and delivery towards target Unadjusted Margin
- Cultivate strong customer and stakeholder relationships to maintain alignment and customer satisfaction throughout project execution
- Ensure compliance with legal, ethical, environmental, and occupational health and safety standards
- Oversee project reporting, data accuracy, documentation, and operational readiness activities
- Support continuous improvement initiatives and operational excellence within project delivery
The skills you bring:
- Project Management
- Stakeholder Management
- Customer Relationship Building
- Program/Project Finance Management
- Service Delivery Business Understanding
- Change and Improvement Management
- Process Management
- Negotiation Skills
- Financial Acumen
- Risk and Issue Management
- Consultative Skills
- Data Analytics
- Automation
- Artificial Intelligence (AI) Awareness
- Customer Insights
- Ericsson Portfolio Knowledge
- Telecom Network Deployment and Swap Experience
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Philippines (PH) || Taguig Bonifacio Global City
Job details: Customer Project Manager
Job Stage: Job Stage 6
Primary Recruiter: Sushmita Centeno
Hiring Manager: Rechie Yap
Skills Required
- Project Management experience
- Stakeholder Management skills
- Telecom Network Deployment and Swap experience
- Financial Acumen
- Experience with Data Analytics
- Knowledge of Ericsson Portfolio
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — The U.S. 401(k) includes an automatic 3% company contribution plus matching (100% of the first 3% and 50% of the next 2%) with immediate vesting. An employee stock purchase plan and legacy pensions in some groups strengthen long‑term savings.
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Leave & Time Off Breadth — Generous PTO, paid holidays, sick time, bereavement leave, and a dedicated volunteer day are offered. Time‑off allotments can increase with tenure and are complemented by hybrid work where roles allow.
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Healthcare Strength — Medical, dental, vision, and mental‑health support are part of a comprehensive health and wellbeing offering. Wellness initiatives such as onsite gyms, fitness classes, and EAP access are available in certain locations.
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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