Process and audit utility invoices using TEOCO’s invoice management tools. • Investigate and resolve system audit exceptions within the invoice processing system and also via external reporting.
Validate and document any billing or service change activity including but not limited to back billing, overlapping service periods and meter reading discrepancies.
Initiate and resolve disputes/inquiries to suppliers for invalid or incorrect billing charges Reconcile outstanding balances, adjustments, and credits as needed.
Develop subject matter expertise (SME) in client inventory systems as well as supplier billing portals.
Develop subject matter expertise in how Utility Site IDs are linked to service addresses and client Meter #s.
Learn and utilize Business Objects and other reporting tools.
Maintain proficiency in Microsoft Office applications.
Support client requests related to assigned accounts and suppliers.
Required Skills & Competencies • Knowledge of invoice processing, validation and reconciliation activities.
Excellent written and oral communication skills in order to communicate issues to internal and external stakeholders.
Understanding of utility billing and audit processes.
Analytical and problem-solving skills.
Attention to detail and accuracy in handling financial and billing data.
Ability to investigate discrepancies and resolve exceptions.
Working knowledge of MS Office applications, particularly Excel.
Willingness to learn Business Objects reporting and client billing systems.
(Responsibility one, two, three, etc)
Skills Required
- Knowledge of invoice processing, validation, and reconciliation activities
- Excellent written and oral communication skills
- Understanding of utility billing and audit processes
- Analytical and problem-solving skills
- Attention to detail and accuracy when handling financial and billing data
- Ability to investigate discrepancies and resolve exceptions
- Working knowledge of Microsoft Office applications, particularly Excel
- Willingness to learn Business Objects reporting and client billing systems
What We Do
TEOCO is a leading provider of analytics, assurance and optimization solutions to over 300 communication service providers (CSPs). Our solutions enable the digital transformation of CSPs while enhancing their network QoS, improving their customer experience and reducing their operational costs. Through advanced analytics, TEOCO products provide actionable and measurable insights into network and customer behavior. This includes the optimization, effective monetization, and delivery of new and existing services, such as 5G. Our commitment to network flexibility and agility makes TEOCO the obvious choice for CSPs looking to maximize the revenue potential of 5G investments and capitalize on new opportunities tied to the emerging Internet of Things (IoT). For more information, visit www.teoco.com
