Jobs at TEOCO

Leads day-to-day HR delivery for a 200-employee US business, including employee relations, benefits, compliance, immigration, audits, performance management, payroll coordination, HR operations, reporting, and vendor management. Partners with managers and employees, oversees HR processes and employee records, supports employment-based immigration matters, and supervises HR Administrator staff while driving process improvements and employee experience initiatives.

Analyzes telecommunications revenue, billing, ordering, provisioning, invoice, and contract data to identify revenue leakage and under-billing. Performs audits, validates discrepancies, quantifies financial impact, coordinates billing corrections with clients, tracks recovery opportunities, and prepares reports for technical and business stakeholders.

Own the reliability, performance, and continuous improvement of production platforms supporting performance management, configuration management, revenue assurance, and analytics. Monitor systems, troubleshoot incidents, perform root-cause analysis, manage deployments and upgrades, administer Docker environments, maintain backups, conduct release testing, enforce operational standards, and produce performance reports. Partner with engineering teams to automate processes and improve platform stability at scale.

Process and audit telecom invoices in TEOCO's cost assurance system, assign G/L coding, reconcile balances and credits, investigate audit exceptions, create disputes for invalid billing, support client requests, and develop expertise in billing systems, vendor terms, and contract repositories.

Lead operational delivery for major telecom clients: ensure SLA attainment, accurate high-volume invoice processing, cross-functional coordination, contract compliance, reporting/analytics, root-cause issue resolution, and continuous process improvements to maximize client satisfaction.

Audit and analyze telecom client invoice data to find billing discrepancies, apply audit methodologies, review contracts/tariffs, use industry databases and tools, document claims, and support reconciliation and vendor interactions to resolve disputes.

Analyze telecom invoices to identify billing discrepancies and cost savings, upload claims into TEOCO systems, validate findings against contracts/tariffs, support client communications, and maintain KPI-aligned reporting using analytical tools.

Analyze telecom data sources (quotes, orders, invoices, provisioning systems) to identify disconnected circuits, manage findings lifecycle, validate vendor responses and credits, and use tools like KNIME and Business Objects. Develop SME knowledge of client systems and apply audit principles, pattern recognition, and cross-referencing to resolve disputes.

Deploy, maintain, and optimize a private cloud environment. Ensure high availability and performance of OpenStack, Docker, and Kubernetes. Monitor, troubleshoot, and resolve infrastructure issues and support containerized workloads while collaborating with teams on platform operations.

Design, develop, test, and deploy database-driven web and service applications using .NET/ASP.NET/C#. Collaborate with business teams to gather requirements, build RESTful services and web UIs (HTML5/CSS/JS/jQuery), perform unit testing, lead design/code reviews, and work on Agile/Scrum teams across projects.

Process and audit telecom invoices, validate billing and service changes, reconcile balances and credits, investigate audit exceptions, create disputes for incorrect charges, support client requests, and use Business Objects and Microsoft Office to document and report on vendor accounts and reconciliations.