Make your mark by translating operational needs into scalable analytics and automation while growing your impact in a team that values Diversity, Inclusion & Opportunity.
As an Operations Transformation Associate within Operations Transformation, you deliver data-driven insights, automated reporting and reconciliation solutions, and improved data quality outcomes. You partner closely with operations subject matter experts, Product, Technology and site reliability engineering, and Controls to translate operational needs into scalable analytics and automation. You support end-to-end delivery from intake and scoping through testing, release validation, and stakeholder updates.
Job Responsibilities:
- Perform structured analysis to identify trends, gaps, and root causes across operations data sets
- Define baseline metrics and support performance reporting, including accuracy, cycle time, defect leakage, and exception rates
- Build and deliver reports using Business Objects or Cognos
- Create dashboards using Tableau or other visualization tools to track key performance indicators and remediation progress
- Build automation and repeatable workflows using Alteryx or Python to reduce manual effort and turnaround time
- Develop reusable logic for reconciliation, deduplication, validations, exception tracking, and remediation support
- Gather requirements with operations subject matter experts and convert them into clear outputs such as requirements, runbooks, and acceptance criteria
- Support end-to-end delivery activities including intake, scoping, dependency tracking, user acceptance testing support, and post-release validation
- Support data quality investigations and remediation planning, and help design controls to prevent recurrence
- Maintain documentation including standard operating procedures, logic notes, and trackers with traceability suitable for governance and audit requests
- Provide clear updates to stakeholders and leadership, including concise status, risks, and next steps
Required qualifications, skills, and capabilities:
- 8+ years of experience in operations analytics, business analysis, reporting, or automation
- Demonstrated expertise in Alteryx or Python
- Demonstrated expertise in Business Objects or Cognos
- Strong data skills including cleansing, joins, validation rules, exception handling, and reconciliation logic
- Strong written and verbal communication skills with ability to produce executive-ready summaries
- Comfort working in a matrixed environment with Operations, Product, Technology and site reliability engineering, and Controls
Preferred qualifications, skills, and capabilities:
- Experience in financial services
- Experience building dashboards using Tableau, Microsoft Power BI, or QlikView
- Exposure to workflow or case management, document operations, content operations, or onboarding processes
- Experience using Jira and Agile delivery practices
- Familiarity with data quality frameworks, issue tracking, and audit evidence
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 8+ years of experience in operations analytics, business analysis, reporting, or automation
- Expertise in Alteryx or Python
- Expertise in Business Objects or Cognos
- Strong data skills, including cleansing, joins, validation rules, exception handling, and reconciliation logic
- Strong written and verbal communication skills, including the ability to produce executive-ready summaries
- Experience working in a matrixed environment with Operations, Product, Technology, site reliability engineering, and Controls
- Experience in financial services
- Experience building dashboards using Tableau, Microsoft Power BI, or QlikView
- Exposure to workflow or case management, document operations, content operations, or onboarding processes
- Experience using Jira and Agile delivery practices
- Familiarity with data quality frameworks, issue tracking, and audit evidence
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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