Corps Navigator (Case Manager)

Position Summary  

The Corps Navigator I serves as the lead in providing comprehensive and integrated case management and support services to Corpsmembers based on a professional assessment of each Corpsmember’s needs and the Corps’ connections to internal and community resources.   The Corps Navigator II serves as the primary contact with barrier removal/support services providers and partners, is the primary reviewer/approver of support services for all Corpsmembers not in his/her/their caseload and is responsible for ensuring outcomes associated with all local government contracts/grants assigned to the Corps’ Corpsmember Development Department.

Essential Duties and Responsibilities

• Provides integrated case management services, including Corpsmember/family needs assessments and referrals to local resources. Referrals to local community services include medical care, mental health services, childcare, housing, substance abuse prevention, education services, financial literacy, legal services, and community engagement activities.  Corps Navigators also make direct referrals to the Corpsmember Development (CMD) team for support with vocational training, post-secondary enrollment, job readiness, job placement, and financial awards.
• Works with a caseload of approximately 50-70 Corpsmembers at multiple program sites, some assigned/attached to CMD contracts/grants; assists with information related to Corpsmembers enrolled in contract-related follow-up services, as appropriate.
• Develops individual service plans with Corpsmembers that are reviewed and updated monthly; tracks progress in meeting Corpsmembers’ personal, professional, and educational goals.

• Meets directly with Corpsmembers to review support service requests and communicate approval or denial of services based on management’s feedback; tracks Corpsmembers’ supportive service expenses including back-up documentation.

• Coordinates and/or facilitates service referrals to local community-based organizations and government agencies, utilizing established network and adding to the Corps’ list of referral agencies, as appropriate.
• Responds to Corpsmembers in crisis and provides referrals for emergency services, as needed.
• Collaborates with Recruitment and Intake staff to meet program enrollment and service delivery goals through frequent contact with Corpsmembers and coordinating (home) visits, office appointments and telephone calls to follow through with individual service plans and other services delivery.
• Collaborates with Sr. Program Manager of CMD to refer clients to the Corps’ Legal Services Program.
• Tracks and documents contract-related data for Corpsmembers on caseload (e.g., quarterly Job Readiness Assessments, 300 hours of work experience, etc.) and reports to Sr. Program Manager on a weekly basis via one-one-one (O3) meetings.
• Maintains and updates files for all Corpsmembers with supporting documentation, while entering and tracking all pertinent Corpsmember data and case notes in the Corps’ internal data collection software (Salesforce/ECM) as well as into contract-specific data collection systems.
• Collaborates with Case & Transition team to refer clients on caseload to life skills, vocational training, and College & Career workshops; identifies Corpsmembers for classes and refers them to the Case & Transition staff for follow-up.
• Facilitates/co-facilitates Life Skills, Corpsmember Leadership Councils, and group meetings for Corpsmembers in various settings.
• Communicates with Work Program and Education staff on a consistent basis to ensure Corpsmembers are successfully participating and progressing through the Young Adult Corps program. Works closely with these departments to ensure staff are informed of Corpsmembers’ status and outcomes.
• Maintains high level of confidentiality and does not use or disclose protected health information about any member or other party in compliance with Corps’ policies related to state or federal laws, including the Health Insurance Portability and Accountability Act (HIPAA).
• Fosters a motivational and supportive environment for Corpsmembers.
• Coordinates program elements with other Corps staff to achieve program goals and outcomes.

• Tracks and complies with all due dates, paperwork and other assigned contract requirements.
• Performs other duties as assigned.

Please note that this job description is not intended to provide a comprehensive list of all duties, responsibilities, or activities that may be required of the employee in this role. Duties responsibilities and activities may change at any time and without notice.   

Due to the organization’s response to the COVID-19 pandemic, your essential functions and responsibilities may change to accommodate the needs of the program and to stay in compliance with CDC and County of LA Public Health Department requirements.

Minimum Education

Required Education And Experience

• Bachelor’s degree (from an accredited institution) in a related field required and/or equivalent work experience.

• A minimum of two (2) years of experience in counseling and case management preferably with at-risk young people and/or community organizations/groups required.

Preferred Education And Experience

• Previous experience working in the non-profit or public sector preferred.
• Previous experience in Workforce Development and working with employers to place participants into jobs or internships.
• Knowledge of the City of LA’s YouthSource and Adult WorkSource system.

Other Duties and Requirements

• California Driver’s License.
• Attend events and meetings in the community to support the department. This can involve working Saturdays or Sundays, as needed.

Occasional use of private vehicle for company purposes; validation of driving record and approval of commercial policy insurability is required in conjunction with proof of personal minimum liability insurance coverage per the requirements of the State of California.  Mileage will be reimbursed at the Internal Revenue Service (IRS) standard

Supervisory Responsibility

This is a non-exempt position that may have supervisory responsibility.

Work Environment

This position operates in multiple environment settings, including but not limited to a professional office environment, outdoor field work, or driving vehicles for programmatic needs. The office setting role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit, use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; and talk or hear. The employee must occasionally lift or move up to 25 pounds. Specific vision requirements of the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.