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The Role
Lead technical analysis processes, enhance integration with desktop platforms, drive continuous improvement in delivery, and ensure alignment with Agile practices.
Summary Generated by Built In
Location Designation: Hybrid - 3 days per week
As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth - driving the company's success.
The Foundational Business Technology group is seeking a Solution Lead dedicated to refining our technical analysis processes and enhancing the configuration and integration with our production desktop platforms including Customer Service Representatives (CSR) Desktop, Field Service Desktop, and Agent Desktop based on Salesforce and AWS. This individual will play a crucial role in identifying opportunities for improvement, analyzing trends related to our key journeys across multiple constituencies, and ensuring delivery excellence by integrating these insights into our execution practices.
The Solution Lead will collaborate closely with Delivery Leads, Architects, and Development Leads within the Value Stream, as well as our Application Support partners and key leaders across the Centers for Enablement supporting AI, data, and DevOps practices. You will ensure consistency across teams and initiatives by adhering to best practices and adopting modern capabilities that enhance efficiency and quality. The ideal candidate is a hands-on, strategic thinker with expertise in software delivery, development best practices, production support best practices, and has a strong orientation towards technical analysis and configuration.
What You'll Do:• Assess the existing configuration tools and processes to provide expertise and best practices that could materialize into opportunities across delivery and operations• Own technical analysis, configuration, and development outcomes in coordination with delivery leads, architects, and development leads• Ensure technology outcomes are "fit for purpose" for business needs• Develop the roadmap of enhancements, modernization and new capability enablement and drive execution of the roadmap across multiple disciplines, teams and trains• Develop ongoing process for insight collection, ongoing intersection into the SDLC and align to the culture of continuous improvement• Define and evolve analysis, configuration, and development standards. Ensure they are well understood within the teams and are consistently being applied• Drive continuous improvements in delivery and operations to improve experience and proactively identify potential areas of concern• Champion best practices of modern, Agile practices for software development methods, tools, and operational oversight• Business & Technology Skills: Strong analytical and configuration skills, data-driven decision-making approach, proficient in Agile software delivery with deep expertise in modern configuration and development practices and production observability. Knowledge and expertise in Salesforce and AWS best practices.
What You'll Bring:• Experience leading business, data, system, and technical analysis• Experience with setting best practices and goals for improving code quality, maintainability, security, and scalability• Ability to provide leadership, vision and direction for the Value Stream• Capable of ensuring technical design meets business needs and the impacts to the architectural runway are understood• Capable of driving outcomes are "fit for purpose" for business needs
Required Skills:• Bachelor's Degree in Computer Science, Information Systems, Engineering, or related field• 7+ years of experience in technical analysis, configuration, software delivery or related fields.• Proven track record of leadership in technology with a focus on execution• Deep understanding of technology lifecycle management and technology standards processes.• Strong collaboration skills, with a history of working across federated teams and centers for enablement• Proficiency in Agile methodologies, backlog management, and product lifecycle management• Excellent analytical, organizational, and communication skills.• Experience with data governance and enterprise data quality initiatives is highly desirable• Experience with Salesforce and Customer Relationship Management (CRM)
Pay Transparency
Salary Range: $144,000-$205,500
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 92743
As part of Technology, you'll have the opportunity to contribute to groundbreaking initiatives that shape New York Life's digital landscape. Leverage cutting-edge technologies like Generative AI to increase productivity, streamline processes, and create seamless experiences for clients, agents, and employees. Your expertise fuels innovation, agility, and growth - driving the company's success.
The Foundational Business Technology group is seeking a Solution Lead dedicated to refining our technical analysis processes and enhancing the configuration and integration with our production desktop platforms including Customer Service Representatives (CSR) Desktop, Field Service Desktop, and Agent Desktop based on Salesforce and AWS. This individual will play a crucial role in identifying opportunities for improvement, analyzing trends related to our key journeys across multiple constituencies, and ensuring delivery excellence by integrating these insights into our execution practices.
The Solution Lead will collaborate closely with Delivery Leads, Architects, and Development Leads within the Value Stream, as well as our Application Support partners and key leaders across the Centers for Enablement supporting AI, data, and DevOps practices. You will ensure consistency across teams and initiatives by adhering to best practices and adopting modern capabilities that enhance efficiency and quality. The ideal candidate is a hands-on, strategic thinker with expertise in software delivery, development best practices, production support best practices, and has a strong orientation towards technical analysis and configuration.
What You'll Do:• Assess the existing configuration tools and processes to provide expertise and best practices that could materialize into opportunities across delivery and operations• Own technical analysis, configuration, and development outcomes in coordination with delivery leads, architects, and development leads• Ensure technology outcomes are "fit for purpose" for business needs• Develop the roadmap of enhancements, modernization and new capability enablement and drive execution of the roadmap across multiple disciplines, teams and trains• Develop ongoing process for insight collection, ongoing intersection into the SDLC and align to the culture of continuous improvement• Define and evolve analysis, configuration, and development standards. Ensure they are well understood within the teams and are consistently being applied• Drive continuous improvements in delivery and operations to improve experience and proactively identify potential areas of concern• Champion best practices of modern, Agile practices for software development methods, tools, and operational oversight• Business & Technology Skills: Strong analytical and configuration skills, data-driven decision-making approach, proficient in Agile software delivery with deep expertise in modern configuration and development practices and production observability. Knowledge and expertise in Salesforce and AWS best practices.
What You'll Bring:• Experience leading business, data, system, and technical analysis• Experience with setting best practices and goals for improving code quality, maintainability, security, and scalability• Ability to provide leadership, vision and direction for the Value Stream• Capable of ensuring technical design meets business needs and the impacts to the architectural runway are understood• Capable of driving outcomes are "fit for purpose" for business needs
Required Skills:• Bachelor's Degree in Computer Science, Information Systems, Engineering, or related field• 7+ years of experience in technical analysis, configuration, software delivery or related fields.• Proven track record of leadership in technology with a focus on execution• Deep understanding of technology lifecycle management and technology standards processes.• Strong collaboration skills, with a history of working across federated teams and centers for enablement• Proficiency in Agile methodologies, backlog management, and product lifecycle management• Excellent analytical, organizational, and communication skills.• Experience with data governance and enterprise data quality initiatives is highly desirable• Experience with Salesforce and Customer Relationship Management (CRM)
Pay Transparency
Salary Range: $144,000-$205,500
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 92743
Top Skills
Agile Methodologies
AWS
Generative Ai
Salesforce
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The Company
What We Do
At New York Life, our 180-year legacy of integrity, mutuality, and financial strength fuels a future defined by bold transformation.
As the largest mutual life insurance company in the U.S., we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view, investing in people, purpose, and innovation that endures.
Guided by a clear enterprise vision to become a technology-, data-, and AI-powered company, we’re modernizing our platforms, rearchitecting experiences, and embedding intelligence across our products and services.
Our mission has always been about helping people through life’s most meaningful moments. Today, technology is amplifying that mission—enabling us to serve clients, advisors, and communities in more personalized, proactive ways.
With a diversified business portfolio spanning insurance, investments, retirement, group benefits, and direct-to-consumer offerings, New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving.
We’re powered by a values-led culture, inclusive teams, and a shared belief that when our people thrive, so does our company. Here, tradition fuels momentum—and your ideas, energy, and growth power what’s next.
Why Work With Us
New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity, humanity, and shared success—values that show up in how we work, lead, and grow. If you want a place where innovation has purpose—build what's next with us.
Gallery
New York Life Insurance Company Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Not Specified
New York, NY
