Powered by purpose. Driven by people. Built to evolve.
The Role
Location Designation: Fully Remote
Role Overview:
We are seeking an experienced Digital Product Owner to lead the strategy, roadmap, and delivery of New Business Operations (NB Operations) modernization initiatives across Purchase Experience.
This leader will have end-to-end ownership of the NB Operations product domain, including Annuity New Business (ANB), Suitability, TeleApp, Self-Complete Part 2, TIPS, TIDE, and Reg. 60. The role will drive modernization of these capabilities, ensuring a cohesive, scalable, and efficient experience across the new business lifecycle.
The role is also responsible for leading and developing a team of Product Owners, setting strategic direction, making prioritization and design decisions, and ensuring outcomes are delivered with quality, accountability, and consistency.
This position requires a strong strategic thinker, decision-maker, and people leader who can operate effectively in ambiguity, influence leaders across business and technology, and balance long-term modernization with near-term operational needs.
What You'll Do:
Own Product Strategy, Roadmap & Prioritization
• Define and champion the product vision for NB Operations capabilities across ANB, Suitability, TeleApp, SCP2, and supporting platforms.• Serve as the lead Product Owner for NB Operations modernization initiatives with accountability for outcomes.• Lead development and execution of the NB Operations roadmap aligned to operational needs and transformation goals.• Prioritize functionality, regulatory requirements, and enhancements based on value, risk, and capacity.• Act as a NB Operations subject matter expert guiding design and functional decisions.
Lead and Develop a Product Team
• Lead, coach, and develop a team of Product Owners supporting NB Operations capabilities.• Set clear expectations for ownership, accountability, and results.• Guide translation of business needs into scalable product solutions and backlogs.• Foster strong partnership across business and technology teams.
Drive Cross-Functional Leadership, Influence & Alignment
• Collaborate with stakeholders across NB Operations, Underwriting, Field Service, Technology, and Agency.• Influence decision-making by framing trade-offs and recommending solutions.• Align modernization priorities, sequencing, and integration opportunities.• Represent NB Ops in governance discussions and escalate risks proactively.
Lead End-to-End Delivery with Accountability
• Partner with teams to define epics, user stories, and acceptance criteria.• Ensure high-quality delivery across testing, operational readiness, and release.• Partner with support teams to resolve production issues impacting workflows.
Champion Change Management & Adoption
• Partner with change management across NB Operations, Field Service, Agency and Underwriting.• Partner with training and communications teams for rollout readiness.• Support pilots and phased implementations.• Communicate a clear modernization narrative to stakeholders.
What You'll Bring:
• Demonstrated success leading product strategy, prioritization, and delivery in complex, cross-functional environments.• Experience managing and developing Product Owners or similar roles.• Experience in financial services, insurance, underwriting, or other regulated environments preferred.• Experience working in agile environments and partnering closely with technology teams.• Strong background leading initiatives with multiple stakeholders, dependencies, and competing priorities.
#LI - EM1
#LI - REMOTE
Pay Transparency
Salary Range: $125,000 - $175,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 93705
Role Overview:
We are seeking an experienced Digital Product Owner to lead the strategy, roadmap, and delivery of New Business Operations (NB Operations) modernization initiatives across Purchase Experience.
This leader will have end-to-end ownership of the NB Operations product domain, including Annuity New Business (ANB), Suitability, TeleApp, Self-Complete Part 2, TIPS, TIDE, and Reg. 60. The role will drive modernization of these capabilities, ensuring a cohesive, scalable, and efficient experience across the new business lifecycle.
The role is also responsible for leading and developing a team of Product Owners, setting strategic direction, making prioritization and design decisions, and ensuring outcomes are delivered with quality, accountability, and consistency.
This position requires a strong strategic thinker, decision-maker, and people leader who can operate effectively in ambiguity, influence leaders across business and technology, and balance long-term modernization with near-term operational needs.
What You'll Do:
Own Product Strategy, Roadmap & Prioritization
• Define and champion the product vision for NB Operations capabilities across ANB, Suitability, TeleApp, SCP2, and supporting platforms.• Serve as the lead Product Owner for NB Operations modernization initiatives with accountability for outcomes.• Lead development and execution of the NB Operations roadmap aligned to operational needs and transformation goals.• Prioritize functionality, regulatory requirements, and enhancements based on value, risk, and capacity.• Act as a NB Operations subject matter expert guiding design and functional decisions.
Lead and Develop a Product Team
• Lead, coach, and develop a team of Product Owners supporting NB Operations capabilities.• Set clear expectations for ownership, accountability, and results.• Guide translation of business needs into scalable product solutions and backlogs.• Foster strong partnership across business and technology teams.
Drive Cross-Functional Leadership, Influence & Alignment
• Collaborate with stakeholders across NB Operations, Underwriting, Field Service, Technology, and Agency.• Influence decision-making by framing trade-offs and recommending solutions.• Align modernization priorities, sequencing, and integration opportunities.• Represent NB Ops in governance discussions and escalate risks proactively.
Lead End-to-End Delivery with Accountability
• Partner with teams to define epics, user stories, and acceptance criteria.• Ensure high-quality delivery across testing, operational readiness, and release.• Partner with support teams to resolve production issues impacting workflows.
Champion Change Management & Adoption
• Partner with change management across NB Operations, Field Service, Agency and Underwriting.• Partner with training and communications teams for rollout readiness.• Support pilots and phased implementations.• Communicate a clear modernization narrative to stakeholders.
What You'll Bring:
• Demonstrated success leading product strategy, prioritization, and delivery in complex, cross-functional environments.• Experience managing and developing Product Owners or similar roles.• Experience in financial services, insurance, underwriting, or other regulated environments preferred.• Experience working in agile environments and partnering closely with technology teams.• Strong background leading initiatives with multiple stakeholders, dependencies, and competing priorities.
#LI - EM1
#LI - REMOTE
Pay Transparency
Salary Range: $125,000 - $175,000
Overtime eligible: Exempt
Discretionary bonus eligible: Yes
Sales bonus eligible: No
Actual base salary will be determined based on several factors but not limited to individual's experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.
Company Overview
At New York Life, our 180-year legacy of purpose and integrity fuels our future. As we evolve into a more technology-, data-, and AI-enabled organization, we remain grounded in the values that drive lasting impact.
Our diverse business portfolio creates opportunities to make a difference across industries and communities-inviting bold thinking, collaborative problem-solving, and purpose-driven innovation. Here, you'll find the rare balance of long-standing stability and forward momentum, supported by an inclusive team that honors tradition while embracing progress.
As a Fortune 100 mutual company, we offer a place to grow your skills, contribute to meaningful work, and deliver solutions that matter. Your ideas drive what's next, and your growth powers it.
Our Benefits
We provide a full package of benefits for employees - and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work.Click hereto discover more about our comprehensive benefit options or visit our NYL Benefits Site.
Our Commitment to Inclusion
At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life's leadership in this space.
Recognized as one of Fortune's World's Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We're proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.
Visit our LinkedIn to see how our employees and agents are leading the industry and impacting communities.
Visit our Newsroom to learn more about how our company is constantly evolving to meet our clients' and employees' needs.
Job Requisition ID: 93705
What the Team is Saying
Tyrone
Corporate Vice President, Employee Experience
Emma
Director, Tech, Data, AI, Ventures (TDAV)
Deepa
Chief Information Officer
Patricia
Corporate Vice President, Enterprise Technology Services
Joel
Senior Vice President, Founder & Head of New York Life Ventures
Nishit
Corporate Vice President, AI & Data Architect
New York Life Compensation & Benefits Highlights
-
Retirement Support — The package prominently features a defined‑benefit pension alongside a 401(k) with company match, with some materials noting day‑one vesting. This combination is repeatedly highlighted as a standout for long‑term security.
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Parental & Family Support — Offerings include fertility support, adoption assistance, childcare and elder‑care resources, backup childcare/tutoring, and expanded paid new‑parent leave. These benefits are presented as broad, practical supports for caregivers.
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Healthcare Strength — Listed benefits span medical, dental, vision, spending accounts, life and disability coverage, plus EAP, counseling, wellness resources, and fitness perks. The breadth of core health coverage is consistently emphasized for corporate roles.
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The Company
What We Do
At New York Life, our 180-year legacy of integrity, mutuality, and financial strength fuels a future defined by bold transformation. As the largest mutual life insurance company in the U.S., we operate on behalf of our policy owners—not shareholders. That structure allows us to take a long-term view, investing in people, purpose, and innovation that endures. Guided by a clear enterprise vision to become a technology-, data-, and AI-powered company, we’re modernizing our platforms, rearchitecting experiences, and embedding intelligence across our products and services. Our mission has always been about helping people through life’s most meaningful moments. Today, technology is amplifying that mission—enabling us to serve clients, advisors, and communities in more personalized, proactive ways. With a diversified business portfolio spanning insurance, investments, retirement, group benefits, and direct-to-consumer offerings, New York Life delivers the stability of a Fortune 100 company with the agility of one that’s continuously evolving. We’re powered by a values-led culture, inclusive teams, and a shared belief that when our people thrive, so does our company. Here, tradition fuels momentum—and your ideas, energy, and growth power what’s next.
Why Work With Us
New York Life is transforming from the inside out—blending 180 years of trust with the velocity of innovation. What makes us different is our culture: grounded in integrity, humanity, and shared success—values that show up in how we work, lead, and grow. If you want a place where innovation has purpose—build what's next with us.
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New York Life Teams
New York Life Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
Not Specified
