Corporate Communications Senior Manager, Issues Management, Global Communications Team

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams - People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more - provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.
The Role
Our Global Corporate Communications team communicates to the world Block's purpose of economic empowerment and the need for our businesses to create tools to help expand access to the economy for our diverse audiences of sellers, individuals, artists, fans and developers.
We are looking for an accomplished Corporate Communications expert, focusing on Issues Management, to join the Corporate Communications team, which protects and advocates for Block's brand globally. You will develop and execute communications strategies that help us navigate through complex and high-stakes situations, including crises, regulatory matters, and reputational risks. You will step into an important role, requiring the ability to manage sensitive communications, anticipate issues, and communicate with partners internally and externally.
Reporting to the Head of U.S. Corporate Comms, you will work with executives and teams across Block, including within our brands (Square and Cash App), finance, investor relations, legal, product government relations, people, marketing and more. We ask that you have creativity, and the ability to change course quickly and perform in high-stress situations.
You Will

• Develop systems for early warning signs and potential repetitional risks.
• Collaborate with teams to develop and implement comprehensive communications strategies for managing issues and crises.
• Prepare strategic communication plans, messaging, and responses for sensitive topics.
• Be an important contact during crises, working with senior leadership to ensure transparent and effective communication.
• Contribute to the development and execution of our overarching communications strategy, ensuring alignment with our goals.
• Craft and refine important corporate messages, positioning us as an industry leader and trusted brand.
• Build and maintain relationships with key internal and external stakeholders, including media, regulators, customers, and employees.
• Handle media inquiries related to sensitive issues and provide spokesperson support.
• Draft statements, media responses, and external communications that reflect our point of view and position on corporate issues.
• Monitor industry trends, media coverage, and regulatory environments to identify emerging issues that could affect us.

You Have

• A Bachelor's degree (or equivalent) and 10+ years of experience, either at a PR agency or on an in-house communications team
• Experience handling high-pressure communication situations, including crises
• Experience managing media relations and serving as a spokesperson
• Ability to anticipate potential issues before they become crises
• An understanding of corporate reputation management and partner engagement.

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Zone A:
$163,600 - $245,400 USD
Zone B:
$152,200 - $228,200 USD
Zone C:
$144,000 - $216,000 USD
Zone D:
$135,800 - $203,600 USD
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering. Check out our other benefits at Block.
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. Square makes commerce and financial services accessible to sellers. Cash App is the easy way to spend, send, and store money. Afterpay is transforming the way customers manage their spending over time. TIDAL is a music platform that empowers artists to thrive as entrepreneurs. Bitkey is a simple self-custody wallet built for bitcoin. Proto is a suite of bitcoin mining products and services. Together, we're helping build a financial system that is open to everyone.