Responsibilities
- Support the Customer Engagement team in the implementation, coordination and tracking of regulatory initiatives.
- Assist in the operationalisation of new complaints‑handling frameworks, procedures and processes.
- Handle customer complaints relating to all insurance products (Life, Health, General, Group), staff and representatives’ conduct and Income’s services.
- Perform operational and administrative duties such as managing the central mailbox, assigning cases, maintaining trackers and documentation, and taking minutes during internal meetings and etc.
- Undertake projects, assignments or ad‑hoc tasks as delegated by the Senior Manager or CE managers.
Requirements
- Prior experience in complaints management, customer operations, and regulatory support would be preferred.
- Strong written and verbal communication skills with the ability to handle customer interactions professionally and empathetically.
- Ability to work independently while maintaining accuracy and service quality.
Skills Required
- Experience in customer service or support
- Familiarity with insurance products and complaints handling
What We Do
Income Insurance Limited (Income Insurance) is one of the leading composite insurers in Singapore, offering life, health and general insurance. Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings and investment needs of individuals, families and businesses today. Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empowers the people it serves with better financial well-being. Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds stronger communities by supporting financial inclusion, education for youth-in-need and seniors’ well-being. For more information, please visit www.income.com.sg
